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Patient Participation Group PRACTICE REPORT

Wembley Park Drive Medical Centre. Patient Participation Group PRACTICE REPORT. Mission Statement PPG. HELP US TO HELP YOU Working Together can make a difference. Recruitment of the PPG Development Structure. Recruitment Posters Development Structure. Leaflets @ reception

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Patient Participation Group PRACTICE REPORT

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  1. Wembley Park Drive Medical Centre Patient Participation Group PRACTICE REPORT Wembley Park Drive Medical Centre

  2. Mission Statement PPG HELP US TO HELP YOU Working Together can make a difference Wembley Park Drive Medical Centre

  3. Recruitment of the PPGDevelopment Structure Wembley Park Drive Medical Centre

  4. Recruitment PostersDevelopment Structure • Leaflets @ reception • Posters around the building • Website notice Wembley Park Drive Medical Centre

  5. Practice PopulationAge & Sex Practice Profile Wembley Park Drive Medical Centre

  6. Practice Ethnicity DataPractice Profile Wembley Park Drive Medical Centre

  7. Main Language SpokenPractice Profile Wembley Park Drive Medical Centre

  8. PRG Profile Our PRG consists of 12 members With the following Demographics • Age: 36 – 81 • Male: 5 • Female: 7 • Ethnicity: Mixed • Disability: 1 • Working Patterns: Employed/Self employed/Retired Wembley Park Drive Medical Centre

  9. June 13th 2011 @ 1:00pm Dr’s/Nurses/Reception Staff/HCA’s Encourage patients to join those that are from Different Ethnicity & disabilities we have Drs & Staff Specking the various languages Languages Spoken at the practice Gujarati Hindi French Urdu Pashto Marathi Pilipino Arabic Kudchi Somali Swahili Team Meeting Development StructureTargeting The Practice Population Wembley Park Drive Medical Centre

  10. PPG 1st Meeting • Welcomed the Group • Group Introductions • Purpose of the group • Patient Survey Suggestions 2011 • Diabetic Health Promotion Afternoon Wembley Park Drive Medical Centre

  11. Feedback to the PPG • PPG members were sent out via email & Post a copy of the Patient Survey for there input. • PPG Members were also invited to attend the Diabetic Health Promotion Afternoon • Minutes of the 1st meeting sent to all PPG members • Diabetic Event summary was sent to the PPG members • Event summary was also put on notice board for all other patients Wembley Park Drive Medical Centre

  12. Practice MeetingPatient Survey September 19th @ 1:00pm The method on which all clinicians and non clinicians will use to distribute the patient survey to maximise that we get a variety of patients from our diverse population we will look at • Gender • Ethnicity • Age • Disability • Language We will also put up posters around the practice to encourage patients to complete questionnaires. Over the next 2 months the team will give out at random selection of patients so that we cover the above sectors to able for us to get a fairer a result. Wembley Park Drive Medical Centre

  13. Patient Survey 2011 • 300 Patient Surveys were distributed over the months of : • October 2011 • November 2011 We have informed to all PPG members that the survey’s are now being handed out over the next 2 months Wembley Park Drive Medical Centre

  14. Patient Survey • 30th November 2011 • Survey have been sent back for analysis • Results came back on 15/12/2012 Wembley Park Drive Medical Centre

  15. Patient Survey Results Wembley Park Drive Medical Centre

  16. Survey Results Analysed Wembley Park Drive Medical Centre

  17. Results Are Back • 9/1/12 Discussed Results with the Drs • 9/1/12 emailed Patient Group informing them that results have arrived and will send a copy by the end of the week 13/1/12 • 12/1/12Practice team informed and congratulated on there hard work at the practice during New Years Dinner Wembley Park Drive Medical Centre

  18. Practice Meeting Practice Meeting January 9th 2012 @ 2:00pm Present: Dr Ross,Dr Hakim,Dr Godmabe,Arti, Dr Merali,Dr Tariq ☺ Congratulated all Drs on the results of the patient Survey Future Projects 2012 • ☺Having a New Reception created at No.19 so that we can address confidentiality issues & Staff Safety Wembley Park Drive Medical Centre

  19. Informing Patients Wembley Park Drive Medical Centre

  20. Results of patient survey20/1/2012 Patients we informed via: • Patient Group Notice Board • Practice Website • News letter Wembley Park Drive Medical Centre

  21. PPG Meeting 15/2/12 • Patient Participation Group Meeting Minutes • Date and Time: Wednesday 15th February 2012 • @ 2:00pm – 3:00pm • 21 Wembley Park Drive • Present:Apologies: • Dr.Salima Tariq GP Arti Patel Practice Manager • Nimisha Shah Receptionist SM Patient Rep • Dr Hijab Batool GP GT Patient Rep • Nhipa Rawal Administrator • EK Patient Rep • GL Patient Rep • AM Patient Rep • MM Patient Rep • RM Patient Rep • The PPG wanted to congratulate the practice on our excellent survey results. As there were no issues or concerns raised in the results, the PPG decided on various changes that the practice could instigate to support patients & staff @ Wembley Park Drive Medical Centre Wembley Park Drive Medical Centre

  22. ACTION PLAN 2012Recommendations made by the PPG Health Event • Mrs H was a Food technician so would like to maybe be a speaker in the summer when kids on holiday re nutritional food. • Email all members of the group for ideas re topics we can use as topics for our awareness day. • Invite patients on a cost awareness day & have some speakers i.e. Diabetic (strip costs ect). Busy Reception • 2 people at the desk & not 1. • Prescription collection time maybe in our quieter time 1-3pm. • What about allocated desks with big signs above each desk saying which desk doing what. • 2 Boxes 1 for Drop off specimens & another for drop in script request at main reception with big headings. • Get another label printer for front desk so hand out labels bags & specimen bottles. • Set a day for registration morning & evening to a) slow the intake & b) reduce the chaos at desk. Wembley Park Drive Medical Centre

  23. Practice Meeting (Actions Agreed By The Practice) ACTION PLAN Monday 19th March 2012 @ 2:00pm Present: Dr Ross,Dr Hakim,Dr Godmabe, Dr Merali,Dr Tariq, Arti,Savita,Dr Hijab,Medical Students Agreed Action Plan from PPG Recommendations Please look at attached document The practice ahs agreed to take a look at all areas that the PRG have Suggested and will try our level best to meet the Actions Wembley Park Drive Medical Centre

  24. Informing the Patients of suggestions made by the PPG • PPG Notice Board • News Letter • Practice Website www.wembleyparkdrive.co.uk Wembley Park Drive Medical Centre

  25. Patient Information for changes • Upgrading reception station @ No.19 Wembley Pak Drive to improve confidentiality. At present we only have a desk unit. • health awareness afternoon on nutrition with parents with young children • Effective Signage @ reception to direct patients to the correct receptionist • Specimen drop of boxes • Extra receptionist to help on the front desk to reduce ques Planning A Brighter Future Objectives Agreed by the practice & PPG for 2012 Wembley Park Drive Medical Centre

  26. Information Uploaded on the Website • All information on the new changes that will occur at the practice have now been posted on are practice website on the • 30/3/12 • Link www.wembleyparkdrive.co.uk Wembley Park Drive Medical Centre

  27. Final PPG Report FEB 2013 FINAL PATIENT PARTICIPATION REPORT Wembley Park Drive Medical Centre

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