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Step 1: Benchmark ~ Assess the problem Step 2: Train ~ Establish the core competencies

1. Welcome to . . . Managing Workplace Conflict The Managing Differences Seminar ™ Core Competencies for Prevention and Early Resolution of Workplace Conflict Core component of the MTI Training System. The MTI Training System. A cafeteria plan for strategic conflict management.

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Step 1: Benchmark ~ Assess the problem Step 2: Train ~ Establish the core competencies

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  1. 1 Welcome to . . . Managing Workplace ConflictThe Managing Differences Seminar ™Core Competencies for Prevention and Early Resolution of Workplace ConflictCore component of the MTI Training System

  2. The MTI Training System A cafeteria plan for strategic conflict management Step 1: Benchmark ~ Assess the problem Step 2: Train ~ Establish the core competencies Step 3: Coach~ Support the learning Step 4: Enable ~ Remove the obstacles Step 5: Expertize ~ Train in-house experts Step 6: Systematize ~ Design your ADR system Step 7: Reassess ~ Compare to benchmarks

  3. The MTI Training System A cafeteria plan for strategic conflict management Step 1: Benchmark ~ Assess the problem Step 2:Train ~ Establish the core competencies Step 3: Coach ~ Support the learning Step 4: Enable ~ Remove the obstacles Step 5: Expertize ~ Train in-house experts Step 6: Systematize ~ Design your ADR system Step 7: Reassess ~ Compare to benchmarks

  4. The MTI Training System A cafeteria plan for strategic conflict management Step 2: Train ~ Establish the core competencies Module 1: Necessary Knowledge Your mental map for effective action Module 2: Successful Conflict Conversations A core workplace competency: Self Mediation Module 3: Third-party Resolutions A core leadership competency: Managerial Mediation

  5. The MTI Training System A cafeteria plan for strategic conflict management Step 2: Train ~ Establish the core competencies Module 1: Necessary Knowledge Your mental map for effective action Module 2: Successful Conflict Conversations A core workplace competency: Self Mediation Module 3: Third-party Resolutions A core leadership competency: Managerial Mediation

  6. 2 Goals Necessary Knowledge To learn to think strategically about conflict, rather than react blindly to it. To create a mental map for using the communication tools you will learn in Module 2 and/or 3. • What is conflict? • A condition between people • who are task interdependent, and • where one or both feel angry, and • find fault with the other, and • use behaviors that cause a business problem.

  7. 4 Topic Outline Necessary Knowledge • The big picture • The three conflict management systems • The universal structure of conflict • Professional and self-help mediation • Beyond common sense: The nature of conflict • Discovering our Wrong Reflexes • The Retaliatory Cycle • Video: Seeing the cycle, defining conflict, recognizing its costs • Levels of conflict • Why mediation works: The magic within the method • The Conciliatory Cycle • The Conflict Mountain • The Forces toward Harmony • A Paradigm Shift • Preparing to take action • Successful Conflict Conversations (Module 2): Self Mediation • Third Party Resolutions (Module 3): Managerial Mediation

  8. The Three Conflict Management Systems Necessary Knowledge The tip of the iceberg The big picture Atlantic Ocean near Newfoundland

  9. The “tip of the iceberg” C O N F L I C T S 4 The Three Conflict Management Systems Necessary Knowledge Formal system Grievance / ADR / experts / legal The big picture • Informal system • Self-help mediation tools for prevention and early resolution: • Managerial Mediation • Self Mediation • Preventive Mediation Automatic system Everyday conflict management and prevention using ordinary social skills

  10. Professional mediation • Expert skills required • Complex disputes • Extensive training (40 hours minimum) • Managerial mediation • Fewer skills required • Simple workplace conflicts • Less training (7-11 hours) • Self mediation • Fewer skills required • Interpersonal conflicts • No third party • Less training (7 hours) • Preventive mediation • No new skills required • No disputes (conflict prevention) • No off-line mediation event • No additional training (10 minutes) 6 Professional and Self-help Mediation Necessary Knowledge The big picture The core skills, knowledge, and intervention techniques are nested within the outer mediation methods.

  11. Thanks Thank you for viewing the first few slides of the Managing Differences Seminar Series. Consider attending an upcoming Certification Conference in Managing Workplace Conflict. Click to visit the conference home page Or, become certified without traveling: Online Trainer Certification

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