COMMUNICATING EFFECTIVELY

1. COMMUNICATINGEFFECTIVELY Rebecca L. Gould, MSC, CCC-SLP MedSpeech, Inc. Voice & Swallow Center, Inc.

2. COMMUNICATION “MUTUAL UNDERSTANDING OF SHARED INFORMATION”

4. WHY BOTHER ? Consider the following: • A majority of our work force has twelve years or less formal education. • One of every five employees is a minority: American Indian, Asian, Black or Hispanic. • Women are overcoming traditional stereotyped roles in the work place and occupying a wider diversity of jobs and responsibilities.

5. WHY BOTHER ? • The majority of our nation’s work force has had no formal speech training beyond minimum class recitation in school. • One of every 20 employee, on an average, has a speech or hearing problem that would benefit from intervention.

6. COMMUNICATINGEFFECTIVELY We spend 70% of our waking day in some form of communication. Research: • Listening 45% • Talking 30% • Reading 16% • Writing 9%

7. COMMUNICATINGEFFECTIVELY

8. COMMUNICATION MESSAGE • Words to say • Voice • Body language/image

9. COMMUNICATINGEFFECTIVELY • Words you say 7% * • Voice 38% • Body language/ • image 55% * Congruency

10. BODY LANGUAGE “IT IS BETTER TO SAY NOTHING AND APPEAR A FOOL THAN TO SAY SOMETHING AND REMOVE ALL DOUBT”

11. VOICE Judgments: • Age • Gender • Socioeconomic status • Attractiveness • Intelligence

12. TIP IF ONE USES HEALTHY VOICE HABITS THEY CAN MAINTAIN A YOUTHFULL SOUNDING VOICE FOR A LIFE TIME

13. EFFECTIVE COMMUNICATOR • Mastery of the total communication message which creates a positive communication image. • Mastery of communication with themselves as well as others. • Rapport developing ability. • Good/excellent listening skills.

14. HOW IMPROVE? • Develop goals. • Feedback from recording, videotaping. • Communication partner.

15. THANK YOU