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Conflict Resolution – 12 Skills

Materials based on Conflict Resolution Network www.crnhg.org , used with permission. 2 – The Win/Win Approach. Conflict Resolution – 12 Skills. What are some of the specific ways we behave in conflict situations?

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Conflict Resolution – 12 Skills

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  1. Materials based on Conflict Resolution Network www.crnhg.org, used with permission 2 – The Win/Win Approach Conflict Resolution – 12 Skills

  2. What are some of the specific ways we behave in conflict situations? Are some of those behaviors more effective in dealing with conflict then others? In what ways? Why do we behave the way we do in conflict? Conflict

  3. Are you familiar with ‘Fight’ or ‘Flight’? Model for understanding conflict

  4. Examples of behaviors: Examples of messages: Fight… …I win – you lose aggressive

  5. Examples of behaviors: Examples of messages: Flight… …I lose – you win passive

  6. Examples of behaviors: Examples of messages: Flow?! …I win – you win assertive

  7. handout Behaviors in conflict

  8. Fight • I win – you lose • Aggressive • Hard on people & hard on the issue • Flight • I lose – you win • Passive • Hard / soft on people & hard on the issue What about people?

  9. Flow • I win – You win • Assertive • Soft on people / hard on the issue What about people? Review handout ‘Fight, Flight, Flow’

  10. Is it all about compromise? Principles of win/win

  11. Needs first Solutions later Principles of win/win

  12. Is it the same as win/win? Why do we so often compromise? What are some advantages of compromise? Compromise…

  13. What is different in the win/win approach? Why should we use win/win – what are the advantages? Win/Win…

  14. Sometimes it just does not seem possible • Group discussion • Handout • Share your thoughts! Win/win would be great but…

  15. Flexibility • Options • Choices • It’s the approach, not necessarily the solution! • Are different solutions looked at? • Have all needs been considered? • Were all parties involved in finding a solution? Win/win key points

  16. What’s happening in the next session? Conflict resolution – 12 skills

  17. Win/win approach • Creative response • Empathy • DISC exercise • Active listening skills • Assertiveness • Co-operative power • Managing emotions • Willingness to resolve • Mapping the conflict • Designing options 12 skills – 12 classes

  18. Ah conflict! What an opportunity!

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