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Using LibQual+ Data for Renewal and Change

Using LibQual+ Data for Renewal and Change. BGSU Demographics. Regional, state-supported institution Primarily residential 15,703 undergraduates; 3,070 graduate students; 802 f-t faculty, 203 p-t faculty Carnegie Doctoral/Research-Intensive. Assessment at BGSU.

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Using LibQual+ Data for Renewal and Change

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  1. Using LibQual+ Data for Renewal and Change

  2. BGSU Demographics • Regional, state-supported institution • Primarily residential • 15,703 undergraduates; 3,070 graduate students; 802 f-t faculty, 203 p-t faculty • Carnegie Doctoral/Research-Intensive

  3. Assessment at BGSU • University-wide committee was established in 1996 • University Libraries were involved from the beginning • LibQual+ was our first library-wide effort

  4. OhioLINK • BGSU is a founding member of the OhioLINK consortium • Benefits of OhioLINK membership • Drawbacks of OhioLINK membership

  5. Local Task Force • Representation from all areas • Staff members with experience in patron surveys and focus groups • Experience with ServQUAL instrument • Experience with SPSS

  6. Logistics • Followed general schedule suggested by ARL • Potential pitfalls • E-mail address lists • Hardware/Software incompatibility

  7. Summary of Results • Comments amplify quantitative data • Why use the norms tables • Areas of concern • Access • Personal control

  8. Further Analysis • Microsoft Access • Import comments • Yes/No check boxes for content analysis • SPSS • Frequency distributions • Hi-Lo graphs

  9. Undergraduate Survey • Population surveyed • Questions asked • Databases • Books • Remote access • Depository

  10. Undergraduate Survey • Questions asked • Study space • Learn about new services • Student or permanent staff for assistance • What should change • What should stay the same

  11. MOD Students • BGSU’s MOD program • Interviewing and hiring • Planning • Focus groups • Results to date

  12. Environmental Scan Factors at the: • State level • Institutional level

  13. Library Initiatives • Strategic Planning • Facilities and Fundraising • Communication and Marketing

  14. LibQual+ for Bricks and Mortar • Age of library building • Feasibility report • Costs • Building committee • Fundraising

  15. Communicating with our Users • Marketing ourselves: Are we user centered? • Our users’ view • New communication strategies • Meetings, online newsletter, letters from the dean, outreach to teaching departments

  16. Challenges • Articulating and developing a user focus • Resources to meet user needs • Trade-offs

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