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Patient Participation Group 2012

Patient Participation Group 2012. Great Harwood Medical Group Dr RP Grayson, Dr AK Tyagi , Dr L Radice, Dr J Ireland. Sarah Lord Practice Manager. W elcome to Session 2. Second of 4-6 proposed PPG sessions 2012 2 weeks ago- introductory meeting Minutes sent out to you.

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Patient Participation Group 2012

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  1. Patient Participation Group 2012 Great Harwood Medical Group Dr RP Grayson, Dr AK Tyagi, Dr L Radice, Dr J Ireland. Sarah Lord Practice Manager.

  2. Welcome to Session 2 • Second of 4-6 proposed PPG sessions 2012 • 2 weeks ago- introductory meeting • Minutes sent out to you. • Establishing your priorities for shaping GHMG

  3. AGENDA • Establishing priorities • Your Feedback from the first meeting • Your ideas for our patient survey questionnaire • Q&A • Arrangements for the next meeting.

  4. Establishing priorities • This group is the voice of all our patients • Initial discussion areas submitted so far; • Appointments • Financial questions • GH Health Centre services • Time of PPG meetings

  5. Priority 1) ACCESS 20,000 appts since December 2011 Same day appointments, urgent problems 4327 Pre-booked routine appointments 15900 Home visits 1000+Minor Operations/ joint Inj/fam planning 500+

  6. GHMG Where are we now? • Priority on ‘pre-booked’ appts • 2 to 4 week pre booking limit • Guaranteed same day 5 minute urgent appointments • Over 800 appointments not attended in 2012! • > One whole month of GP time

  7. Options for changing Access Some Doctors hard to get appointments with Do you want more same day appts? Call@ 8am? Sit and wait? Telephone Consultations? Any doctor for urgent problems MUCH quicker. Walk in centre at Accrington-any use?

  8. PPG survey 2012-13 • Planning a questionnaire to record your views • To be submitted to the CCG with an action plan

  9. Questions?

  10. The next session • Early Evening session?

  11. Jot down your thoughts for agenda items for the next meeting. • Email to sarah.lord@nhs.net • Or hand in in writing at reception • All information will be completely anonymous • Opportunity for free questions in every session.

  12. Thank You  GHMG

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