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Opening Remarks & Business Overview

Opening Remarks & Business Overview. Fall Franchise Meeting November 2008 Peter Drutz. Agenda. Year over Year Canada West Growth CKFI US / System Results Growth & Challenges Ahead Corporate Offices Update / Highlights 2008 Initiatives and Highlights Focus and Priorities.

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Opening Remarks & Business Overview

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  1. Opening Remarks&Business Overview Fall Franchise Meeting November 2008 Peter Drutz

  2. Agenda • Year over Year Canada West Growth • CKFI US / System Results • Growth & Challenges Ahead • Corporate Offices Update / Highlights • 2008 Initiatives and Highlights • Focus and Priorities

  3. Canada West Fiscal* 2008 Data • Total Collected revenue $4.7M • Total Revenue up 45.5% • Franchise Revenue $2.6M • 32.8% YOY Increase • “Corporate Store” YOY Increase 60% • Franchise Owner range $114-$510K *Fiscal Year ending July 31, 2008

  4. CKFI 2008 Sept YTD Data • Sept YTD 17.6% YOY Increase • US Office 2007 Range $0-3.9M • US Average - $496K • US Median - $409K

  5. 2003-2007 Results

  6. Growth Observations • Comfort Keepers Network is Growing Above US Industry Rate of 10-12 % • As Canadian offices mature (2yrs+) taking on US trends • Largest % growth offices deploy BDM and/or meet networking standards

  7. Corporate Store Highlights • Corporate Store Collected Revenue $2.1M (↑ 60%) • 19% Hospital Staffing • Private Pay a slow but steady build • 24 x 7 live answer key to quality • Scheduling & Client Care staff fostering key account relations • Growth through Acquisition - immediate presence in key markets - innovative retirement home linkage

  8. 2008 Network Initiatives • Increase Franchise Support and Communications: - Brought on Wayne Maillet as FBC - Focus on field response time - Introduced CK Connected - 2nd Network Meeting • Participated heavily in US Technology Review (Tuesday topic) • Supported several field government proposal submissions • Focus on Operations Support: - Mileage Best Practices - New Background Screening - On Call tools - Bereavement / gift Waivers - Government Programs

  9. 2008 Network Initiatives cont… • Supported numerous HR Cases • Supported numerous client / caregiver breakaway cases • Franchise Development: - Re-launched Franchise Marketing - entered into two broker relationships - at Canadian Franchise Show – October 08

  10. Field Kudos- CK Canada • Montreal Office- Best New Company • Ottawa Office – Business Woman of the Year

  11. 2009 Strategic Initiatives • Implementing a Network Wide Sales Culture While Maintaining CK Passion for Quality and Compassion for the Seniors and Families we Service • Focus on Franchise Unit Profitability by first implementing financial “dashboarding” and then benchmarking. • Focus on Brand Definition by Implementing Operational Standards Across Franchise Network • Increase Brand Awareness through new marketing materials and local PR • Implement New Software to enable growth. • Add 5 franchisees • Pilot new services

  12. Personal Keys to Success • Employ fabulous teams of staff • Be “mortally wounded” when we fail to satisfy a client • Network, network, network! • Ensure that your activities lead to growth • Harness the network • Maintain your health!

  13. Welcome Wayne!

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