Power Utility Improvement Projects Conducted by the Organizational Learning Center

1. Dates Plant Customer Project Goals Work Done OLC Team 1990 Various Electric Power To understand the level of implementation of Investigation / research Bob McQueen, Research quality improvement methods in US power study at various power Laura Uden Institute (EPRI) utilities plants across the US 1991 to Allen Plant Tennessee To develop plant’s business plan, identify Plant leadership training Bob McQueen, Valley Authority improvement opportunities, and plan 1992 Laura Uden (TVA) improvement projects 1991 to Various Electric Power To establish power utility working group Numerous meetings to Bob McQueen, 1999 Research consisting of experts to lead improvement provide information and Laura Uden, Institute (EPRI) research review research Ron Murata 1993 to John Sevier Tennessee To improve organizational teamwork and Organizational Bob McQueen, 1994 Plant Valley Authority identify performance improvement teamwork training Laura Uden (TVA) opportunities 1993 to Gerald To improve organizational teamwork and Organizational Bob McQueen, Entergy 1994 Andrus Plant identify performance improvement teamwork training Laura Uden opportunities 1993 to Southern To improve organizational teamwork and Organizational Ron Murata, Barry Plant 1994 Company identify performance improvement teamwork training Chuck Ralston opportunities Power Utility Improvement Projects Conducted by theOrganizational Learning Center 1993 to Bridgeport United To improve organizational teamwork and Organizational Ron Murata, 1994 Harbor Plant Illuminating identify performance improvement teamwork training Chuck Ralston Company opportunities 1993 to Bridgeport United To improve leadership skills and identify Ron Murata, Plant leadership training 1994 Harbor Plant Illuminating leadership improvement opportunities Chuck Ralston Company 1994 to San Juan Public Service of To use benchmarking and other plant Plant improvement Bob McQueen, 1995 Generating New Mexico improvement methods to improve the plant’s training, benchmarking Laura Uden Station ash handling system training

2. Dates Plant Customer Project Goals Work Done OLC Team 1994 to New Madrid Associated To use benchmarking and other improvement Plant improvement Bob McQueen, 1995 Power Plant Electric methods to improve how external contractors training, benchma rking Laura Uden Cooperative are managed training 1994 to Merom Hoosier Energy To use benchmarking and other improvement Plant improvement Ron Murata, 1995 Power Plant methods to improve the management system training, benchmarking Chuck Ralston training 1994 to Thomas Hill Associated To use benchmarking and other improvement Plant improvement Bob McQueen, 19 96 Power Plant Electric methods to improve the water chemistry training, benchmarking Laura Uden Cooperative processes training 1997 to Clark Nevada Power To improve the plant’s predictive Plant improvement Bob McQueen, 1999 Sunrise Company maintenance and outage maintenance training, benchmarking Laura Uden Stat ion systems training 1997 to Reid Nevada Power To improve the plant’s o utage maintenance Plant improvement Bob McQueen, 1999 Gardner Company system training, benchmarking Laura Uden Station training 1998 Coal Creek Cooperative To evaluate the management system and Plant management Ron Mu rata, Station Power identify improvement opportunities system evaluation Bob McQueen 1998 to Reid Gardner/ Nevada Power To develop long - term strategic goals and Strategic planning Bob McQueen, 2000 Clark Sunrise Company objectives that are supported by employees, training, plant - level Laura Uden Stations to do improvement training improvement t raining 1999 to Cassano AEM (Italy) To study the management system, identify Evaluation, plant Bob McQueen, 2000 Plant opportunities for improvement, and build improvement training, Ron Murat a, leadership skills benchmarking training Laura Uden 2001 Coal Creek Cooperative To reevaluate the management system and Plant management Ron Murata, Station Power identify improvement opportunities system evaluation Bob McQueen 2001 Various Electric Power To documen t the improvement methods Research, Bob McQueen, Research discovered from the research to be most documentation Ron Murata, Institute (EPRI) effective for power utilities Laura Uden 2003 Various China Electric To design in cooperation with Tsinghua Certificate program was Bob McQueen, Council University a train ing program on “Process developed, and was Ron Murata, Management and Improvement in Power presented to and Laura Uden Utilities” that is suitable for use throughout accepted by CEC and Tian Li of China Tsinghua Univ.

3. Dates Plant Customer Project Goals Work Done OLC Team N/A Peking University To develop and provide an Operations Management Course. Provided a four-day course and various workshops in Peking and Shanghai, China. Bob McQueen, 2002 Laura Uden N/A Terrapinn Training Bob McQueen, Ron Murata Provided four-day courses in Singapore (June and November). To help power plant leaders reduce operational risk. 2005 To help power plant leaders reduce operational risk. 2006 Bob McQueen, Ron Murata N/A Terrapinn Training • Provided four-day courses in: • India (February) • Malaysia (May) • Singapore (May)