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Enhancing Library Accountability: Utilizing LibQUAL+ for Stakeholder Engagement

Learn how to develop and refine measures using LibQUAL+ to inform stakeholders, make data-driven decisions, and evaluate outcomes for strategic planning and resource allocation in libraries. Key focus areas include faculty scholarship, undergraduate and graduate experience, infrastructure improvements, and strategic priorities. Explore how to measure success through indicators like peer standing, user satisfaction, and self-assessment surveys to align with the university's strategic goals.

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Enhancing Library Accountability: Utilizing LibQUAL+ for Stakeholder Engagement

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  1. Using LibQUAL+ to Develop Accountability with Key Stakeholders Raynna Bowlby Based upon presentation made w/co-presenter Dan O’Mahony (Brown U. Library) at Library Assessment Conference, September 26, 2006

  2. Using Measures to Demonstrate Accountability… Refining Measures Utilizing Measures Identify Measures Collect & Analyze Data Collect & Analyze (Baseline) Data Inform Stakeholders Inform Stakeholders Make Decisions(e.g. Resource Allocation) Refine Measures Measure Effects of Decisions

  3. University Strategic Plan Overall goals to assess: • Has the quality and quantity of faculty scholarship improved? • Has the quality of the experience of the undergraduate improved? • Has the quality of the Graduate School improved? • Have we achieved needed infrastructure improvements to support academic work?

  4. Library’s Strategic Priorities Enhancing the quality of our facilities, infrastructure & administrative support: • Provide appropriate library support for faculty and students in all fields of study, with particular focus on ensuring resources for new fields of study. • Make libraries more accessible and more responsive to students’ needs for varying types of space for study and collaborative work.

  5. Measuring Library Success toward University Strategic Plan Preliminary List of Library Indicators: Peer standing in external rankings. Measured by the relative position of satisfaction ratings and other measures/indexes of the library in relation to peer institutions (Association of Research Libraries, American Association of Health Sciences Libraries, and other groups): ARL statistics Expectation: We should see a rise in Brown’s position in the ARL Index. We should see improvements in Brown’s mean satisfaction scores for Library services and quality in comparison with peer institutions. Satisfaction of Library users. Measured by survey results of faculty and students' satisfaction with the Library's collections, services, and physical facilities: LibQUAL+ data, OIR surveys Expectation: We should see increases in perceived levels of service and satisfaction ratings by all Library user groups. Student self-assessments. Measured by surveys that ask students to assess the impact the Library has had on their educational experience and on their confidence/skill level in doing library research and finding information resources: OIR surveys, “exit” surveys, LibQUAL+ outcomes data Expectation: We should see increases in students’ ratings of these areas.

  6. Expectations & Perception of Service Levels Comparison of 2002 and 2005 LibQUAL data Affect of Service Information Control Library as Place 2002 2005 2002 2005 2002 2005

  7. Measuring Library Success Toward University Strategic Plan Preliminary List of Library Indicators: Peer standing in external rankings. Measured by the relative position of satisfaction ratings and other measures/indexes of the library in relation to peer institutions (Association of Research Libraries, American Association of Health Sciences Libraries, and other groups): ARL statistics Expectation: We should see a rise in Brown’s position in the ARL Index. We should see improvements in Brown’s mean satisfaction scores for Library services and quality in comparison with peer institutions. Satisfaction of Library users. Measured by survey results of faculty and students' satisfaction with the Library's collections, services, and physical facilities: LibQUAL+ data, OIR surveys Expectation: We should see increases in perceived levels of service and satisfaction ratings by all Library user groups. Student self-assessments. Measured by surveys that ask students to assess the impact the Library has had on their educational experience and on their confidence/skill level in doing library research and finding information resources: OIR surveys, “exit” surveys, LibQUAL+ outcomes data Expectation: We should see increases in students’ ratings of these areas.

  8. User Self-Assessments Library Outcomes (2005 LibQUAL data)

  9. Using Measures to Demonstrate Accountability… Refining Measures Utilizing Measures Identify Measures Collect & Analyze Data Collect & Analyze (Baseline) Data Inform Stakeholders Inform Stakeholders Make Decisions(e.g. Resource Allocation) Refine Measures Measure Effects of Decisions

  10. Stakeholder Accountability Matrix

  11. Joukowsky Institute for Archaeology and the Ancient World Brain Science Program Marine Biological Laboratories Woods Hole

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