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Kenton R. Coffman

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Kenton R. Coffman

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    1. Kenton R. Coffman Division Vice President, Maritz Global Technology Services

    2. AGENDA Introduction to Maritz Inc. Technology: IT’s All Business The Case for Content Management Content Management Software Gauss Integration

    3. MARITZ Inc. Worldwide leaders in performance incentives, awards fulfillment, business travel, and custom marketing research.

    4. About Maritz Inc. Privately held company, established 1894 Worldwide Headquarters in St. Louis, Missouri (Home of the RAMS!) 240 offices and locations worldwide 6000 employees Annual sales of $1.3 billion

    5. Maritz Performance Improvement Focus: Achieving measurable business results, by helping improve the performance of a client’s sales and distribution partners, employees, and customers. Services Include: Learning systems Loyalty marketing Fulfillment services

    7. Maritz Research Focus: Delivering More Than Measurement® with a worldwide network of full-service marketing research, data collection, and analysis services. Services Include: Custom marketing research Specialized automotive research

    9. Maritz Travel Focus: Being the best at delivering value to our clients on their global investment in travel and travel-related services. Services Include: Corporate travel management Business meetings and special events

    11. We Are E-xperienced! Developed and hosted 400+ client e-business sites Extensive IT knowledge in fulfillment and operations practices Certified web-based infrastructure

    12. 28th overall - “most innovative tech users” #1 in “Consulting and Business Services” category Web Marketing Assoc. “Standard of Excellence” #13 eWeek’s Fast Track 500 I-Merchant Magazine Silver Award in B-to-B Soft Goods Category St. Louis Business Award for “Most Informative Web Site” As I said previously, we have a long and successful history of implementing technology on our clients behalf… In fact we were just recognized by PC Week’s “Fast Track” as a top innovator in IT to meet the challenges of e-business.As I said previously, we have a long and successful history of implementing technology on our clients behalf… In fact we were just recognized by PC Week’s “Fast Track” as a top innovator in IT to meet the challenges of e-business.

    13. Maritz Performance Improvement Company

    14. Maritz Research Company

    15. Maritz Travel Company

    16. Video

    17. Technology: IT’s All Business Improved & Standardized Client Project Proposals Defines Project Scope Site Map Client Dependencies Architectural Detail User Environment Standards Site Performance Specifications

    23. Technology: IT’s All Business Improved Service Level Agreements Level of Service vs. Profit Understandable SLA vs. Legal Focused on Monitoring, Response and Escalation

    26. Technology: IT’s All Business Improved Project Change Management Improved Tracking Improved Notification Improved Margins

    29. The Case for CM 1996: 1 Internet and 1 intranet 2001: 19 Intranet sites 12 Corporate Internet site 400+ Client business/program sites

    30. The Case for CM Situation #1 – Corporate Need: Consolidate 12 corporate sites into single portal with 29 “views” Provide “shared” resources internationally Support “local control” of content under established design and brand rules

    31. The Case for CM Situation #1 – Continued: 18,000 web pages 10,000 downloads available

    32. The Case for CM Situation #2 – Client Services: 400+ Client web sites – live average 1 year Development timeframe less than 8 weeks Significant content changes 10 weeks post-deployment Creative and “code” isolated via XML/XSL, java Design and developers are co-located and perform tasks in parallel Content authored with multiple tools and handled multiple times

    33. Goals for CM Continue to improve client services, while decreasing cost Improve “speed to market” Improve collaboration and use of all resources – optimize! Assure consistent, standard delivery Expected cost savings… …translate to improved margins

    34. Goals for CM Compatible with infrastructure Compatible with internationalization Open platform Partnering 1 year ROI

    35. Client Services Environment Client project teams Internal and external “authors” Web Development & Creative Web Design groups Formal Web Quality Assurance group and environment Corporate-owned hosting center Intermedia Communications (ISP)

    36. Gauss/Workflow Integration Content Authors Maritz PM Clients FrontPage

    37. Gauss/Workflow Integration Content Authors Maritz PM Clients FrontPage

    38. Gauss/Workflow Integration Content Authors Maritz PM Clients FrontPage

    39. Another Use of Gauss… Development and delivery of client proposals… via the web Expect reduced cost and improved delivery Will reuse of content via Maritz developed “site copy servlet” Cost/labor to develop proposal becomes business cost… not IT cost!

    40. Standard Proposal Template

    41. Kenton R. Coffman Division Vice President, Maritz Global Technology Services

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