Internationalisation and Marketing of Higher Education Malaysia 2011

1. Internationalisation and Marketing of Higher Education Malaysia 2011 INTERNATIONAL STUDENT SUPPORT AND SERVICESby Elizabeth Lee - Executive Director

2. Introduction • Malaysia is ranked at 11th largest education exporting country (source: UNESCO 2007 report) • National agenda: 150,000 international students by 2015 • Total international students as at 2010: 86,919 IPTA – 24,214 IPTS – 62,705 (source: Mymohes dan Pusat Data dan Maklumat, KPT)

3. Expectations of International Students • Safety of public environment and political issues • Graduate employability • Recognition of certificates • Exposure and experience • Facilities on campus – library, computer lab, resources, up-to-date study materials • Internship • Quality of academics

4. Services Offered to Sunway International Students International Student Office Scholarships International Students Safety & Security Student Services On-campus Accommodation

5. Sunway International Students Experience

6. INTERNATIONAL STUDENT OFFICE Administrative Services • Enquiries – Academic advisory and admissions • Issuance of Offer Letters • Information and Application for Student Passes / Visa (via e-student) • Airport Arrivals – Immigration clearance and pick ups , 24 hour airport pickup hotline • Issuance of Bank Letters / Certification Letters • Processing of Transfers/ Withdrawals/ Completion

7. Student Welfare • 24-hour hotline advisory and assistance • Managing welfare and crisis cases • Locating students – absenteeism, teenage delinquency, family problems, illnesses, etc. • Assistance with insurance claims and processing • Hospitalisation visits – within 24 hours of call International Student Ambassadors • Assist with airport pick up and hostel check-in for new students, bank accounts, advice, social support, etc. • Informal and reliable source of information on students • Organise and participate in various activities (field trips, charity drives, games, cultural and national event celebrations)

8. Value Added Services WORKSHOPS • Help students settle-in to reduce homesickness • Other topics: Social etiquette, substance abuse, personal grooming, etc. FIELD TRIPS / EXCURSIONS • Expose students to local culture, history, village home stay programs • Inculcate social responsibility • Getting to know peers – local and International students

9. Student Services Department • Outdoor sports and games events • Indoor Games – Table Tennis, Foosball and board games • Sunway University Alumni Office • Counseling Services • PRePARE Career Services • Leadership & Training Programmes • Advisory roles to Student Council • Scholarships and Awards International Education Centre • Placement of students at universities abroad

10. Campus Hostels • 24-hour security • Hostel warden on duty • Housekeeping & Laundry services • Cafeteria • Swimming pool • Gymnasium Campus Safety and Security • 24-hour security • Bandar Sunway auxiliary police • Sick Bay with a certified Nurse on campus • Lost and Found section • Lockers for students

11. Challenges • Cultures from different parts of the world • Educate students of local norms and practices • Understanding students cultural beliefs and backgrounds • Immigration Processes • Keep up with changes to Immigration rules and regulations

12. SANYUKTA SINGH, 20 years old BSc (Hons) Business Management Malaysia has been much talked about for higher studies due to its proximity and cost-effectiveness in comparison to other popular destinations worldwide. After having visited and meeting with the best six universities in Malaysia, we came to the conclusion that Sunway was the most suitable and would meet our expectations in terms of: academic excellence, modern & student friendly environment, satisfactory hostel facilities and good future for onward education journey abroad. I personally feel that Sunway gives a platform for overall development of individuals. Malaysia itself is an excellent education destination. Student Testimonials requested by MoHE – For A&P in Nepal

13. KESHAR SINGH, 16 years old GCE A - Levels Malaysia can be regarded as a truly international student meeting point in terms of its educational environment and the essence of a multicultural society. Despite the fact that equally good facility existed back home(Nepal) for me to study GCE A-levels, my parents and sisters felt that Sunway would benefit me in many aspects. Studying here at Sunway in Malaysia, I hope to excel in my studies to build a strong foundation to achieve my goals in future. Student Testimonials requested by MoHE – For A&P in Nepal

14. Being a student at Sunway has truly been a life changing experience. My time spent in Sun-U during my diploma and bachelor degree, has given me the opportunity to mature as a person and learn valuable values that a student cannot acquire in a classroom. I believe this is mainly due to what this esteemed establishment has to offer – from the excellent facilities to amazing peers. The student-teacher interaction made the students’ study experience less stressful with a lot of encouragement. All in all, being a student at Sun-U has been an incredible journey that will never be forgotten. Everyone including my friends, lecturers and staff in ISO are like my family away from home – and I would like to say “Thank You” to all. Graduate Employment JEEWAKA WIJESINGHE (Sri Lanka) Bsc (Hons) International Hospitality Management Rendezvous Hotel Melbourne, Australia Management Trainee

15. THANK YOU