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Together We Ride

A private, non-profit organization coordinating transportation for vulnerable populations and community users. Offering employment transportation assistance and emergency mobility coordination.

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Together We Ride

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  1. * OUTREACH MOBILITY MANAGEMENT CENTER * SANTA CLARA COUNTY Together We Ride Together We Ride - Mobility Management Center for Santa Clara County

  2. Mobility Management Center with Emergency Preparedness Mobility Coordination Together We Ride - Mobility Management Center for Santa Clara County

  3. Private, non-profit, public benefit corporation providing social services and community transportation – over 1 million trips per year Together We Ride - Mobility Management Center for Santa Clara County

  4. Project Objectives • Mobility Management Center: coordinate human service transportation for vulnerable populations (i.e., persons with disabilities, older adults, low income individuals, etc.) and other users of community transportation. • Emergency Operations Plan: for the mobility coordination of vulnerable populations and community transportation users in the event of a disaster and during recovery. Together We Ride - Mobility Management Center for Santa Clara County

  5. OUTREACH Caltrans CADRE: Collaborative Agencies Disaster Relief Effort 2-1-1 SCC 5-1-1 MTC (regional) SJSU Emergency Management VTA Santa Clara County Office of Emergency Services 3 Non-Urbanized Cities in South County Non-Profit and For-Profit Partners South County Collaborative 12 Cities in Central and North County and MTC Project Partners Together We Ride - Mobility Management Center for Santa Clara County

  6. Santa Clara County Together We Ride - Mobility Management Center for Santa Clara County

  7. 2-1-1 and 511 • 2-1-1 SCC provided by United Way. Live operator for I&R using resource database. Subcontractor located in Ventura, California. Note: OUTREACH has been a United Way organization for 30 years. • 511 provided by the Metropolitan Transportation Commission located in Oakland, California. Note: OUTREACH has been a funding partner with MTC for 30 years for community transportation programs and technology.MTC drafted the regional coordinated human service transportation plan. Together We Ride - Mobility Management Center for Santa Clara County

  8. 2-1-1/511 Connection • Increased capacity • New toll-free number • New T-1 Line: capable of increasing capacity up to 96 circuits • Establish new call distribution queue staffed by experienced Mobility Managers • Ability to: • Access internal programs (paratransit, senior, employment, youth, etc.) • Connect with external providers (volunteer programs, public transit, community-based providers, shared rides, etc.) • Activate emergency response plan with community partners in event of a disaster Together We Ride - Mobility Management Center for Santa Clara County

  9. 2-1-1/511 Coordination Plan Together We Ride - Mobility Management Center for Santa Clara County

  10. MMC Call Center Options Together We Ride - Mobility Management Center for Santa Clara County

  11. Access to Transportation Options Together We Ride - Mobility Management Center for Santa Clara County

  12. Employment Transportation Assistance Call Processing • Eligibility: • CalWORKs/WIA or NOVA/Work2Future • Available Services • Personal Vehicles: repairs (Jump Start), gas cards • Demand-response (Guaranteed Ride Program): transportation to work, training, support services, school/day care, etc. • Public Transit: transportation plans, subsidized transit passes • Shared Rides, volunteer driver programs • Children’s transportation (up to 13yrs of age) & Free Car-Seats • Transportation Providers: • OUTREACH programs, public transit, volunteer drivers, CBO’s, etc. • Resources: • train-the-trainer; mobility management training for providers (CalWORKs staff, community based organizations) since 1998 • Multilingual Transportation Resource Guides • Linkages with 2-1-1SCC and 511.org Together We Ride - Mobility Management Center for Santa Clara County

  13. Emergency Mobility Coordination • Mobility Management training for partner agencies • Web-based mobility management system for partner agencies to manage their members, make trip reservations, GIS mapping, accounting, reporting, as well as manage their own resources (fleet, mobility equipment, etc.) for everyday use or during and after a disaster. • Distribution of alternative communication equipment and applications for coordination of efforts in the event of a disaster. Together We Ride - Mobility Management Center for Santa Clara County

  14. Standardization Nonprofit partners participate in EAP (Emergency Action Plan) and COOP (Continuation of Operations Planning) in conjunction with the County of Santa Clara, Office of Emergency Services (Homeland Security Grant). Training in Mobility Management integrated into the agency’s plans and training policies and procedures. Together We Ride - Mobility Management Center for Santa Clara County

  15. Web-Based Solutions • Developed by a team of volunteers to support OUTREACH’s emergency planning efforts • Accessible to OUTREACH’s partners • Fleet Inventory Management System – FIRM • Emergency Mobility Coordination Web Portal – EMC Web Portal Together We Ride - Mobility Management Center for Santa Clara County

  16. Fleet Inventory Management System - FIRM • Web-based on-line resource for emergency responders • Inventory of community resources that can be used to transport vulnerable populations during an emergency. • Accessible from any location with internet access Together We Ride - Mobility Management Center for Santa Clara County

  17. In addition to being a vital resource during an emergency, organizations can use FIRM as an inventory system to maintain records of their vehicles. Fleet Inventory Management System - FIRM Together We Ride - Mobility Management Center for Santa Clara County

  18. Web Portal for Emergency Mobility Coordination • Web Based Emergency Operations • GIS Based • Intranet and Internet Capable • View multiple datasets in real-time • Links to ITS solution Together We Ride - Mobility Management Center for Santa Clara County

  19. EMC Web Portal Together We Ride - Mobility Management Center for Santa Clara County

  20. Outreach & Escort Inc.926 Rock Ave, Suite 10San Jose, CA 95131(408) 436-2865 www.outreach1.org Together We Ride - Mobility Management Center for Santa Clara County

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