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Development and Introduction of OSSs -Dreams Realities and Expectations- 2003.10.2 Makoto TAKANO

Development and Introduction of OSSs -Dreams Realities and Expectations- 2003.10.2 Makoto TAKANO NTT West. outline. Recent IP service in Japan and NTT-West Recent OSS development in NTT-W approaches results Further challenges TMF approach NTT-W approach NTT-W approach

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Development and Introduction of OSSs -Dreams Realities and Expectations- 2003.10.2 Makoto TAKANO

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  1. Development and Introduction of OSSs-Dreams Realities and Expectations- 2003.10.2 Makoto TAKANO NTT West

  2. outline • Recent IP service in Japan and NTT-West • Recent OSS development in NTT-W • approaches • results • Further challenges • TMF approach • NTT-W approach • NTT-W approach • Simplification of OSS • Loose integration among OSSs • Revival of “internal development” • Expectations towards APNOMS

  3. Current telecom service in Japan (internet access) 2,283,000 1,710,000 ≒1.3 8,540,000 3,610,000 ≒2.4 Jul. 2003 Jul. 2002 Harsh price competition charge free, discounting setup charge, etc. 531,000 85,000 ≒6.3 million market share of NTT-G=37% (as of Jul.2003) source:Ministry of Public Management, Home Affairs, Posts and Telecommunications HP

  4. Example of IP service in NTT-W IP service OSS The Internet private cooperate network ISPs ISPs content distribution server Group server (CUG) communication server Regional IP network NTT -W ADSL access Fiber access ISDN access Wireless access

  5. Example of IP-service OSS in NTT-W Customer relationship management process (without “marketing fulfillment response”, “customer QOS/SLA management”, “billing and collection management”. customer mapping to eTOM Level2 other service OSSs legacy billing collection customer web if request handling service rating service activation make use of COTS proprietary APIs resource handling NTT-W operator NE document data server :OSS subsystem reference: Enhanced Telecom Operations MapTM (eTOM) - GB921 v3.5 (TM Forum)

  6. Approaches and Results More than 10services wihtin a year Approaches Results • Process definition by using TOM • Introduction of PKG software • Introduction of open systems • Decentralization • Rapid development and deployment • Rapid introduction of new services • OSS development cost reduction • rich scalability increase in customer DSL FTTH 2000 2001 2002 2003 ▲:introduction of current OSS ▲multi-PPPoE introduction of new services ▲ 24M ADSL ▲FTTH new menu ▲8M ADSL ▲CUG ▲wireless ▲12M ADSL ▲ discount charge ▲communication ▲ Inter-prefecture Connections source: NTT-W HP

  7. Challenge going forward Quality further improvement • Rich scalability Cost • OSS development cost reduction Delivery • Rapid development and deployment • Rapid introduction of new services and increase revenue decrease expenses Quality • Strengthen Customer Retention • Faster, more efficient operations

  8. Approaches and Expectations vision sharing information of common interest between SPs, producing requirements that will drive the NGOSS program, etc. To be more competitive.. TMF approach • NGOSS • eTOM(GB921) • SIM(GB914) • SID(GB922), etc. • Service Provider Leadership Council NTT-W approach • Simplification of OSSs • Loose integration among OSSs • Revival of “internal development” something else?

  9. Simplification of OSSs Simplicity of supporting business process Simplicity of business logic/function logic development of service independent simple OSS Simplicity of architecture Simplicity of database schema customization into service dependent simple OSS introduction of service-A introduction of service-B simple OSS for service-A simple OSS for service-B ref: M.Koyabu, H.Ishida, M.Takano, “Development of successful OSS for IP based telecommunication Services” TMW, Nice, France, SWD4, May 2002.

  10. Loose integration among OSSs Autonomously Decentralized Operation Support Systems/subsystems Front end integration platform ex. EIP Back end integration platform ex. EAI,EII

  11. Revival of “internal development” (1/2) back ground • Difficulty in making consensus with SIers • Further shorten upgrade cycles in OSS • Emergence of sophisticated integrated design environment • Eclipse, etc. • Harsh competition with other SPs/CLECs ref: http://eclipse.org/

  12. Revival of “internal development” (2/2) OSS development cycle Overall OSSs grand design requirement analysis external design internal design code and unit test subsystem integration test system integration test overall OSSs integration test internal past current outsourced to SIer future? ?

  13. How approaches meet challenges? challenges approaches Rapid development and deployment • TMF • NGOSS • SPLC Rapid introduction of new services OSS development cost reduction Simplification of OSSs Rich scalability Loose integration among OSSs Revival of “internal development” Faster, more efficient operations Strengthen Customer Retention something else?

  14. Expectation toward APNOMS SIer better OSS development SP academic ISV close mutual inter- change prototype level commercially available level commercially accepted level conceptual level simulation level APNOMS

  15. Summery • OSS development evolution • making steady progress but not enough, • How to drive/promote the evolution • TMF approach • NTT-W approach • something else?

  16. Thank you for your attention.

  17. appendix

  18. Problems in introduction of COTS investigation phase design/making phase ・difficulty in optimal selection ・difficulty in “fit and gap” ・high cost ・no warrant in continuous support ・insufficient localization ・large add-on coding ・unclear specification (black black box) ・conflict with other COTS development life cycle running phase test phase ・necessity of large hardware resources than expected ・insufficient quick response ・insufficient performance ・functional gap from expected ・debug of COTS ・add-on coding for avoiding bug of COTS ・long period of test phase

  19. Classification of data reference among OSSs operator operator level interconnection Level 0 OSS to which data is offered (offered OSS ) OSS that is offering the data (offering OSS) Level1 HTML, XML,.. UI Level2 CORBA(IDL), EJB, CMIP(GDMO), XML, .. AP level3 JDBC,SQL, ODBC .. Database ref: A.Kubota, M.Takano, T. Ogura, H.Matsuura, “Problems of existing interconnected OSSs for PSTN and an idea towards future systems”, APNOMS2000, Nara, Japan, pp.61-66, October 2000.

  20. FLET’S ADSL (NTT-E/W internet access service using ADSL) source:NTT-W HP

  21. B FLET’S (NTT-E/W internet access service using optical fiber) (family type) Monthly Charges Start-Up Cost Contract fee\800 Installation charge (may differ)¥27,100 source:NTT-W HP

  22. Wireless access Monthly charges ¥800 (per subscription) Installation charges Standard plan: ¥2,000 High Security plan（IEEE802.1x）: ¥3,000

  23. IP service OSS mapped to eTOM Customer interface management selling Marketing Fulfillment response Order handling Problem handling Customer QoS/SLA management Billing& Collection management Retention & Loyalty Service Configuration activation Service Problem management Service quality management Service & Specific instance rating Resource Trouble management Resource Performance management Resource provisioning Resource data collection & processing

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