Canterwood Homeowners Association

1. Canterwood Homeowners Association Annual Meeting December 7, 2010

2. Canterwood Homeowners Association • Agenda • Call to Order • Determination of Quorum • Approval of last year’s meeting minutes • Introductions • Candidate Introduction • Voting • President’s Remarks • Committee Reports • Finance • Security • Grounds • ACC • Election Results • Open Forum • Adjourn

3. Canterwood Homeowners Association • Introductions • Dennis Loewe, President • Jerry Lee, Vice President • Dave Shaw, Secretary • Bob Finch, Treasurer • Russell Tanner, Director & Developer Rep.

4. Canterwood Homeowners Association • Introduction of Candidates • Bob Finch • Peter Melnyk • Open the Floor for Nominations • Call for the vote

5. Canterwood Homeowners Association • President’s Report – Dennis Loewe • 2010 Year in Review • Completed new initiatives • Website • Video cameras • Integrated security system • Grounds Maintenance • Expanded main gate house • Cleaned 1/3 of our drains • Strong financial performance • Snow removal contract is in place

6. Canterwood Homeowners Association • Thanks To … • HOA Staff • Holly Miller • Grounds committee • Chris Sadoian - Chairman • Raciel Day • Kathy Hardman • Christine Wells • Finance committee • John Walsh- Chairman • Keith Galpin • John Watt • John Morrison • Bob Finch • Jerry Lee • Dennis Loewe • Gig Harbor Government & Community Relations • Doug Allan – Chairman • Russell Tanner • Dennis Loewe

7. Canterwood Homeowners Association • Security Committee • Don Kennedy - Chairman • Paul Rubin • Jim Rieck • Bruce Meyer • Dennis Loewe • Don Matheson • Harry Bedrosian • Bob Finch • Dave Shaw • And others • Scott Young

8. Canterwood Homeowners Association • Financial Report – Bob Finch • 2010 ASSOCIATION INCOME Projected BudgetClose • 711 members 819,072 817,000 • Other income 20,221 21,000 • Bad debt contingency -9,996 -10,000 • Reserves funds contribution -213,300 -213,300 • Total funds for operations 615,997 614,700

9. Canterwood Homeowners Association • 2010 OPERATING EXPENSES Projected BUDGETClose • Security 233,059 228,000 • Grounds 163,868 177,000 • Management 85,450 60,000 • Streets & Buildings 22,100 18,000 • Gates 13,000 19,000 • R V Lot 1,200 7,000 • Stables 4,000 2,500 • Totals 614,517 605,500 • Potential added funds for reserves 9,000

10. Canterwood Homeowners Association • Approved 2010 RESERVE EXPENDITURES • Expenditures • Streets repairs 18,313 • Vacuum 1/3 of street drains 10,864 • Replace furnace & A/C 7,937 • Rebuild main guard house 35,412 • Security Recording Cameras 65,861 • Rebuild Nuthatch Park Children’s area 8,081 • Total funds spent 146,468 • Projected funds balance at close 925,000

11. Canterwood Homeowners Association • The Good News • NO FEE INCREASE in 2011 • Were getting … MORE BANG FOR OUR BUCKS

12. Canterwood Homeowners Association • Security Update – Jerry Lee/Don Kennedy • Seven fulltime officers • Duties preformed include: • Home vacation checks • Stop sign enforcement and studies • Speed enforcement and studies with radar • Security at the school bus stops when children are waiting for the bus and when they return home • General patrol of the community • Jump start service for disabled vehicles • Alarm response to residents’ homes • Response to calls for medical assistance • Regular checks on the status of the elderly in Canterwood • Maintain security at the Main gate • Conduct inspections of Canterwood for HOA violations by contractors • Placement of flyers in the mail receptacles at all of the mail boxes • Direct traffic when necessary • Providing rides for residents to and from the Main gate

13. Canterwood Homeowners Association • Continued: • Frequent inspections of the RV lot • Frequent inspections of the Country club including the tennis courts and swimming area • Responding to all calls for service from the residents • Taking crime reports and conducting further investigations to assist local LE • Inspections of the HOA office as well as the stables and golf course maintenance building • Sanding of the roads when necessary • Securing packages for residents who are on vacation • Delivering packages and reports to the HOA Board • Inspecting predetermined locations throughout Canterwood on a regular basis • Maintaining a geographical map of where incidents occur in Canterwood enabling them to concentrate their patrol efforts where needed

14. Canterwood Homeowners Association • Comparison of All Incidents

15. Canterwood Homeowners Association • Vandalism

16. Canterwood Homeowners Association • Burglary

17. Canterwood Homeowners Association • Grand Theft

18. Canterwood Homeowners Association • Property Theft

19. Canterwood Homeowners Association • Auto Theft

20. Canterwood Homeowners Association • Mail Theft

21. Canterwood Homeowners Association • Petty Theft

22. CapSure, Inc. Visitor Management System – Jerry Lee Benefits: • Improve Security • Produce credentials for visitors • Screen and Validate visitors and contractors • Process vehicles with multiple passengers • Accelerate the speed of processing visitors • Improve Communications • Pre-Registration of Visitors • Notifications of Arrivals • Advanced Reporting • Logging and Tracking of all transactions • Quick look up of visitor details

23. Visitor Management Features • Flexible User Access • WEB Access for all users • Voice Mail Integration • Easy to Use Officer Interface • Touch Screen Interface • Driver’s License Scanner • Enhanced Security • Watch List • Pass and/or Badge Printing • Integrated Access Control • Single database to manage visitor and authorized user access • Real time activity monitoring • Real Time Reporting • Administrators • Officers

24. Overview:Five Ways to Log In & Use the System • Officer at the Gate • Visitor Processing • Officer WEB • Security Incidents • Searches & Reports • Resident • Pre-Register Visitors • Update Own Profile • Administration • Manage All Aspects of the Program from the Web • Organization or Vendor • Manage Clubhouse Employees • Builders, Contractors

25. Easy To Use Officer Interface:Driver’s License Scanner • DL Scanner makes it easy to gather information from visitors and contractors • Optical Character Recognition captures name, address, DL #, expiration date, and even picture • Far superior to Mag stripe reading, as OCR reads all 50 states and (optional) passports and other IDs • Transaction logging stores all of this information for historical needs

26. Enhanced Security: High Speed Vehicle Pass Printing • Passes printed on high speed thermal transfer printer • Will not fade! • Prints in 4-5 seconds • Passes Include: • Directions • Visitor Name • Host name • Expiration date • Optional bar code for egress tracking Actual size 4” X 10” Up to 5 X faster than laser and inkjet!

27. Canterwood Homeowners Association • Video Camera Surveillance – The need - • Gate runners and crashers • Vandalism • Sporadic theft • Home invasion • Deter potential of increased crime as area population increases A secure community is vital to our family safety and to maintain our property values

28. What Our System Does • Leverages technology to augment our security staff’s surveillance of community • Frees up staff for other less repetitive tasks • Captures sporadic incidents in a way that augments traditional emergency response and intelligence gathering • Potential full interoperability with local and area law enforcement assets • Leads to a safer and more secure community – Invisible Fence • Reduces cost of increased personnel to monitor and protect the community • Full audit trail – better risk management

29. Real Benefits • Notification of real time alarms • Capturing odd events at odd times • Behavioural triggers – minimise checking data • Many systems and functions integrated into one • “Swiss army knife” approach • Save power weight and space • Train for one system to deliver many functions • Resource & equipment sharing – true interoperability • Extensive forensics and audit trail - risk management • True cost of ownership – minimal on going costs • Flexibility for the future – expandable - reusable

30. Camera Locations • Main Gate 3 Cameras + Server • Peacock Gate 2 Cameras • RV Lot 1 or 2 Cameras • Baker Gate 2 Cameras • Resident Gate 2 Cameras Total Cost = $65,861

31. Canterwood Homeowners Association Garden & Grounds Committee – Chris Sadoian • 2010 Projects • HOA office….. Re-landscaped front bedding area, added bench and address sign. • Painted front door and installed awning. Added two new planters at front door entrance. Walking path and steps constructed behind office building for better access to tennis courts and playground area. New landscaping included in design. Children’s playground drainage improvements and new playground bark installed.

32. Canterwood Homeowners Association • Drainage improvements were made to the grassy area leading to the Nuthatch putting green. • The island at Nuthatch and Canterwood Dr. was enhanced by removing over grown plant material. Trees limbed, up-lighting and boulders added. • The corner at Baker Way and Old Stump was newly landscaped with trees, shrubs and rockery. • Split rail fencing was added along 53rd. and Foxglove. • The round-a-bout on 47th. St. was re-landscaped adding new plant material and trees. • New landscaping was added to the beds at the newly remodeled main gate guard house.

33. NEW CANTERWOOD WEBSITEDave Shaw New Image and Access www.canterwood.org

34. Why New Website • Old Website poor image of community • Difficult to access and navigate • Could not upgrade with revised data

35. Home Page

36. Sample Banner Ad

37. Domestic Animal Rules

38. News Letters

39. Canterwood Services

40. Canterwood Homeowners Association Architectural Control Committee – George Milliken • Due to the economy and the downturn in new construction and re-modeling we have been asked mainly to assist with landscaping issues and some boundary and neighbor disputes. • We have added two new members to our active committee: • Mort Altman • John Morrison, known to many of you as our original developer. • We continue to remind residents with issues for the ACC, to PUT YOUR REQUESTS IN WRITING to Holly our resident manager. Phone messages can be used to alert the office to up-coming needs, but ALL must be followed up with formal , written requests. • In early November Holly and Board member Mort Altman made a 2 day drive-by inspection of all Canterwood properties to determine any needs for improvement/corrections of landscaping problems.

41. Canterwood Homeowners Association • Results of the Vote

42. Canterwood Homeowners Association • Emphasis for 2011 • Assess roads and paving needs • Review Reserve Funding • Continue to monitor & control costs

43. Canterwood Homeowners Association • New Business • Open Discussion • Call for Adjournment