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Chapter 3: Attitudes and Job Satisfaction

Chapter 3: Attitudes and Job Satisfaction. LO 1. Components of an Attitude. 3- 2. LO 2. Attitudes and Behavior. People seek consistency among their attitudes and between their attitudes and their behavior.

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Chapter 3: Attitudes and Job Satisfaction

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  1. Chapter 3: Attitudes and Job Satisfaction

  2. LO 1 Components of an Attitude 3-2

  3. LO 2 Attitudes and Behavior • People seek consistency among their attitudes and between their attitudes and their behavior. • Cognitive dissonance is any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes. 3-3

  4. LO 2 Attitudes and Behavior • Moderating Variables: • Importance of the attitude • Its correspondence to behavior • Its accessibility • The presence of social pressures • Whether a person has direct experience with the attitude Attitude predicts ModeratingVariables Behavior

  5. LO 3 Major Job Attitudes • Job Satisfaction • Job Involvement • Psychological Empowerment • Organizational Commitment • Perceived Organizational Support (POS) • Employee Engagement 3-5

  6. LO 5 Main Causes of Job Satisfaction • What causes job satisfaction? • Job satisfaction is correlated with life satisfaction. • Pay influences job satisfaction only to a point. • Personality also plays a role in job satisfaction. • positive core self-evaluations,

  7. LO 6 Responses to Dissatisfaction 3-7

  8. LO 6 Responses to Dissatisfaction • Job Satisfaction and Job Performance • Job Satisfaction and OCB • Job Satisfaction and Customer Satisfaction • Job Satisfaction and Absenteeism • Job Satisfaction and Turnover • Job Satisfaction and Workplace Deviance

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