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Strategies and Tools for Online Citizen Engagement

Strategies and Tools for Online Citizen Engagement. Dr. Jennifer Shkabatur Innovation Department, World Bank Institute December 12, 2012. Online Consultations and Citizen Feedback. Monitoring Service Delivery. Political leadership and commitment. Supporting information infrastructure.

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Strategies and Tools for Online Citizen Engagement

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  1. Strategies and Tools for Online Citizen Engagement Dr. Jennifer Shkabatur Innovation Department, World Bank Institute December 12, 2012

  2. Online Consultations and Citizen Feedback

  3. Monitoring Service Delivery

  4. Political leadership and commitment Supporting information infrastructure Technological capacity Enabling Conditions Incentives to participate Supporting legal framework Active civil society

  5. Designing Citizen Engagement Interventions Identifying opportunities Articulating a strategy Engaging stakeholders Ensuring Sustainability Feedback and monitoring Going live

  6. Identifying Opportunities Creating or taking advantage of supporting legal frameworks Identifying entry points and champions Identifying civil society needs and demands

  7. Articulating a strategy:Supply What are the objectives of citizen engagement? Who are the stakeholders? What are their roles and incentives?

  8. Articulating a strategy:Demand What are the incentives to participate? Who will and should participate? How will citizens participate?

  9. Articulating a strategy: Linking Strategy to Tools Open Street Map

  10. Engaging stakeholders Civil society organizations Policymakers ICT developers and designers Media

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