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Enterprise GIS Challenges - Implementer's view Shyam Devireddy

Enterprise GIS Challenges - Implementer's view Shyam Devireddy Avineon India. Agenda. Introduction Critical Business Decisions Technical Challenges Data Application Complexity Integrated Solution Workflow (Process) based solutions

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Enterprise GIS Challenges - Implementer's view Shyam Devireddy

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  1. Enterprise GIS Challenges - Implementer's view Shyam Devireddy Avineon India

  2. Agenda • Introduction • Critical Business Decisions • Technical Challenges • Data • Application Complexity • Integrated Solution • Workflow (Process) based solutions • Institutional Challenges • Governance • Expectations Management • Users • Training • Conclusion • Q & A

  3. Introduction - Enterprise GIS Implementation Stakeholder Commitment Participation & Collaboration Strategic Plan Enterprise GIS Implementation Technology Architecture & Integration Data Management Resources & Training

  4. Critical Business Decisions • Implementation • Implementation approach/Strategy • Implementation partner • Data • Conversion of all paper records & posting AS-BUILT edits • Ownership – Distributed Maintenance • System of Record • Software Selection • Best of the Breed • Integrated Solutions • Configuration Vs. Customization • Process & Systems Integration Methodology • Work Flow Based Automation • BPM Based Automation • Corporate IT Strategy Vs. GIS Strategy Actionable Strategy : Quick Wins, Mid term goals, Long term goals

  5. Technical Challenges Integrated Solution Process Data Application Engineering Requirements (Detail .. Detail .. Detail) Data Model (Big Picture…..) Operations Requirements ………Implementation of the Enterprise data model requires a “collaborative” approach……… Data Modeling Availability Accuracy Currency Standards

  6. Technical Challenges Integrated Solution Process Data Application COTS scalable architecture >>>> User focused ‘what is required’ • Variety of vendor components • Generic software • Domain specific software • Terminal Server Technology • Database Server, Application Server, Web Server • Multi-user Access definitions • Communication lines – LAN/WAN/Internet • Response time • Scaling up vs. Scaling down • Is it user focused?

  7. Technical Challenges Integrated Solution Process Data Application Asset Management Trouble Management Engineering Design Facilities Management Automated Mapping Building a support team with cross functional skills is vital. Better even – the support plan be integrated in to the implementation plan. • Variety of vendor technologies • Generic & Domain specific technologies • Desktops, Application, Database, Web, Map, Terminal Servers etc. • Cross functional • Integration points • Multiple owners / stakeholders • Support • Vendor / Product Specific

  8. Technical Challenges Collaboration Framework BPMS - Integrated End – To – End Business Process PLAN DESIGN RECORD CONSTRUCT AS-BUILT Integrated Solution Process Data Application • Design process models covering end-to-end business processes • Tasks • Decisions • Roles & Responsibilities • Approvals • Performance Expectations • Escalations • Exceptions • Integration Points • Use BPM (Business Process Management) approach • Work flow centric end user applications

  9. Institutional Challenges Users Training Governance Expectations …..Taking a comprehensive approach is important for success….. Departmental to Organizational Key stakeholders > > > Business Heads / CIO’s GIS Software Products & Support in a maturing phase Best practices, where are they? Leaders, champions and managers from stakeholder and user community Culture of collaboration and shared vision is the key

  10. Institutional Challenges Users Training Governance Expectations Often the complexity and time frame is underestimated Unrealistic expectations Change Management Roll out strategy Be sensitive in phasing out legacy systems Accommodate expectations in vision statement Have key stakeholders and user representatives visit sites with similar implementations

  11. Institutional Challenges Users Training Governance Expectations Trainers End Users Champion Users Power Users Administrators Is the user community part of implementation team? User community representation in overall management Acceptance – Get users committed Training Various roles

  12. Institutional Challenges Users Training Governance Expectations Source: User productivity survey from Oracle UPK presentation by Colleen McKenna-Pimentel Spread the knowledge of change Knowledge is essential across the board Prepare the user community to gain the skills and accept the change Allocate resources and budget Tailor the courses to address specific user needs

  13. Conclusion Success is a derivative of getting all the parts working together – the vision and goals, management and planning, addressing organizational challenges, data and technology. Documenting best practices and publishing case studies will provide information about challenges and mitigation strategies upfront. The solutions offered need to be “just right” and work flow based.

  14. Q & A

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