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Reinvigorating the Army Quality Program: The New AR 702-11

Reinvigorating the Army Quality Program: The New AR 702-11. Presented to the 2007 Conference on Quality in the Space and Defense Industries (CQSDI). AR 702-11 Revised 02 Mar 07. Mr. Paul E. Chiodo Chairman, Army Materiel Command Quality Federation.

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Reinvigorating the Army Quality Program: The New AR 702-11

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  1. Reinvigorating the Army Quality Program: The New AR 702-11 Presented to the 2007 Conference on Quality in the Space and Defense Industries (CQSDI) AR 702-11 Revised 02 Mar 07 Mr. Paul E. Chiodo Chairman, Army Materiel Command Quality Federation

  2. Quality on the Battlefield & in the Boardroom • Quality Products Need Less Maintenance, Repair & Replacement • Reducing Logistics Footprint and Life Cycle Costs • Quality Products Enhance Warfighter Confidence & Performance and Facilitate Mission Success • Designs that Satisfy User Needs • Materiel Built as Designed • Improved Safety, Reliability & Supportability • Early and Constant Focus on Quality Reduces Program Risks – Cost, Schedule & Performance • “An Ounce of Prevention is Worth a Pound of Cure” – H. De Bracton • “Diligence is the Mother of Good Luck” – B. Franklin

  3. Q SE PM ACQ LOG Overarching Principles of aNew Army Quality Culture • Satisfy Quality’s Customers … the LCMC/PEO Community & the Warfighter • Add Value to the Army Materiel Integrated Defense AT&L Life Cycle • Risk-based Quality Resource Allocation (Timing & Quantity) • Leveraging Quality Data & Best Practices • Quality Interface with Project Management, Systems Engineering, Acquisition & Logistics • Mitigate Life Cycle Risks • Interdependence & Independence

  4. Communicate Quality to all Stakeholders Promote Enterprise Excellence and Continuous Improvement Business Transformation Initiative Nurture Quality Core Competencies Resolve Quality Challenges through Gov’t & Industry Partnerships Overarching Principles of aNew Army Quality Culture (cont.) Quality Engineering Product Quality Management Product Verification & Validation Software Quality Quality Systems Management

  5. Strategic Quality: Eight (8)Guiding Principles of the New AR 702-11 • Mitigation of customer risk • Commitment to excellence & continual improvement • Adoption of proactive, concurrent & confirmatory measures • Communication to all stakeholders • Independence of authority • Dedicated management for planning, organizing and directing resources • Development & training • Partnering with Gov’t & industry

  6. 1979 Contractor Responsibilities Contract Administration Quality Program Requirements Major Systems Non-major and Secondary Items Commercial Items NATO/International Logistics Quality Program Product Deficiency Reporting 2007 Quality Management Life Cycle Support Interface with Systems Engineering Risk-based Planning Voice of the Customer Preventive & Corrective Action Core Competencies Community of Practice Benchmarks & Partnerships Single Process Initiatives Supplier Quality Management Metrics Continual Improvement The New AR 702-11:from Programmatic to Strategic 2007 - Quality Managed as a Business System

  7. AR 702-11: Army Quality Infrastructure CG, AMC • Quality Operations & Control • Quality Assessment & Corrective Action • Leadership ASA(ALT) • Quality Policies & Goals • Quality Champion Commanders & Directors • Local Quality Implementation • Feedback Quality Issues & Measures • Quality Community of Practice • Subject Matter Expertise • Knowledge Management • Standardization of Best Practices • Quality Performance • Measuring Quality’s Value &

  8. Army Quality Program & the Business Transformation Framework Risk-based Quality Planning Continual Quality Improvement (AR702-11, 3-13) (AR702-11, 3-4) Quality Benchmarks & Partnerships Quality Metrics (AR702-11, 3-9) (AR702-11, 3-12) Single Process Quality Initiatives Quality Community Of Practice (AR702-11, 3-10) (AR702-11, 3-8) Quality Core Competencies Voice of Quality’s Customer (AR702-11, 3-7) (AR702-11, 3-5)

  9. Army Quality Partners • OSD, DCMA, DLA, MDA … • USN, USAF, USMC • NASA, FAA • Industry Groups (ASQ, NDIA, AAQG, etc.)

  10. Army Quality Leadership General Benjamin S. Griffin Commanding General US Army Materiel Command Honorable Claude M. Bolton, Jr. Assistant Secretary of the Army for Acquisition, Logistics & Technology “Deployment of world-class quality practices are improving Army readiness & enhancing capabilities within the battlespace.” “Quality is a fundamental component of Life Cycle Risk Management.” (ASQ World Quality Conference 2006) “Bolton's view is [Quality starts] up front” [Ref: Quality and Safety in the DoD 5000 Model] “Quality is #1” [Ref: Interceptor Body Armor Plates Performance] (CQSDI 2006 Keynote)

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