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Communication

Communication. Why is effective communication between partners and family members important?. Why is it important to remember that communication is two-sided?. Causes or Barriers that lead to: Ineffective Communication. Not listening Allowing interruptions Not hearing message clearly

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Communication

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  1. Communication

  2. Why is effective communication between partners and family members important? Why is it important to remember that communication is two-sided?

  3. Causes or Barriers that lead to: Ineffective Communication • Not listening • Allowing interruptions • Not hearing message clearly • Preconceived notions (ideas) • Clichés or automatic responses • Sending mixed messages • Having a closed mind • Having low self-esteem • Using specific and limited vocabulary • Assuming knowledge • Being prejudiced • Allowing emotions to affect communication • Falling back on teachings from childhood • Noise

  4. Purposes of Communication • Socialize • Build and strengthen relationships • Exchange information or knowledge • Persuade or motivate • Resolve problems • Share feelings

  5. Methods of Communication • Personal Contact • Telephone (Land line) • Cell Phone • E-mail • Fax • Video Messaging/Conferencing • Texting • Instant Messaging • Voice Mail • Written letter

  6. Factors Affecting Communication • Culture/Customs • Gender Roles • Gestures/Body Language • Protocol (code of conduct) • Tone/Pitch of Voice • Gender • Physical/Physiological Condition (of person) • Group Membership • Language • Nationality • Religion • Social Circumstances (Formal/Informal)

  7. Verbal Communication • Listening – tone of voice • Reading – checking work • Speaking – tone of voice • Writing – may be misunderstood; allows for reflection

  8. Non-Verbal Communication • Body language - gestures, nodding, handshake, eye contact • Personal space – may be too close for comfort • Silence – mainly means agreement but can mean disagreement

  9. Five Levels of Communication 1. Sharing Emotions = Peak Communication 2. Telling Feelings 3. Giving Opinions 4. Reporting Information 5. Casual Conversation

  10. Beware… • Angry or defensive listeners may read an unintended meaning into what is being said • “Close-minded” listeners may only hear what they want to hear and misinterpret the message

  11. I-Messages • Reflect on what the speaker feels or thinks • Give facts about the speaker • Give the speaker responsibility and control over what he/she is communicating • Use during confrontational topics to create positive responses • States how the speaker reacts to the actions of others • Are non-threatening • Requires practice in using them successfully

  12. We-Messages • Improve communication • Are non-threatening • Generate positive responses • Define a problem of mutual concern to all involved and give equal responsibility

  13. You-Messages • Blame, judge, or accuse another person of an action • Easy to use when you are mad or hurt • Give challenging or even threatening messages • Usually close communication channels

  14. Active Listening • Listening with a purpose • Show speaker your attention! (Nod, smile) • Don’t dominate conversation • Maintain eye contact • Encourage further communication • Show interest and respect • Stay focused on conversation topic • Provide feedback (Ask questions) • Don’t finish speaker’s sentence • Plan your response after the speaker’s remarks

  15. Passive Listening • Don’t listen • Offer NO feedback • Give impression you are uninterested • Discourage further communication • Show that you are more interested in your own thoughts

  16. Feedback Purposes • Clarify • Encourage speaker to continue • Evaluate or judge a person’s comment • Paraphrase what the other person has said • Gain more info.

  17. Improve Communication • Use I/We messages • Choose good time to communicate • Build trust • Use understandable language • Be attentive • Be interested • Be patient • Focus on message • Be aware of multiple meanings • Pay attention to tone • Be aware of body language • Be empathetic (put yourself in other’s shoes) • Accept that people have different opinions and/or ideas • Give feedback • Use repetition • Understand people communicate differently • Know when to drop it

  18. Communicating with Children • Get at child’s eye level • Use words they can understand • Keep it simple • Eliminate distracters • Listen • Respect their feelings

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