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Welcome to Kenton Community Focus Group

Welcome to Kenton Community Focus Group. Kenton Library Monday, 17 January 2005. Vision for Local CSCs. A citywide network of 6 Primary CSCs (1.5 mile radius – 91.3% population) High-quality, accessible building providing customers with a range of services and information “under one roof”

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Welcome to Kenton Community Focus Group

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  1. Welcome to KentonCommunity Focus Group Kenton Library Monday, 17 January 2005

  2. Vision for Local CSCs • A citywide network of 6 Primary CSCs (1.5 mile radius – 91.3% population) • High-quality, accessible building providing customers with a range of services and information “under one roof” • A seamless generic approach to the delivery of a wide range of Council services • Access to other public services provided by external agencies and voluntary organisations

  3. Primary CSCs: Civic Centre East End Outer West Kenton Gosforth West End Areas/Wards served: Citywide/Inner East Outer and Inner East Outer West North Central (Kenton, Blakelaw, Fawdon) Gosforth and North Newcastle Inner West Citywide CSC Locations

  4. What is LIFT? • Department of Health initiative from NHS Plan (2001) • New form of partnership between public & private sectors • Establishing local structures to deliver investment in community-based facilities for health and social care • Kenton is one of four “Phase 1” sites (Walker, Brunton Park, Shiremoor)

  5. LIFT Co • a local joint venture company between: • Local Primary Care Trusts and Local Authorities • A selected private sector partner (Robertson Capital Projects) • A national joint venture company (Partnerships for Health)

  6. The Kenton Centre • GP’s Practice • Health Centre • Customer Service Centre • Library • Your Homes Newcastle Housing Office • Social Services Office

  7. Health Services at Kenton • General Medical Services (GP Services) • Primary Care Trust Services • Other Health Providers

  8. Primary Care Trust (PCT) services • Community Nursing (Health Visiting & District Nursing) • School Health • Audio Visual Screening • Physiotherapy • Contraception & Sexual Health

  9. Other Health Services Newcastle, North Tyneside & Northumberland Mental Health Trust • Community Resource Team • Primary Care Mental Health Service

  10. Cash Payments Council Tax Housing Benefit Housing Repairs Parking Housing Information Envirocall Electoral Registration Corporate Complaints Leisure Services Public Health & Environmental Protection Social Services YHN Housing Office Library External Agencies Customer Service Centre

  11. Customer Service Centres • Provide a seamless and consistent approach to the delivery of a wide range of public services from an accessible welcoming environment • Generic customer service officers are equipped with the necessary skills and knowledge to respond to a wide range of enquiries • Aim to deal with requests for services at first point of contact • Provide communities with opportunities to access services and information electronically via the Internet, information kiosk and video conferencing

  12. Next Steps • Setting up Kenton Community Focus Group • Raising awareness about what a Customer Service Centre is • Involving local people with the development of the Centre • Keeping residents informed via newsletters and Area/Ward Committees

  13. Purpose of Community Focus Group • Provision and development of services/ information in the CSC & Library • Public areas/reception • Development and promotion of Self-Service Initiatives/IT • Information from Council, PCT, LIFT Co, builders and architects • 6 months evaluation process of CSC

  14. Who Does What? • LIFT Co • B3 Burgess (Architects) • Robertson Construction • Newcastle & North Tyneside Primary Care Trust (PCT) • Newcastle City Council • North Tyneside Council • GP’s Practice

  15. Update from LIFT Co Peter Standfield LIFT Co Chief Executive

  16. Promotion & Publicity • Community Focus Group • Draft of 1st Kenton Centre Newsletter • Posters/flyers • Adverts • Press • Local events & venues • Envirocall prompt, Street Wardens • Website • Citylife feature

  17. Issues raised by Focus Group representatives • Suggestions for future meetings • AOB & date of next meeting

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