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1. Marketing vs. Publicity Publicity, PR, promotion are only PART of marketing
Promotion is effective only if the marketing foundation is sound
2. King County Library System & University of Washington Virtual Reference Services: Marketing Guidelines
www.secstate.wa.gov/library/libraries/projects/virtualRef/textdocs/MarketingGuidelines.pdf
3. Marketing Plan Staff buy-in (ongoing)
Goals and objectives
Target audience
Name, logo, and tagline
Usability testing
Publicity and promotion
Evaluation (ongoing) Have doc with goals, objectives, target audiences
Name: survey to some groups (most notably Herzing College
Evalutation: online survey
Have doc with goals, objectives, target audiences
Name: survey to some groups (most notably Herzing College
Evalutation: online survey
4. Logos