Annual Agency Meeting 2009 - Improving Fire and Life Safety in Louisiana

1. 2009 Annual Agency Meeting WELCOME December 10, 2009

2. Welcome Address “Our Primary goal is to serve as a statewide representative voice to address fire and life safety issues, and to continually improve the level of fire and life safety in the State of Louisiana!” H. “Butch” Browning, Jr. State Fire Marshal

3. Welcome This Is Your Day “A persons Character is built on not what they do; rather what you do for others”

4. Who Are The Others? • A 5 year old child sleeping in a home without a smoke detector • A retired person who smokes in bed • A Firefighter who enters a burning building • A Business person • A Design Professional • Who Else???????+

5. We Affect Every Person In LA • Partnerships with locals, professionals and others • Building Code Plan Review • Fire and Safety Code Inspections • Fire Investigation • Professionalism/compliance through Licensing • Fire and safety education

6. Accomplishments • You are respected and appreciated for what you do • We have one of the highest approval levels • Opening of regional review offices • Lead for ESF-4 • Completing the fire service Asset/Resource inventory • Successful State level management of 2008 Hurricanes • Training you to be First Responders • Reduced the plan review backlog • CBO training and services • Administrator of the State USAR effort

7. Accomplishments (Cont.) • Plan Review • Successfully opened additional Plan Review regional offices in Alexandria, Lake Charles, Shreveport and Monroe. Offices in the Lafayette, Hammond, North Shore and Houma/Thibodaux areas are either being planned or under consideration.

8. Accomplishments (Cont.) Code Enforcement •  Enhanced our communication and collaboration with local partners. • Created a ticket fine system. • Licensing: • Promulgated administrative rules for the Fire Sprinkler industry • Implemented a new digital photo pocket license program • Began the fingerprinting out of state applicants for Property Protection Licenses

9. Technology and Administration • Completed a business process assessment in order to secure an RFP for internet-based file, data and reporting system for entire office. • Successfully completed “offers” according to new “Outcome Based” budget process • Established a “First Call” system for immediate notification of personnel and partners in safety of impending emergencies • Videoconference System back up and running

10. Fire Service • Added the following to the SFM website: • Fire Department Directory Update Form • Louisiana Fire Incident Reporting System (LFIRS) Monthly reports • Information regarding a State Income Tax Reduction for Volunteer Firemen • Invitation to participate in the Fireman's Fund Katrina Relief Fund Request for Proposal • Training Information and schedule • Met with all the fire service Presidents and developed a vision for the future • Implemented a new digital photo pocket certification program for individual Fire Prevention Bureau inspectors • Initiated Outreach Training for Firefighters & Safety Educators, an 8-part video set termed Facts on Fire

11. New Legislation • Secures workers’ compensation coverage for Louisiana’s volunteer firefighters • Prohibits the retail sale and distribution of novelty lighters • Requires a ten-year lithium battery smoke detector in certain residential dwellings • Clarifies duties of or gives authority to the Fire Marshal: • The fire marshal shall take steps that are necessary and proper to perform services as required by the state emergency operations plan • The fire marshal shall have the authority to commission local certified arson investigators to serve on a multi-jurisdictional arson task force operated by the fire marshal • The letter and reviewed plans of the fire marshal shall be kept at the site of the project for inspection by the fire marshal or his deputies for as long as the structure, watercraft, or movable is in the process of construction, renovation, or remodeling • The installing contractor of new life safety systems and equipment shall be on-site for the final inspection by the fire marshal or his designated representative

12. Implemented New Legislation • Secured workers’ compensation coverage for Louisiana’s volunteer firefighters • Cigarette Fire Safety and Firefighter Protection Act • Elevator Emergency Access • Industrialized Buildings Act

13. Emergency Services • Created Emergency Services Division • Coordination of SFM Emergency Response  • Completed construction of Command Center • Revised LA Fire Service Emergency Response Plan • Created SOP & SOG’s for Emergency Response • Evaluation of Personnel Training • Accountability Program

14. Accolades • Finalist 2009 IAFC “Award of Excellence” • 2009 “Award of Appreciation” District Attorneys for the Western District of LA

15. How Do We Successfully Progress? • We must have Vision is defined as: A mental image; the perceptual experience of seeing; things/ideas not present to the senses; imagination reveals what the world could be……

16. Your Role in Vision • Having Vision is what sets a part a Leader from a Manager. • A Leader puts emphasis on others ideas • If you don’t have Vision then you don’t know where you are going “You read a book from the beginning to the end”. “If you lead an organization the opposite way, you plan the end and then do all you can to reach it”. Harold Green, Former Chairman ITT

17. Your Role in Vision (Cont.) • Typically Leaders live somewhere in the realm of tomorrow. They: • Compel a Vision to establish the organizational mission • Motivate their colleagues to set aside personal goals and work toward a common goal • Leaders are theoretical and trusting, whereas Mangers tend to retreat to the policy manual • Leaders give encouragement and quick direction, they don’t procrastinate • Leaders communicate, love, care, express passion and sees the greatness that is within every colleague.

18. Your Role in Vision (Cont.) • Leadersshare their vision and seek acceptance and understanding • Leaders learn the rules and obey them to earn trust of others • Leaders act, look, smell, taste, sleep, drink and live like a Leader • Leaders turn followers into Leaders • Leaders maintain a balance in their lives

19. The Vision • Continue to connect and partner with locals to build relationships and cooperative endeavors • Emergency Services • Asset Tracking • Incident Management Teams • USAR/emergency services support • Public Fire Education & Fire Prevention • Arson Task Forces • Local maintenance inspections ESF-4

20. The Vision • Continue to connect and partner with Design professionals, Builders and Investors to build relationships and corporative endeavors • Be the leaders in economic development • Changing to ensure we are servicing our customers to the best levels • Making safe common sense, quick and consistent reviews

21. The Vision • Continue to develop Internal progress and benefit rewards for OSFM Personnel. • Hazardous Duty Retirement Plan • Civil Service Reform • Succession Planning • Education and training • College Degree programs • Compensation and benefits

22. The Vision • Continue to embrace innovative business and management practices to streamline and reduce duplication of operations • New data management system • Cross Training of duties • Cost reductions • Empowering and motivating each of you

23. Dr. Stephen R. Covey • Renowned and proven personal effectiveness Leader • Change starts from within • Personality Ethic (In the 20th Century this largely attributed success) • Personality traits, skills, techniques, maintaining a positive attitude, etc. • Character Ethic (Deeper principles and foundations of success) • Fairness, honesty, integrity, human dignity, quality, potential and growth

24. Covey’s 7 Habits of Highly Effective People – The Overview • Our Character is a collection of our habits • Habits are a powerful role in our lives • Knowledge, skills and desires • Knowledge- what to do • Skill- ability to know what to do • Desire- the motivation to do it

25. Our Habits Move Through Stages Dependence Independence Interdependence

26. Stage 1 - Dependence The paradigm under which we are born, relying upon others to take care of us DEPENDENCE The state of relying on or needing someone or something for aid, support, or the like.

27. Stage 2 - Independence The paradigm under which we can make our own decisions and take care of ourselves

28. Stage 3 - Interdependence The paradigm under which we cooperate to achieve something that cannot be achieved independently Interdependence The state of being dependent, as for support to someone or something needed or greatly desired. The state of being determined, influenced, or controlled by something else.

29. Today’s Success • Tends to value independence, encouraging people to become liberated and do their own thing • The reality is that we are interdependent • The independent model is not optimal for use in an interdependent environment that requires Leaders to be team players

30. To Become Interdependent • You must first be independent • Be Proactive • Begin with the end in mind • Put first things first • To be Interdependent • Think Win/Win • Seek first to understand, then be understood • Synergize

31. Trust • Confidence or Faith • Allow without Fear • Believe: Be confident about something • Hope: Expect and Wish • Entrust: Confer and Trust upon • Faith: Complete confidence in a person or plan

32. Motivation • Internal state of being, or an internal condition that activates one’s behavior, giving it direction. • A desire or need which directs and energizes behavior that is oriented towards a goal, vision or principle

33. Principle • Generalization of truth • Basis for reasoning or conduct • Standard of good behavior • Rule of personal conduct "If you focus on principles, you empower everyone who understands those principles to act without constant monitoring, evaluating, correcting, or controlling" – Stephen R. Covey  

34. Principle-Centered Leadership • Unleash individual human potential • Instilling principle in the hearts/minds • Leads to culture CHANGE • Inspires a common vision • Common purpose and common set of principles • GIVES DIRECTION FOR SUCCESS

35. Habit 1 – Be Proactive • Self-awareness and the ability to choose how we respond to any stimulus • We are driven by values • Proactive people use their resourcefulness to find solutions rather than reporting problems • Being proactive means assessing the situation and developing a positive response to it. • Organizations can be proactive rather than be at mercy of their environment

36. Habit 2 – Begin With the End in Mind • Develop a mission statement that is principle centered. • Have long term goals based on personal principles • Have a vision for the future

37. Habit 3 – Put First Things First • Spend time doing what fits into your mission • Identify the key roles that you take on in life • Make time for your roles

38. Habit 4 – Think Win/Win • Seek agreements and relationships that are mutually beneficial • In cases that Win/Win cannot be achieved, accept the fact that agreeing to make “No Deal” may be the best. • Always reward Win/Win behavior

39. Habit 5 – Seek First to Understand, Then to Be Understood • We must always seek FIRST to understand others • Only after, try to be understood • This is so important. Effective listening is, “Putting oneself in the perspective of the other person”. • It demonstrates feeling, caring and respect

40. Habit 6 - Synergize • This is the team, the power of people • Through trustful communications we find ways to leverage individual differences • Through mutual trust and understanding, we often can solve conflicts and find a better solution than would have been obtained through either person’s own solution.

41. Habit 7 – Sharpen the Saw • Take time from the OSFM • Recharge your batteries and re-energize • Renewal of physical, mental, social/emotional and spiritual dimensions. • Maintain a balance among these dimensions.

42. OSFM Charge • Take pride in what you have accomplished and will accomplish; • Show pride in the badge and uniform and what they represent; • Build pride in seeking those to help who can’t repay you; • Maintain pride by responding to requests with viable solutions; • Share pride by always showing appreciation to those around you.

43. Your Chance! • Questions? • Suggestions? • Comments? • Ideas? • New Programs? • Innovative Initiatives? • Job Enhancements? • A Better Way?