ASST Workshop in Engineering Education Present Status, Trends and Challenges

1. ASST Workshop in Engineering Education Present Status, Trends and Challenges 19-21 July, Damascus, Syria Institutional and Departmental Resources Required to Support Quality Assurance -An Asian Case Study 21 July 2010 Sor Heoh Saw 1,2 1INTI International University, 71800 Nilai, Malaysia 2Institute for Plasma Focus Studies, 32 Oakpark Drive, Chadstone, VIC 3148, Australia e-mails: sorheoh.saw@newinti.edu.my

2. TABLE OF CONTENTS 2

3. LAUREATE INTERNATIONAL UNIVERSITIES More than 42 institutions... more than 100 campuses... in 20 countries Germany • BUSINESS AND INFORMATION TECHNOLOGY SCHOOL (BiTS) United States • NEWSCHOOL OF ARCHITECTURE & DESIGN • KENDALL COLLEGE (full member) Spain • CENTRO SUPERIOR DE EDIFICACIÓN (CSE) • ESTEMA ESCUELA DE NEGOCIOS Chins • Tianyi College Mexico • UNIVERSIDAD TECNOLÓGICA DE MÉXICO (UNITEC) Malaysia Costa Rica • UNIVERSIDAD AMERICANA (UAM) • UNIVERSIDAD LATINA Chile • ESCUELA MODERNA DE MÚSICA Y ARTE Brazil • BUSINESS SCHOOL SÃO PAULO (BSP) • CENTRO UNIVERSITARIO DO NORTE (UNINORTE) • ESCOLA SUPERIOR DE ADMINISTRACÃO DIREITO E ECONOMIA (ESADE) Australia • Blue Mountains Hotel Management School Approaching a half million students 3

4. INTI EDUCATION GROUP ASST Workshop in Engineering Education, Damascus, Syria Institutional and Development Resources Required to Support QA SH Saw

5. INTIIU ISO CERTIFiCATION – A BRIEF HISTORY (1/2) Cont’

6. INTI IU ISO CERTIFCATION – A BRIEF HISTORY (2/2) ISO CERTIFICATE

7. ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM PROCESS MODEL (1/4) QUALITY MANAGEMENT SYSTEM CONTINUAL IMPROVEMENT C u s t o m e r s S a t i s f a c t i o n C u s t o m e r s Management Responsibility R e q u i r e m e n t s Resource management Measurement, analysis, improvement Product and/or service) realization Input Output Product/ Services

8. 5 Main Sections ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM PROCESS MODEL (2/4)

9. ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM PROCESS MODEL (3/4) 5 Main Sections Cont..

10. ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM PROCESS MODEL (4/4) 3 MAIN COMPONENTS People QMS Processes Documentation

11. INTI IU QUALITY MANAGEMENT SYSTEM (1/4) • Documentation – To increase coverage • Policies • Academic, Administration, Human Resource • Processes • Including monitoring, improvement and review, etc. • Existing processes and new processes • Quality Management System (QMS) • Extend coverage to 9 areas of Quality Assurance (QA) of MQA • Teaching and Learning • Moving towards Student Centered Learning

12. INTI IU QUALITY MANAGEMENT SYSTEM (2/4) DOCUMENTATION Level 1 Quality Manual Procedure Manuals Level 2 • Senate Committees Procedures (SC) • Academic Quality Procedures (AQP) • Supporting Departments Procedures Level 3 Forms and Records

13. Specifying way to carry out an activity or a process. Must be consistent and compatible with the Quality Manual. INTI IU QUALITY MANAGEMENT SYSTEM (3/4) Procedure Manuals

14. Form – a document used to record data required by the QMS Records – a document stating results achieved or providing evidence of activities performed Example: Minutes of meetings Completed forms The records are kept for a specified period INTI IU QUALITY MANAGEMENT SYSTEM (4/4) FORMS AND RECORDS

15. MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (1/5) CONTENT LEARNING TEACHING • Note • Other supporting elements are: • Facilities • Environment Revd: 30/03/2006

16. MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (2/5) Staff Development Awareness Requirements Preparation Competency Content design/ evaluation Research Support CONTENT TEACHING LEARNING Assessment of Learning Outcomes Employability Delivery Industrial Placement

17. MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (3/5) Academic Affairs Division KEY SUPPORTING DEPARTMENTS Administrative Offices Industrial Placement & Employability ACADEMIC QUALITY PROCEDURES Resources Infrastructure

18. MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (4/5) LIST SUPPORTING DEPARTMENTS • Deputy President’s Office (DPO) • Centre for Instructional and Technology Support (CITS) • Curriculum Unit (CU) • Examinations Centre (EC) • Office of Admissions and Records (OAR) • Accommodation Office (AO) • Career and Counselling Centre (CCC) • Student Learning Centre (SLC) • Government Liaison and Compliance Office (GLCO) • International Marketing Office (IMO) • International Office (IO) • Library • Student Affairs Office (SAO) • University Placement Office (UPO) • Alumni • Employer Relations (ER)

19. MODEL OF QUALITY ASSURANCE IN TEACHING AND LEARNING (5/5) List Supporting Departments Cont.. • Buildings and Grounds Office (BNG) • Finance Office (FO) • General Administration Office (GAO) • Human Resources Office (HRO) • Information Systems Office (INSO) • Office of Research and Development (ORD) • Public Relations and Marketing Office (PMO) • Purchasing Unit (PU) • Security Office

20. SENATE COMMITTEES (1/2)

21. SENATE COMMITTEES (2/2) 21

22. INTERNAL QUALITY AUDIT (1/3) • The organization shall conduct internal audits at planned intervals to determine whether the quality management system conforms to the : • planned arrangement • requirements of the International Standard • quality management system requirements established by the organization and is effectively implemented and maintained. • An audit programme shall be planned, taking into consideration the: • status and importance of the processes • areas to be audited • results of previous audits.

23. INTERNAL QUALITY AUDIT (2/3) • The audit criteria, scope, frequency and methods shall be defined. • The selection of auditors and conduct of audits shall ensure objectivity and impartiality of the audit process. • Audit shall not audit their own work. • A documented procedure shall be established to define the responsibilities and requirements for planning and conducting audits, establishing records and reporting results. • Records of the audits and their results shall be maintained.

24. INTERNAL QUALITY AUDIT (3/3) • The management responsible for the area being audited shall ensure that: • any necessary corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their causes. • Follow-up activities shall include: • verification of the actions taken • reporting of verification results. (Source: MS ISO 9001:2008 – Quality Management Systems Requirements)

25. QUALITY STEERING COMMITTEE (1/4) Management Review (1/4) • Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. • This review shall include: • Assessing opportunities for improvement • Assessing the need for changes to the quality management systems • Assessing the need for changes to the quality policy and quality objectives • Records from management reviews shall be maintained.

26. QUALITY STEERING COMMITTEE (2/4) Management Review (2/4) • Review input The input to management review shall include information on: • Results of audits • Customer feedback • Process performance and product conformity • Status of preventive and corrective actions • Follow-up actions affecting the quality management system • Recommendations for improvement

27. QUALITY STEERING COMMITTEE (3/4) Management Review (3/4) • Review Output The output from the management review shall include any decisions and actions related to: • Improvement of the effectiveness of the quality management system and its processes • Improvement of product related to customer requirements • Resource needs (Source: MS ISO 9001:2008 – Quality Management Systems Requirements)

28. QUALITY STEERING COMMITTEE (4/4) Management Review (4/4) Audit Reports Quality Steering Committee Continual Improvement Key Performance Indicators Report Feedback Report

29. EXTERNAL AUDIT Third-Party Audit • Conducted by external independent organizations. Such as organizations provide certification or registration of conformity with requirements such as ISO 9001 (Example: SIRIM) (Source: MS ISO 9001:2008 – Quality Management Systems Requirements)

30. SUPPORT RESOURCES REQUIRED Organizational Structure

31. SUPPORT RESOURCES REQUIRED Organizational Structure (Vice-President Teaching and Learning) 31

32. CENTRE FOR INSTRUCTIONAL AND TECHNOLOGY SUPPORT Functions • To conduct Academic Skills Training for new lecturers • To provide one-to-one coaching to lecturers • To carry out classroom observations of teaching upon request • To conduct training for the Learning Management System (LMS) users • To provide technical support and assistance to the users. • To conduct/Organise technical trainings • To organise conferences/workshops/seminars on improvement of teaching and learning 32

33. STUDENT LEARNING CENTRE Functions • To enrich student’s learning experiences at INTI-IU • To offer learning opportunities for students to excel in their studies • To provide support and opportunities to students to become highly motivated, responsible and independent life-long learners • To conduct exciting seminars, workshops, individual sessions and academic achievements skills for students • To provide training and resources on effective learning skills to students 33

34. SUPPORT RESOURCES REQUIRED Organizational Structure (Faculty of Engineering and Technology)

35. Summary In this presentation we have covered: 35

36. ASST Workshop in Engineering Education Present Status, Trends and Challenges 19-21 July, Damascus, Syria Institutional and Departmental Resources Required to Support Quality Assurance -An Asian Case Study 21 July 2010 Sor Heoh Saw 1,2 1INTI International University, 71800 Nilai, Malaysia 2Institute for Plasma Focus Studies, 32 Oakpark Drive, Chadstone, VIC 3148, Australia e-mails: sorheoh.saw@newinti.edu.my; leesing@optusnet.com.au

37. THANK YOU