Marine Conference on Safety & Survival Emergency Response & Crisis Management

1. Marine Conference on Safety & Survival Emergency Response & Crisis Management International Association of Safety & Survival Training (IASST) Empire Hotel and Country Club, Brunei Darussalam 22nd November 2005

2. Emergency Response & Crisis Management • Definitions of Emergency & Crisis • Organisation – From Site to Board Room • Relative Roles and Responsibilities • Contractors • Companies • Third Party Support • Governments • Ensuring Competencies

3. Oil Industry Emergencies Event leading to significant: • Loss of life or injury to People • Harm to the Environment • Damage to a Asset or business • Impact on Reputation • Well blowouts • Pipeline emergencies • Marine vessel emergencies • Plant emergencies • Transport emergencies • Security threats

4. Event Led Crisis Crisis - Threat to existence of organization • Major Operational Emergency • Multiple Fatalities • Extensive Asset Damage • Major Oil Spill • Aviation / Marine Disaster • Terrorist Attack(s) • Any of the above with: • Hostile Media /NGO Interest • Major public impact • Others using for their Agenda MT Limberg – Crisis for Yemen

5. Issue Led Crisis Crisis - Threat to existence of organization • Environmental mismanagement • Allegations of corruption • Poor governance • Double standards • Political instability • Security problems • Particularly when leads to: • Loss of stakeholder confidence • Targeting by media or NGO’s • Adverse public reaction Brent Spar – Shell vs Greenpeace

6. THE CRISIS LIFECYCLE PRE CRISIS MINUTES INCIDENT ACUTE CRISIS MINUTES & HOURS CHRONIC CRISIS EMERGENCY RESPONSE CORPORATE CRISIS HOURS & DAYS EMERGENCY RECOVERY CRISIS RESOLUTION DAYS, WEEKS & MONTHS Phases of a Crisis Slide No. 1

7. Emergency Response & Crisis Organisation Group or National Crisis Corporate HQ Government SENIOR MANAGEMENT Company Crisis Crisis Management Group Emergency Response Coordination COMPANY SUPPORT Emergency Coordination Team FIELD MANAGEMENT Operational Response Command & Control Team led by OSC

8. Muster Coordinators Asset -Protection Emergency Response Team Process Control Team Medical Team Site Emergency Organisation • Incident Command System • On Scene Commander coordinating all site activity • ……… through key individuals leading specific teams On-Scene Commander (OSC)

9. Emergency Coordination Team • Small team to get things done • Emergency Coordination Centre (ECC) at Head Office Emergency Co-ordinator Operations Advisor HSSE Rep HR Rep Customer Liaison External Affairs Logistics Coordinator Medical Coordinator On-Scene Commander (OSC)

10. Corporate Crisis Management Team Crisis Manager Managing Director • Support to Emergency Management • …… Broader implications of the potential crisis Technical Director Security Director HR Director Finance Director External Affairs Legal Advisor Government Affairs Emergency Coordinator

11. Emergency & Crisis Organisation Government NATIONAL MANAGEMENT National Crisis Ministries and Government Leaders Emergency Response DISTRICT MANAGEMENT Local / National Government Agencies, Military FIELD MANAGEMENT Operational Response Emergency Services, Local Government

12. Army, Navy, Air Force Fire Services Other Civil Support Medical Police Local Government – Site Organization Incident Command System • Incident Commander often from Fire Service • …… unless specifically in the area of another agency Incident Commander

13. Government – National Crisis Organisation Prime Minister • High Level Team – Reporting directly to Deputy Prime Minister • ….. Receiving information from Operations Rooms • …………Liaising with relevant Industry Players Internal Security Civil Defence Industry Military Operations Room Operations Room Fire Port Other Police Medical Airport Constrn

14. Crisis Management Emergency Management Site Response Support Needs /Action Mobilisation & Set Up Information Assembly What’s Happening What Could Happen Detection & Alert Recognition of Issues Stakeholder Analysis On-Site Control What’s Needed On Site / Off Site Off Site Mitigation Technical Strategy Comms Strategy Getting It There Casualties Casualties / Evacuees Community Implementation Evacuation Feedback Involved Stakeholders - Relatives; Community; Government; Media Shut Down Recovery Resolution Emergency Over Monitoring Clean Up & Investigation CRISIS MANAGEMENT TEAM (CMT) COMMAND & CONTROL TEAM INCIDENT MANAGEMENT TEAM (IMT)

15. Re-Assess ASSESS COMMUNICATE DELEGATE PLAN Principals of Command and Control

16. Preserving Immediate Credibility Information Assembly Developing the Plan Implementing & Controlling the Plan Aftermath of a Crisis Principals of Crisis Management Identify Assess Control Recover

17. Crisis Communications - Overall Strategy • Type • Importance Identify Audiences & Interests • Company • Incident • Impact Collate Information • Are we clean? • Responsible/Liable? • Can we help? Assess Position, Identify Questions • Who? • How? Choose Medium and Spokesman • Competence • Training Go Out With Message • Record message • Monitor reception • Gauge results Listen to Audience/Answer Concerns

18. Communications – Oil Company • Casualties • Employees • Relatives • Community • Customers • Contractors • Media • Pressure Groups • Other Group Company • Corporate HQ • Regulatory Bodies • Government Agencies • Prime Minister • Partners • Public DIFFERING NEEDS, OBJECTIVES, LEVELS OF UNDERSTANDING AND AUTHORITY

19. Relative Roles and Responsibilities Local Third Party Support Main Contractors Company Intl Third Party Support Support Contractors Government

20. Supply / Standby Boat Contractors Own Emergencies • Fires, Explosions • Collisions, Sinkings Support for Others’ Emergencies • … especially if contracted as ‘standby boats’ • Fire fighting • Platform or rig evacuations

21. Oil / LNG Tankers Tanker Owner Responsible • Must be clear • They pay through Insurance Companies Tanker Captain in Command • Trained and competent • Represents the Tanker Owner

22. Governments Primary Responder • Emergency Services – SAR, Fire, Medical • Spill Clean-up Regulator • Meant to ensure doesn’t happen • …. And ready to respond Suffer damage • Resources • Community • Reputation

23. International Law • International Code for Security of Ships and of Port Facilities (ISPS) • Security Assessments • Security Officers • Training and Exercises • Certification of Ports & Ships by Governments

24. International Maritime Law • Marine Safety & Pollution – Various UN Conventions • Safety of Life at Sea, (SOLAS), 2001 incl 2000 amendments • Standards of Training, Certification, Watchkeeping (STCW), 1995 • Prevention of Marine Pollution, (MARPOL 73/78), 2002 • Oil Pollution Preparedness, Response & Cooperation (OPRC) • 1969 Civil Liability for Oil Pollution Damage (‘1969 CLC’) • 1971 Establishment of International Fund for Compensation for Oil Pollution Damage ‘1971 Fund Convention’ • 1992 Civil Liability Convention (‘1992 CLC’) • 1992 Fund Convention (‘1992 Fund Convention’)

25. Spill Compensation Funding ‘1992 CLC’ and ‘1992 Fund Convention’ • …. Established International Oil Pollution Compensation Funds (IOPC Funds) • …….. Funds available quickly without litigation …. • ………….. CLC => Tanker Owners liable up to +/- US$90million depends on size • …………….. International fund steps in for up to US$200million • Government decision to ratify / subscribe • National Oil Spill Contingency Plan in place

26. Third Party Experts • Oil Spills: • Protection & Indemnity Associations (P&I Clubs) • International Tankers Owners Federation (ITOPF) • Tier 3 Spill Agencies: EARL, OSRL • Medical Support • International Red Cross / Red Crescent • International SOS /

27. Developing Competencies • Individual survival – Training, Refreshers, Drills • Fire Teams / BA Teams – Training, Refreshers, Drills • Medical Teams – Training, Refreshers, Exercises • Command and Control - Training, Refreshers, Procedures, Pre-plans, Exercises • Emergency Management - Training, Refreshers, Exercises • Crisis Management - Training, Refreshers, Exercises • Disaster Management - Training, Joint Exercises

28. Developing Competencies Individuals Fire Team / BA Team Command & Control Drills & Exercises Emergency Management Crisis Management Training

29. Value of Competency (Number of Lives, Livelhihoods) Crisis Management Emergency Management Organisation Competency Command & Control Fire Team / BA Team Team Competency Benefits Individuals Individual Competency Increasing Competency

30. Exercises to Develop Competency CRISIS MANAGEMENT EXERCISES – ADDRESS BROADER ISSUES & LINKS CMT Emergency Management LIVE EXERCISES – SEE HOW THE PARTS FIT TOGETHER ECT ROLE PLAY DESKTOP EXERCISES – SCRIPTED EVENTS & ISSUES ECT FIELD EXERCISES - SCENARIO DRIVEN > 40 MINS OSC Command & Control WEEKLY DRILLS – REMINDERS OF THE BASICS, MAINLY INDIVIDUALS OSC DEBRIEF S Learning points Reminders Actions INTERNAL FEEDBACK MAIN ACTIONS TRACKED ON DATABASE

31. Joint Exercises • Awareness of Roles and Responsibilities • Mutual understanding of Roles and Agendas • Practice and refinement of Links • Overall – Better Preparedness for the Event

32. THANK YOU Paul.booley@cwinternational.com