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Enhance your professional image through communication and appearance, mastering first impressions and vital etiquette practices for success in business interactions.
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Developing a Professional Presence Center for Professional Communication
Professional Presence • A dynamic blend of poise, self-confidence, control and style • Empowers us to be able to command respect in any situation • Permits us to project confidence that others can quickly perceive • Permits us to rise above the crowd
The Importance of Making a Good First Impression • First impressions are lasting ones • First impressions are the first step in building a long-term relationship • The secret to making a good first impression: • Social generosity • Putting the emotional focus on the other person(s)
The Importance of Making a Good First Impression • The Primacy Effect • The tendency to form impressions quickly at the time of initial meeting • Later information is either ignored or reinterpreted based on initial framework • First impressions represent 100% of what they know about you at that point
The Importance of Makinga Good First Impression • The First Few Seconds • Our thinking is not always rational • Decisions happen subconsciously in a split second • Assumptions vs. Facts • Initial impressions are made up of assumptions and facts • The briefer the encounter, the greater the chance for misinformation
Surface Language • Surface Language: A pattern of immediate impressions conveyed by appearance • What contributes to your surface language? • Basic principles of appearance that withstand time: • If you want the job, look the part • If you want the promotion, look promotable • If you want respect, dress as well or better than industry standards
Wardrobe Engineering • Wardrobe Engineering: Describes how clothing and accessories can create a certain image • Effective packaging is an individual matter based on a variety of factors What factors should be considered when deciding if an ensemble is appropriate?
The Business Casual Look • The Business Casual Look • Movement toward greater comfort and individuality • Wear dressier business clothing when meeting with customers or clients • Wear clothing that is clean, neat and fits well
Facial Expression • After overall appearance, facial expressions are the most visible part of you • Provides clues to identify the inner feelings of another • Strongly influence people’s reactions to each other
Entrance & Carriage • The way you enter an office or business meeting can influence the image you project • Project self-confidence with: • a strong stride • a friendly smile • good posture • a genuine sense of energy
Voice Quality & Speech • Voice qualities that contribute to your image: • Tone of voice • Rate of speech (tempo) • Volume • Ability to pronounce (diction)
Your Handshake • The message the handshake sends depends on several factors: • Degree of firmness • Degree of dryness of hands • Duration of grip • Depth of interlock • Eye contact during handshake
Etiquette • Dining Etiquette • Pay attention to table manners • Order food that is easily controlled, not messy • Meeting Etiquette • Start and end positively and on time • Speak to the topic • Summarize and recap responsibilities
Etiquette • Cell Phone Etiquette • Don’t use in meetings, elevators, restaurants • Talk in a normal speaking voice • Ask disturbing cell users to take the call in private • Conversational Etiquette • Don’t be too informal, too fast • Avoid foul language, sensitive terms, slang
Etiquette • Networking Etiquette • Introduce yourself and what you do • Avoid negative talk • Follow up with contacts • Send a thank you note to anyone helpful to you • Incivility: The Ultimate Career Killer • Civility is a form of social generosity
The Job Interview • Communicate the image that you are someone that is conscientious • Show that you care enough to make a good impression
