College Lane Surgery Patient Participation Group

1. College Lane SurgeryPatient Participation Group 24th November 2016 Dr Lisa Yellop Mrs Kirsty Farrar

2. Practice Update Staff Update: Ruth Conway – Medical Receptionist – November 2016 Sara Thackray – Practice Education Administrator Dr RakaanAmerAl-Humeidl - FY.2 – December 2016 Dr Rebecca Khan - Registrar – January 2017 Dr Kathryn Davies - Registrar – February 2017 Dr Carly Hire - Registrar – February 2017 Farewell to: Dr Thomas Bidmead – FY.2 – December 2016 Dr AineHannity – Registrar – February 2017 Dr Muhammad Harris – Registrar – February 2017

3. Practice Update On Line Services: - Target 25% Prescriptions, Appointments and Summary Care Record 1491/9330 – 15.6% Register at Reception with Identification Electronic Prescriptions: Order and collect from a nominated Pharmacy, you choose. Repeat Dispensing: Patients who are stable on routine medication can be included in this scheme for multiple prescriptions to available direct from their chemist. Ask the nurse or doctor at your next review.

4. Repeat Prescription Requests January 2017: The practice will no longer accept orders over the telephone unless exceptional circumstances are approved. Online – Computer or Mobile Phone App Reception drop off Post We encourage all patients to register for on line access.

5. Services Update • 2016 Flu Campaign: Vaccinated: 2068 Community Clinics held at Townend Avenue (8) and St Clements Court (6) 14 Attended – Propose not held in 2017 • Extended hours ending 31.03.2017 Tuesday early morning and Saturday mornings. The CCG are withdrawing this contract and are looking to develop the urgent care and extended hours centrally. • Sensory Impairment Training Sensory impairment champions, selected staff will complete training to enable us to be “sensory impairment friendly” .

6. Care Navigation Ringing your GP practice for an appointment to see the GP can sometimes seem a ‘lottery’. Care navigators will guide patients to health care options. Trained frontline staff will ask what the problem is.  This isn’t to be nosy but it’s so they can help you get to the right health professional for your needs. They have a multitude of information and knowledge about services outside of the GP practice that can help too if you need that. Receptionists are receiving training to enhance their ability to connect patients directly with the most appropriate source of help.

7. Care Navigation Let’s see how it’s been working in Wakefield

8. National Cancer Audit The National Cancer Diagnosis Audit (NCDA) will provide new insights that will inform service improvements that in turn help to diagnose cancers earlier and improve cancer outcomes. Dr Roche will be leading our audit of 55 patient cases and access their patients' records and input their data onto the audit portal.

9. MacMillan Coffee Morning 28.09.2016 Raised …….. £501

10. PPG Help Results of the Patient Survey – Action plan Meeting dates for 2017 – Quarterly? Newsletter – A5 double sided – Quarterly? Activities – Open day – guest speakers – workshops –charity fundraising? If you wish to contact the Patient Participation Group here is their e-mail address: secretary.ackworthppg@outlook.com