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Louise Thorpe Program Manager, Bb Consulting

Submit, feed back, publish: Using Blackboard to enhance students’ assessment experience and improve administrative process efficiencies. Louise Thorpe Program Manager, Bb Consulting. About Me. Louise Thorpe Program Manager – Blackboard Consulting

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Louise Thorpe Program Manager, Bb Consulting

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  1. Submit, feed back, publish: Using Blackboard to enhance students’ assessment experience and improve administrative process efficiencies Louise ThorpeProgram Manager, Bb Consulting

  2. About Me Louise Thorpe Program Manager – Blackboard Consulting Universities, colleges and professional education Strategy, implementation and change management UK, Ireland, Netherlands, Belgium, Scandinavia 2005-2010 Head of Academic Innovation Sheffield Hallam University 2003-2005 Head of Learning Strategy and Enhancement University of Sheffield 1999-2003 e-learning@shu Project Manager Sheffield Hallam University

  3. About you

  4. Overview Technology to support assessment and feedback Focus on online coursework management Drivers to make greater use of technology in assessment 3 case studies Share experiences and Q&A

  5. Assessment and Feedback Platform

  6. Assessment and Feedback Platform

  7. Common Drivers Student expectations • expectation of online transactions and services High student numbers • assessment types that can handle high volumes • ability to deliver grades and feedback at scale New and expanding global markets • effective processes for fully online assessment management and feedback delivery Cost, efficiency and effectiveness • workflow efficiency and accuracy

  8. Additional UK Drivers National Student Survey (2011) • 83% satisfied with overall experience • 68% satisfied with their assessment and feedback experience New higher education funding regime (2012) • Switches primary cost of HE from public purse to student • Students are paying more but institutional income remains same • Institutions anticipate that prospective students: • will seek evidence of quality from information in the public domain • will look for indicators of “distinctiveness” in student experience • will have higher customer expectations

  9. Institutional starting points Strategic “we want to define an assessment and feedback strategy/policy” Implementation “we want to have 100% online submission” Tactical “we want a tool that will improve deliver feedback” Operational “we need to establish key service foundations”

  10. Scenario 1 (end to end) Online Administration of Coursework Online Grades and Feedback Online Submission Onscreen Marking Online Delivery of Marks &Feedback in Bb Online Publication of Grades in SIS

  11. University of Salford • 3 Colleges and MediaCity in Manchester • 20,000 students • 2,500 staff • Existing use of Turnitin for some e-submission • Workflow efficiency alongside upgrade to Bb9.1 • Administering Academic Progress and Blackboard Programme

  12. Challenges • How to reduce the number of exceptions to online submission? • How to improve workflow for the transaction of handling coursework collection, feedback and return? • How to improve grade collation process - double mark entry?

  13. E-submission and tools in use • Detailed design requirements • Blackboard – Student Record System integration planning • Feasibility of timeline • Decisions required • Technical build • Process redesign impact • Staff development

  14. Scenario 2 (establishing the basics) Online Administration of Coursework Online Grades and Feedback Online Submission Onscreen Marking Online Delivery of Marks &Feedback in Bb Online Publication of Grades in SIS

  15. Staffordshire University • 2 campuses – Stoke-on-Trent, Stafford • 16,000 students • 2,000 staff • enhance assessment and feedback experience of students through the application of technology to support e-assessment, e-assignment management and importantly feedback

  16. Challenges • How to meet student expectations of online submission and support growth in distance learning? • What are we able to deliver with the core functionality that we already have? • What is the academic change process required to move online submission and online publication of marks and feedback to “business as usual”?

  17. Online Administration of Coursework Online Grades and Feedback Design and discovery Online Submission Onscreen Marking Online Delivery of Marks &Feedback in Bb Online Publication of Grades in SIS

  18. Implementation planning • What needs to be in place • Technical infrastructure and service resilience • Core system integration • Upgrade to latest version • What needs to be done • Regulations and recommendations • Staff development, training and support • Impact on practice • Academic change process

  19. Scenario 3 (extending out the platform) Online Administration of Coursework Online Grades and Feedback Online Submission Onscreen Marking Online Delivery of Marks &Feedback in Bb Online Publication of Grades in SIS Grades Transfer Third party receipting Batch down/upload of feedback Technical solutions

  20. Case study 3: Extending out the platform University of the West of England • 4 campus sites in and around Bristol • 30,000+ students (full-time, part-time and sandwich) • 3,500 staff • Bb rolled out in 2004 and used institution-wide (>500k logins per month) • One University Administration ....partnering for custom development to meet UWE’s business process needs

  21. Case study 3: University of the West of England Challenges • How to get the marks from Blackboard to the student record system with minimum administrative intervention? • How to accommodate local assessment policies (e.g. student anonymity, second marking approaches)? • How to achieve consistency given diverse staff IT skills and awareness?

  22. Starting point • BlackboardAssignment • BlackboardGrade Centre • ISIS • Marks Validation andImport

  23. Encourage adoption Offline Marking Tool Easy for staff to put feedback files alongside marks • BlackboardAssignment Marks and Feedback Tool • BlackboardGrade Centre • ISIS • Marks Validation andImport Student Receipts Provide student with a detailed receipt of submission

  24. Blackboard to SIS workflow Offline Marking Tool • ISIS • Work Item • Data • Extract • CreateBlackboardAssignment • BlackboardAssignment Marks and Feedback Tool • BlackboardGrade Centre Get the marks into ISIS ?? Extract Marks • ISIS • Marks Validation andImport Student Receipts • Grade Mapping Tool By using data from ISIS to create Bb Assignment and associated Grade Centre columns can we can specify what to extract

  25. Result - End to end process • Staff publish assignment details to students online • Students submit coursework files online • System issues a detailed receipt to students • Staff access in one place and online to all assignments • Staff easily download work to mark offline • Staff easily upload all marks with feedback files • Students access in context and online marks and feedback • All coursework marks are visible to staff and students in Bb • System transfers marks to SIS for processing and publication

  26. Summary Case study 1 – Salford Complementary technologies Admin process change Case study 2 – Staffordshire Within existing Bb toolset Hearts and minds of academic practice Case study 3 - University of the West of England Core Bb technologies with bespoke enhancements Admin efficiencies and scale

  27. Thank you Louise Thorpe, Program Manager, Bb Consulting louise.thorpe@blackboard.com

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