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Communication

Communication. Summer Bridge 2012. a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. Communication Defined. Typical Ways In person Phone E-mail Text message Voicemail Letters Instant message

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Communication

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  1. Communication Summer Bridge 2012

  2. a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior Communication Defined

  3. Typical Ways In person Phone E-mail Text message Voicemail Letters Instant message Facebook, myspace, twitter College Presentations Journals Essays Reports Exams Work Resumes Applications Interviews Meetings Communication is everywhere!

  4. Sending Listening Did you say…? The Communication Process Sending Listening …

  5. Sending Listening Oh, you said… The Communication Process Sending Listening No, I meant…

  6. The Communication Process Yes Homie!!

  7. Communication Breakdown Verbal 7% Tonal 38% Non-Verbal, Visual 55%

  8. Language Culture Complex information Emotions Fear Trust Poor listening skills Situation Related Time Pressure Information Overload Distance Noise Temperature Barriers to Communicating

  9. Sending “I” Messages It’s hard for me to sit comfortably with all of these papers around Observation You’re a slob Feelings You make me mad I feel angry Thoughts You must be crazy I don’t understand Wants You always get to choose which movie we watch I’d like to choose the movie this time and you can choose the movie the next time From now on we’re going to split the dishwashing evenly I intend to do my share of the housework and leave the rest undone. Intentions

  10. GoodListening Promotes… • Success in school • Better note-taking • More productive study groups • Better relationships • Students and instructors • Friends and family • Work associates • Respect • Insight into other people

  11. Be quiet Maintain eye contact Display openness Listen without response Send acknowledgements Non-verbal Listening

  12. Verbal Listening • Paraphrase • Listen beyond words • Take care of yourself • Listen for requests and intentions So what you’re saying is…

  13. Communicating Through Conflict • State the problem using “I” messages • Understand all points of view • Brainstorm solutions • Evaluate the solutions • Choose the solution • Implement • Reevaluate

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