Who we are:

1. The untold story of MishkatHow did a bunch of passionate creative young believers create the first of its kind science center in Saudi Arabia?ECSITE Annual ConferenceToulouse, FranceJune 31, 2012

2. Who we are: Leila Chapman (Schembri) • I look Arabic, my name is Arabic, but I am not Arabic • Introducing KCA London (www.kcalondon.com) • Azerbaijan, Syria, Saudi Arabia • KCA London role on Mishkat: Design, Content and Operations • Role as part of the Mishkat team: Learning Consultant

3. Who we are: Marwa AlMadani • All the way from Saudi Arabia! • Joined Mishkat in 2011 • Content Manager for Mishkat, part of the Learning Team

4. We are going to talk about: • Mishkat – the what, the why, the how • Staff recruitment and training – focus on Facilitators • Keeping staff motivated and engaged • The results • Future challenges & opportunities

6. Introducing Mishkat The Interactive Center for Atomic and Renewable Energy • Initiative by King Abdullah City for Atomic & Renewable Energy (K.A.CARE) • The first of its kind in Saudi Arabia, the first alternative energy focused science centre in Riyadh • Super fast design and build programme • Primary audience students aged 6 to 18 Aug 2010

7. Play movie!

8. Introducing Mishkat The Mission: “...To support Saudi Arabia’s ongoing central role in the energy economy by inspiring the Saudi youth of today to be the energy innovators of tomorrow. Bringing together engaging and interactive exhibitions and events Mishkat will bring to life past and future innovations in the way we generate and use atomic and renewable energies, celebrating and inspiring Saudi and worldwide achievements.”

9. Learning: at the heart of Mishkat Inspired by: • The Science Museum, London • ‘People are the best exhibit’ Taizo Miaki (Ontario) • Choosing a philosophy – attain respect from scientific community David Pearson (Science North & Laurentian University)

10. Finding our team of inspirers Our worries: All recruits had to be Saudi – restricted the pool Limited work experience Informal learning an alien concept No culture of visiting Museums, Science Centres, or visitor attractions – it’s the mall! Lack of popular culture references Needed great boys and girls – two equally good teams! How do you reach the right people?

11. Finding our team of inspirers Strategy: Tapping into youth-focused initiatives: New grads, private colleges, volunteering based organizations… Reach them through social networks – BB, Facebook, Twitter Get to know the candidates as individuals through the interviews Assess personal qualities What made them tick… Assess communication skills Presentation exercise Assess initiative and audience empathy Role play

12. Finding our team of inspirers Result: • 120 interviews in 4 days (Phase 1) • A mixed bag… • Quality of ladies much higher than males • Recruited: VSA’s, Communication Officers, Content Manager, Administration staff, Finance Manager, Network Support • Found seven candidates with the right qualities to be inspirers FACILITATORS

13. Facilitator Development Build responsibility Hire them Build enthusiasm Reward them Inspire them SUPPORT CONTINUTY Build confidence Build experience Challenge them Immerse them Build skills and knowledge

14. Facilitator Development Inspire them • Part of creating Mishkat – onsite whilst being built! • Familiarity with the exhibits • Meet the wider project team • Time with Director and project leaders • Understanding of, and belief in, Mishkat’s purpose

15. Facilitator Development Immerse them – The Science Museum

16. Facilitator Development Immerse them Five day training at the Science Museum with constant mentor Understanding the purpose of Museum’s and science centers Approach to life enhancing experiences Learning theory – constructivism Shadowed explainers, spent time on gallery Opportunities to be creative Presentation skills training

17. Facilitator Development Challenge them – onsite training

18. Facilitator Development Challenge them – Energy Show training

19. Facilitator Development Challenge them – trial visits

20. Facilitator Development Reward them – celebrate success

21. Discoveries Notes from the trainer Constructivist approach to training appealed Thirst for knowledge Eager for feedback Pride in Mishkat and their new role Biggest challenge: fear of failure and responsibility Biggest reward: growth as individuals (Moe) and as a united team that learn from each other

22. Mishkat today Engaging and inspiring visitors

23. Mishkat today Engaging and inspiring visitors (4265) children reached through school visits so far Average of (7) visits per day A host of VIP visits, including Ministries & Princes Preparing for family visits in (2013) Trial outreach events (2)

24. Mishkat today (May 2012) Over 50 Mishkat-ers!

25. Keeping going… Supporting personal growth • A mission driven environment • Have forums for sharing experience and ideas • Encourage initiative and creativity • Trust and space to take calculated risks • Accept and learn from mistakes

26. Keeping going… Supporting professional growth • Set aspiring targets • Encourage self assessment • Development is at the core: 50% development time, 50% delivery time • Flexible job descriptions – can try new things

27. Keeping going… Maximize benefits from staff investment Recognize what experienced Facilitators can bring to other projects or areas of the organization Assign new hires to shadow project team leaders, seeing Mishkat from a different perspective

28. Keeping going… Learning from the visitors experience Building relationships with teachers and special educational needs groups Encourage dialogue through social networks.. busy Twitter feed! Constant evaluation of experience – quantitative and qualitative

29. Keeping going… Children’s feedback Nice beyond words. And I hope that eventually what the things Mishkat has will be a reality all over the world. It is an amazing center. Contains all of the energy types, I got to learn how to generate energy by a number of ways, which I found quite enjoyable. Indescribable definition of awesomeness Mishkat enabled us to discover. I want to live here!!!

30. 2nd & 3rd graders feedback

31. Keeping going… Teacher’s feedback What distinguishes Mishkat the most, is the modern and comfortable ambience; the high-tech facilities; the refined behavior, reception and arrangement; the encouragement of scientific thinking and creativity and the relevancy to the schools’ curriculums. Mishkat is where the young inventor belongs The auditorium and all the facilities were fun, great and helpful. The facilities enable love of scientific research and encourage stimulation of the interest in motivating young generation on the importance of researching energy through their surrounding environment.

32. Keeping going… Feedback about the Facilitators The constant engaging of the facilitators helped us develop new conceptions and thoughts. Great job with great ideas of teaching. The employees were cooperative! Perfect! The staff cheerful and obliging. Thanks to the facilitators for their prompt responses to the inquiries of the teachers and students

33. Future challenges for Mishkat It’s only just the beginning: • Travelling exhibition ‘Saudi 2050’ • Mawhiba Gifted Summer Program 2012 • Aramco Summer Program • Mobily Innovation Event • Nuclear Power Plant Virtual Tour Film • Visitor program for teenagers • Atomic Energy Discovery Box • Discovery Box for children with special educational needs…

34. What we have learned Recommendations Recruit rapidly yet carefully – not looking for actors, but genuine inspirers Have a common belief and purpose, and involve everyone in it Invest, invest, invest in your staff Create clear structures, and a culture of support Don’t expect perfection! Expect growth Seek partnerships for improvement Seek new challenges – never ‘that’ll do’, but ‘what else can we do’

35. Shukran!