OB1Best Practices Guide to ensure Invoice Submission

1. OB1Best Practices Guide to ensure Invoice Submission HP Restricted

2. Best Practices while submitting Invoices to Hewlett-Packard via OB10 • Hewlett-Packard has engaged with OB10 Ltd E-invoicing service provider to accept Invoices from supplier electronically and deliver it to HP • It is the supplier’s responsibility to ensure that all Invoices are successfully submitted to OB10 in order to ensure quick Invoice delivery to HP and prompt payment by HP • OB10 provides e-mail notifications to all suppliers of successful acceptance /rejection of Invoices that they submit to OB10 and assigns a proof of submission “OB10 transaction/Tracking Number” to each Invoice that has been successfully submitted • On receipt a failure notification of an Invoice/s ,please ensure that you log a ticket with OB10 at www.ob10.com\support by providing the submission details. Failed Invoices will not be assigned a Ob10 transaction/tracking number • Suppliers could also use the reporting functionality available on their OB10 account to reconcile all successful submission and report any missing Invoice to OB10 at www.ob10.com\support by providing the submission details • Details on how to using the reporting functionality and provided in the next few slides HP Restricted

3. Objective • To ensure that supplier efficiently utilize the reporting functionality available on OB10 • Make suppliers aware of the process to ensure that all Invoice sent to OB10 have been successfully accepted by Ob10 and delivered to Hewlett-Packard • Tracking the delivery and proof of submission of Invoices HP Restricted

4. Step1: Open Internet Explorer and type www.ob10.com in the browser. HP Restricted

5. Step-2: Please login to the OB10 website using your OB10 login credentials HP Restricted

6. Step 3: In the OB10 main menu, click on “Reporting”, HP Restricted

7. Step 4:Click On Invoices Submitted. HP Restricted

8. Step 5 : Run the report by providing the criteria as required by you.If you run it without providing any criteria Year to Date Invoices would appear on the report HP Restricted

9. The report will appear as below,t his report can be extracted and used as Statement of Account to check for payment status with HP. HP Restricted

10. Actions • If you do find an Invoice on this report that has been submitted please log a ticket with OB10 at www.ob10.com\support by providing the submission details HP Restricted

11. For any invoice submission queries or using various options available on your OB10 account, please contact OB10 support at:. • www.ob10.com\support • Additionally you can contact the below mentioned support numbers. HP Restricted

12. HP Customer Response Center InformationOB10 delivers your invoices to HP. Please contact HP for payment status. • Phone - 800-325-5372, preceded by your country code available on the AT&T website: http://www.business.att.com/bt/international_dialing.jsp • Please ensure you do check the AP Online portal for the current status of your invoices @ https://h20168.www2.hp.com/supplierextranet/aponline.do before you contact the HP CRC. • Please provide your OB10 transaction number (available by logging into your OB10 account at www.ob10.com and going to the Reporting section) for the invoice in question, when you contact HP CRC. HP Restricted