Managing Change and Innovation

1. Chapter 17 Managing Change and Innovation

2. Managing Change • Change is Inevitable! • Organizations -- and Managers -- failing to plan for, anticipate, and adapt to change are unlikely to survive in the long-run.

3. Global OB (p. 515) What are some of the lessons from the Swedish ship “Vasa” applicable to developing and launching new products?

4. Change Management Approaches: 1.Managing change throughPower • Implies the use ofCoercion

5. Change Management Approaches: 2.Managing change through Reason • Based on Disseminating Information prior to the intended change

6. Change Management Approaches: 3.Managing change through Re-Education • Recognizes that neither power nor reason can bring about the desired change

7. Learning Principles: Change Management 1.Unfreezing old learning 2. Instill new learning 3. Refreezing learned behaviors

8. Change Agents: Forms of Intervention External Change Agents Internal Change Agents External-Internal Change Agents

9. Resistance to Change • The prospect of change can bring about fear, anxiety, and resistance. • The more significantthe change, the more intense the fear, anxiety, andresistance.

10. Individual Change Resistance What are some of the key reasons for individual employees resisting change?

11. Organizational Encounter(p. 523) Is there a connection between Participation and Change Success? Why?

12. Overcoming Resistance to Change • Individuals and organizations must have a Reason to Change. • The more Involvement of people at All Levels in the change planning, implementation, and monitoring, the greater the likelihood of success.

13. Overcoming Resistance to Change • Ongoing Communication! • Identify and guide Championsor Supporters of change • Create a Learning Organization -- that has the capacity, resilience, and flexibility to change.

14. Change and Development Methods • Structural Approaches • Management by Objectives (MBO) • Reengineering

15. Change and Development Methods • Task and Technological Approaches • Task Focus: Job Design changes • Technological Approaches: changes in Workflow

16. Change and Development Methods • People Approaches • Team Building • Ethics Training • Mentorship Programs • Introspection Development

17. You Be the Judge (p. 532) Resistance to Change? Should you immediately call in Jason and ask him what’s going on?

18. Organizational Encounter (p. 533) IBM Practices what it Preaches: Examples of how IBM addresses Global Diversity?

19. Organizational Encounter (p. 534) Seagate’s Morale-Athon: • Explain this team-building program. • What are the benefits?

20. Change and Development Methods • Multifaceted Approaches • Total Quality Management (TQM) • Appreciative Inquiry

21. Impediments to Change Leadership Climate Formal Organization Organizational Climate

22. How Effective Are Change Interventions? The Critical Testof change intervention is whether it improvesorganizationalEffectiveness.

23. How Effective Are Change Interventions? Research concludes that Multi-Method Approaches are moreSuccessful than a single-method approach to change.

24. Management Pointer (p. 541) What are some Key Points in successfully Managing Change?

26. Case 17.1 (pp. 546-547)Nucor Corporation 1. How would you describe the culture of Nucor? 2. Why is Nucor’s type of executive pay practice not found in many other companies?

27. Case 17.1 (pp. 546-547)Nucor Corporation 3. Will Internal or External forces bring about the needed innovations at Nucor? Explain.