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A bacus F unctionality f or T ourism S tudents Customer Support & Training Department 2013

A bacus F unctionality f or T ourism S tudents Customer Support & Training Department 2013. Training House Rules. Attendance is a must! Please come to class on time. ABACUS TEST MODE. Instructions on your table. DO NOT use live mode.

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A bacus F unctionality f or T ourism S tudents Customer Support & Training Department 2013

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  1. Abacus Functionality for Tourism Students Customer Support & Training Department 2013

  2. Training House Rules • Attendance is a must! • Please come to class on time. • ABACUS TEST MODE.Instructions on your table. DO NOT use live mode. • HANDS-ON! There will be time limit on exercises & exam. • CELLULAR PHONES. Silent mode please. • TELEPHONE CALLS. Please limit to 3 minutes. • COMPUTER EXPERTS! Please do not change the settings. • NON-SMOKING! Please have it outside the building. • SNACKS & DRINKS. You may have them at the pantry.

  3. Objectives • Participants will be able to understand the basic workflow of a Passenger Name Record (PNR) • To build participant’s confidence in terms of: • Creating a basic PNR • PNR modification • Adding miscellaneous information to client’s bookings • To have proper knowledge about pricing a PNR and issue Electronic Ticket

  4. OUR TOPICS • Introduction to Abacus and its products • Travel terminology • Getting to know Abacus WorkSpace • Sign In & Sign Out • Encode & Decode (city name, airline and aircraft) • Introduction to 5 Mandatory Fields • Check Air or flight availability • Create & modify basic itinerary

  5. OUR TOPICS • Continuation on 5 Mandatory Fields • Review: Itinerary Field Creation • Name Field • Option, Phone and Receive From Fields • End Transaction • PNR Retrieval • System reminders

  6. OUR TOPICS • General Facts field: • Other Supplementary Information (OSI) • Special Service Request (SSR) • Frequent Flyer Program • Perform advance seat request (Pre-Reserved Seat) • Input itinerary remarks • Printer Designation & Itinerary Preview • Virtually There

  7. OUR TOPICS • Review: Itinerary creation and modification • PNR Pricing • Electronic Ticket Issuance

  8. Next topic - Introduction to Abacus

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