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Welcome! The webinar will begin at 3:00 Eastern/12:00 Pacific

Welcome! The webinar will begin at 3:00 Eastern/12:00 Pacific. Audio Tips. Today’s audio is streaming to your computer’s speakers or headphones. Too loud or soft? Adjust volume level in the Audio broadcast box:

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Welcome! The webinar will begin at 3:00 Eastern/12:00 Pacific

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  1. Welcome!The webinar will begin at 3:00 Eastern/12:00 Pacific

  2. Audio Tips Today’s audio is streaming to your computer’s speakers or headphones. Too loud or soft? Adjust volume level in the Audio broadcast box: Lost all sound? Hear an echo? Select Leave Audio Broadcast or click X to close box(es). Then rejoin.

  3. Need Help? Please post technical support questions into the Q&A Panel. Step 1: Type problem in the dialog box. Step 2: Click Send.

  4. Chat Etiquette Use Chat to talk with attendees and presenters about the topic. Do not post technical questions to Chat. And if you’re tweeting, use this hashtag: #erate

  5. Customize your experience Panels can be minimized or expanded Hover over edge of panels to drag and resize

  6. Telephone Access If you not able to listen via your computer, you may join by phone. Step 1: Click on Request under the participants list. Step 2: Call the toll-free number provided. Step 3: Enter “#” following Access Code and Attendee ID.

  7. Remember to post to Q&A panel if you need technical assistance. Other Technical problems? Contact WebEx support Event Number: 717 238 511 Phone: 1-866-229-3239

  8. Today’s Producers Sharon Streams WebJunction Content Manager Kendra Morgan WebJunction Program Manager

  9. Online Patron Training: A Project Overview March 23rd, 2011 Kendra Morgan, WebJunctionJon Worona, San Francisco Public LibraryBrian Bannon, San Francisco Public Library

  10. In the library… Anywhere, anytime

  11. Project Scope

  12. Research Current Trends

  13. National Survey Findings 1. 2. 3. 4. 5.

  14. National Survey Recommendations 1. 2. 3. 4. 5.

  15. E-learning • Partnership with WJ • The approach we took “…We need to bring learning to people instead of people to learning..." Elliott Masie

  16. Job and Career focus – unemployment 12% • Unemployed; Employed; Career Changers • Just Started; Mid-Search • Prepare for Application and Interview PROJECT OUTCOMES

  17. Templates • Consistent learning expectations • Workflow PROJECT OUTCOMES

  18. Script • Outline • Content • Timing PROJECT OUTCOMES

  19. Production • Talent • Media Support • Web Support • Time PROJECT OUTCOMES

  20. Deliverables • WebJunction: Needs Assessment (45% chose employment help) • sfpl.org/jobsites • Chinese (Cantonese) & Spanish PROJECT OUTCOMES

  21. Next Steps • Expanding Online Learning for Public and Staff • Partnerships

  22. What’s Next?

  23. Webinar, March 29th – Developing Online Tutorials

  24. Stay Involved On WebJunction webjunction.org/patron-training Crossroads (monthly newsletter) webjunction.org/crossroads Events webjunction.org/events/webinars

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