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Electronic Ticketing Direct

Electronic Ticketing Direct. Distribution Product Management Reservation Platform Ticketing August 2009. Features. Introduction. FAQ. Agenda. Introduction Main features Frequently Asked Questions. Features. FAQ. Introduction. Agenda. Introduction Main features

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Electronic Ticketing Direct

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  1. Electronic Ticketing Direct Distribution Product Management Reservation Platform Ticketing August 2009

  2. Features Introduction FAQ Agenda • Introduction • Main features • Frequently Asked Questions

  3. Features FAQ Introduction Agenda • Introduction • Main features • Frequently Asked Questions

  4. Features FAQ Introduction Overview • The Electronic Ticketing solution for NON BSP markets* • Allow authorised travel agencies to: • issue e-tickets on carrier e-ticket stock • follow-up on those e-tickets • Direct reporting to airline revenue accountings • with daily RET or HOT files • Out of scope • Billing & settlement (directly managed between airlines and travel agents) 18 airlines already successfully use the product in 23 markets * Also available in BSP markets on request

  5. Features FAQ Introduction Ticketing requests IATA BSP Travel Agent Data Processing Center LIFT file HOT file RET file Airline accounting system BSP distribution flow Central Ticketing System e-ticket record creation Global Distribution System Validating carrier e-ticket database

  6. Features FAQ Introduction Ticketing requests IATA BSP Travel Agent Data Processing Center LIFT file HOT file RET file Airline accounting system Electronic Ticketing Direct distribution flow Central Ticketing System e-ticket record creation Global Distribution System Validating carrier e-ticket database

  7. Introduction FAQ Features Agenda • Introduction • Main features • Frequently Asked Questions

  8. Introduction FAQ Features Electronic Ticketing Direct offer 3. Issue the e-ticket 2. Price the PNR Automated Manual • TST • Incentive ticketing 1. Create/Update a PNR Mandatory • Passenger name • Flight segment(s) • Ticketing arrangement • Form of payment • Validating carrier Optional • Commission • Fare Discount • Other elements e-ticket record Supporting documents Sales Report 4. Follow-up on the e-ticket • Display / Search of e-ticket record • Cancellation (old package) • Refund • Revalidation • Exchange / Reissue • Display of e-ticket history Integration in the Amadeus Selling Platform

  9. Introduction FAQ Features Issuance • Issuance using a specific entry (TTP/T-xx) • The airline e-ticket range is used • The ticket stock is stored in Amadeus system and automatically sub-allocated to authorized travel agents • Specific Form Of Payments (FOP) dedicated to e-Ticketing Direct

  10. Introduction FAQ Features Output documents • Agents accounting coupons • Audit coupon • Agent coupon • Credit Card Charge Form • Customer Itinerary receipt (ITR) Printed Broadcast Ex Printed Faxed e-mailed Broadcast The itinerary receipt is a legal contract with the airline

  11. Reports registering all sales Ease office accounting checks 9 different generic reports for travel agencies Filter options available Possibility to: Cancel or reinstate sales Make manual registration Print reports Sales Reports per day TJQ – Query Report TJT – Transaction Report TJD – Daily Report TJN – Net Remit Report TJH – History Report Sales Reports per sales period TJI – Item Report TJS – Summary Sales Report TJX – Cross Reference Report TJL – Sales Report List Introduction FAQ Features Sales Reports Ex

  12. Introduction Features FAQ Agenda • Introduction • Main features • Frequently Asked Questions

  13. Introduction Features FAQ FAQs • Can this product target BSP markets? • Yes, but at the moment Amadeus is focusing on NON BSP markets • How can an airline check the sales made with this solution? • A RET or HOT file is sent from Amadeus to the airline revenue accounting system on daily basis • Can non-IATA travel agencies benefit from the solution? • No, an IATA code is required to issue electronic tickets • Which is the implementation timeline? • Once an implementation slot is available, the lead time is between 1 to 2 months • How are support and training managed? • Support is available in the Amadeus help pages (HE ETKT DIRECT), and e-learning sessions are available • Is there a fraud control? • Yes, there is an enhanced security product option with which the airlines can allow specific e-ticketing quotas to the travel agencies according their bilateral agreement

  14. Questions 14

  15. Thank you for your attention Product Management Please send your queries to: eticketing@amadeus.com For additional information please visit the: Opera Electronic Ticketing page

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