College Lane Surgery Patient Participation Group Meeting

1. College Lane SurgeryPatient Participation GroupMeeting 14th April 2016 Dr Jordache Myerscough

2. Practice Update Staff Update: Dr Ed Platford – GP Partner – April 2016 Dr Joseph Firmin – Foundation Year 2 – April 2016 Mrs Amanda Stanley – Practice Nurse – April 2016 Mrs Andrea Robinson – Practice Nurse – June 2016 Mrs Stacey Wilson – Apprentice HCA – March 2016 Miss Holly Walker – Medical Receptionist – March 2016

3. Practice Update Student Placements: 1st, 2nd and 4th Year Medical Students Physicians Associate Nursing Students On Line Services: Prescriptions, Appointments and Summary Care Record 1247/9187 – 13.5% Register at Reception with Identification Electronic Prescriptions: Order and collect from a nominated Pharmacy, you choose.

4. Charity Walk JUSTGIVING.COM/COLLEGELANESURGERY The Practice team are completing The Yorkshire Three Peaks – 11th June 2016 in aid of MacMillan Nurses and Wakefield Downs Syndrome The Yorkshire Three Peaks Challenge includes: Pen-y-Ghent (691 metres) Whernside (728 metres) Ingleborough (723 metres) £1000

5. CQC

6. JE What do we stand for? As an integral part of the community, College Lane Surgery Primary Health Care Team aims to excel in providing a service that improves the health, well-being and lives of our Practice population. This will be achieved by a balanced and well-motivated team of health professionals and practice staff working in partnership with our patients. We aim to support, develop and challenge all our staff and maintain our long running commitment to high clinical standards and training of doctors, nurses and other healthcare professionals.

7. KN Five Key Questions Are we safe? – AUDIT and SEAs Are we effective? - QoF Are we caring? – Pt surveys Are we responsive to people’s needs? - PPG Are we well-led?

8. JE What are we proud of? “Excellence in clinical practice and patient care” Active member of network 2 – Chair Dr Eastwood 100% QoF Achievement Clinical GovernanceGroup 10 out of 10 on Prescribing indicators

9. JM ASPIRE Feedback Summary

10. KN Teaching and Training • GP Training Practice status – proud and long tradition – Since 1993 • GP Registrars – 50+ • 2 Experienced GP trainers and recently retired trainer • Dr Needham – Honorary Senior Lecturer at Leeds Medical School • 2 GPs currently completing the PGC of PME at Leeds University • Retention of trainees as permanent staff • Foundation Doctors • Physician Associates in training • Medical Students – 1st, 2nd, 4th Years • Student Nurses & Apprentice HCAs • Hub for Wakefield Advanced Training Practice project (HEE) • Nurse Lesley Carlisle awardedPractice Educator and Mentor of the Year Award2014 by Leeds Metropolitan University after being nominated by one of her students.

11. JE Confidence and trust in the GP Did you have confidence and trust in the GP you saw or spoke to? Practices CCG Area Team National Average Percentage of patients saying they have trust and confidence in their GP Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base] %Yes = %Yes, definitely + %Yes, to some extent

12. KN Success in getting an appointment The last time you wanted to see or speak to a GP or nurse, were you able to get an appointment to see or speak to someone? Practices CCG Area Team National Average Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base] %Yes = %Yes + %Yes, but I had to call back closer to or on the day

13. KN Convenience of appointments How convenient was the appointment you were able to get? Practices CCG Area Team National Average Percentage of patients saying their appointment was ‘convenient’ Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those who got an appointment: Practice bases range from [insert smallest Practice base] to [insert largest Practice base] %Convenient = %Very convenient+ %Fairly convenient

14. KN Ease of getting through to GP surgery on Generally, how easy is it to get through to someone at your GP surgery on the phone? Practices CCG Area Team National Average Percentage of patients saying it is ‘easy’ to get through to someone on the phone Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire : Practice bases range from [insert smallest Practice base] to [insert largest Practice base] %Easy = %Very easy + %Fairly easy

15. KN Access to appointments • How have we acted on the patient survey? • Encouraged online access • Increased the number of online and telephone appointments available (PM telephone slots) • Electronic Prescribing – freed up reception • Increased number of phone lines

16. JM Older People Dementia DES 2015/16   The practice focused a range of activities and improvements for staff and in conjunction with our patient group to train and raise awareness.

17. JM DEMENTIA SCREENING What happened? How many identified with cognitive impairment? Also 8 patients opportunistic, “not at risk” patients with 6-CIT >=8

18. JM Further Outcomes Dementia Friendly Training: 85+% of staff completed training. Dementia Action Alliance: April 2015, Membership. (EW) The Kings Fund Assessment: “Is your health centre dementia friendly?”. Completed the Assessment Tool with volunteers from our PPG and a new member of staff actioning a number of changes to the building and entrance. Alzheimer’s Society Wakefield. Action Plan agreed and implemented.

19. JM Further Outcomes • Dementia Innovation Fund. Successful bid for internal and external facilities to improve the experience for our patients, families and the community. • Dementia Awareness Event: Open Day 22nd September 2015 • PPG led with partners from Age UK, Carers Wakefield, Dementia Friends Trainer, Dementia Action Alliance, Health Trainer, Practice Nurse, GP and practice staff.

20. If you wish to contact the Patient Participation Group here is their e-mail address: secretary.ackworthppg@outlook.com