Melissa De Andres Division of Employment and Workforce Solutions

1. Customer Flow in the Workforce New York One-Stop System: The Effective Use of Assessment Melissa De Andres Division of Employment and Workforce Solutions Christopher Myers, Ph.D. Division of Research and Statistics

2. Purpose • Highlight current policy and procedures • Background • One-Stop Assessment and Service Requirements • Initial Assessment • Comprehensive Assessment

3. 1. Background • Functional Alignment (TA#06-3) March 2006 • Integration of WIA, Wagner-Peyser and Reemployment populations • Found that over 70% of UI customers had 1 day enrollments • State Policy Guidelines on Serving UI Customers (TA#06-15) Sept. 2006 • PY2007 Incentive/Sanction Policy (TA#07-11.1) October 2007 • Development of the System Improvement Indicators • Reemployment Services Implementation (Initial Schedule, Reschedule, Triage) • Reduce # of Exiters Still Certifying for UI Benefits • Effective Use of Assessment (TA#08-4) June 2008 • Enhancement of the Triage Indicator – streamlines the triage process and expedites the first service

4. One-Stop Workforce Investment Assessment and Service Requirements Initial Assessment Job Search Ready Services Self Services Career Development Services Career Exploration Resume Preparation • Comprehensive Assessment • Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment. • Identify an “Employment / Occupation Goal” that is available in the local labor market. • Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal. Skills Assessment Interviewing Skills Technology Based Learning Job Match Services • Self Serve • Interest Profiler • Work Importance Profiler JZ Job Search Ready Services Career Development Services 1. Address Barriers to Employment Key Service Categories Services Assessments Assessment Tools JobZone 2. Establish Employment Goal Ability Profiler JZ Skills Dev. & Training ETP/TBL (service) Skills Profiler JZ 3. Objective Skills Assessment Metrix Learning JZ

5. One-Stop Workforce Investment Assessment and Service Requirements Initial Assessment Job Search Ready Services Self Services Career Development Services Career Exploration Resume Preparation • Comprehensive Assessment • Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment. • Identify an “Employment / Occupation Goal” that is available in the local labor market. • Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal. Skills Assessment Interviewing Skills Technology Based Learning Job Match Services • Self Serve • Interest Profiler • Work Importance Profiler JZ Job Search Ready Services Career Development Services 1. Address Barriers to Employment Key Service Categories Services Assessments Assessment Tools JobZone 2. Establish Employment Goal Ability Profiler JZ Skills Dev. & Training ETP/TBL (service) Skills Profiler JZ 3. Objective Skills Assessment Metrix Learning JZ

6. 2. One-Stop Service and Assessment Requirements • Services • Job Search Ready Services • Career Development Services • Job Match Services • Self-Service* • Assessments • Initial Assessment • Comprehensive Assessment

7. 3. Initial Assessment Process • All One-Stop Customers • Except UI Work Search Exempt Claimants • Quickly identify service category • Job Search Ready Services • Career Development Services • Custom Tab – OSOS

8. 3. Initial Assessment Process • Initial Assessment Criteria • Barriers to Employment and/or Employment Retention • Employment Goal • Relevant to the local labor market outlook • Occupational Knowledge, Skills and Abilities

9. Attachment 2: Initial Assessment Process Initial Assessment based on resume, job application, and/or barrier type information. 1. Does the customer have barriers to employment? Customer has barriers to employment. Career Development Services Customer does not have barriers to employment. Career Development Services Employment Goal is Not Relevant. 2. Does the customer have an employment goal that is relevant to the local labor market? Employment Goal is Relevant. Career Development Services The customer’s occupational knowledge, skills and abilities are deficient. 3. Are the customer’s occupational knowledge, skills and abilities proficient? The customer’s occupational knowledge, skills and abilities are proficient. Job Search Ready Services Key Initial Assessment Service Categories

10. 3. Initial Assessment Process UI Profile Score Criteria for Initial Assessment • Job Search Ready Services (1-30) • Invite for services • Career Development Services (70-100) • Schedule for a face to face Comprehensive Assessment • Profile score will not be used to determine Job Search Ready or Career Development (31-69) • Schedule for a face to face Initial Assessment

11. 3. Initial Assessment Process

12. 3. Initial Assessment Process

13. 4. Comprehensive Assessment • On-site • Face to face • In-depth and objective understanding of customer to address: • Barriers • Employment/Occupational Goal • Knowledge, Skills and Abilities

14. 4. Comprehensive Assessment • Tools • Barriers to Employment • Barriers to Employment Success Inventory (BESI) • Structured Interview

15. 4. Comprehensive Assessment • Tools • Employment/Occupation Goal • Ability Profiler (JobZone) • Labor Market • NYSDOL Internet • Employment Prospects, 2004-2014 • JobZone • Labor Market Analyst

16. 4. Comprehensive Assessment • Tools • Proficiency in the Occupational Knowledge, Skills and Abilities • Skills Profiler and ETP list • Metrix Learning

17. Thank you! • Questions? • Comments? • Melissa De Andres • Melissa.DeAndres@labor.state.ny.us • 518.457.1420 • Christopher Myers • Christopher.Myers@labor.state.ny.us • 518.402.4624