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Working Together for Low-Income Households

Working Together for Low-Income Households. Jackie Berger NEUAC Conference June 3, 2019. Overview. 2. Energy Affordability Determinants. 3. Energy Burden. Energy Burden: Measure of energy affordability Does not factor in variability of other expenses. 4. Energy Burden.

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Working Together for Low-Income Households

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  1. Working Together for Low-Income Households Jackie Berger NEUAC Conference June 3, 2019

  2. Overview 2

  3. Energy AffordabilityDeterminants 3

  4. Energy Burden • Energy Burden: Measure of energy affordability • Does not factor in variability of other expenses 4

  5. Energy Burden 2014 Residential Energy Burden Source: LIHEAP Home Energy Notebook, FY 2014. 5

  6. Affordable Energy Burden 6

  7. Severe Energy Burden 7

  8. Solutions to Energy Affordability Challenges 8

  9. Affordability Program Types

  10. Affordability Program Types

  11. Affordability ProgramsComparison 11

  12. LIHEAP Impact 12

  13. Arrearage Forgiveness • Reduction of past due arrearages over time • Often full, on-time payments are required • May promote bill payment • Customer understanding? 13

  14. Low-Income Energy EfficiencyIncrease Savings by … 14

  15. Treating High UsageAcross Program Analysis Seven low-income electric efficiency program evaluations over past eight years. Seven low-income gas efficiency program evaluations over past four years. 15

  16. Savings by Pre-Treatment Usage 16

  17. Install Major Measures 17

  18. Installation Quality 18

  19. Performance MeasurementSteps • How do you write a policy that: • Targets households with high energy usage, • Ensures that the program installs major measures, • AND puts a high premium on installation quality? • How do you write a policy that: • Targets the most affordable energy burden with available funding, • Takes account of the LIHEAP interaction, • AND incentivizes customers to pay remaining bill? • The answer is … 19

  20. Performance MeasurementSteps 20

  21. Types of Measures • Staff Hours • Equipment • Supplies • # Applied • # Enrolled • % Vulnerable • $ in Benefits • # Referred • Bill Reduction • Burden Reduction • Technical Reference Manual Savings Estimate • % Paid Bill • % Terminated • % Energy Saved 21

  22. Performance MeasurementRepeat 22

  23. Recommendations 23

  24. Contact 24

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