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Cargill Kitchen Solutions Profile Journey Sustaining Excellence-Putting it All Together

Cargill Kitchen Solutions Profile Journey Sustaining Excellence-Putting it All Together. Mike Luker President Cargill Kitchen Solutions. Profile Cargill Kitchen Solutions. Where we are today. Six facilities Three states and Canada. 750 stakeholders Size in our market. Entrée Essentials.

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Cargill Kitchen Solutions Profile Journey Sustaining Excellence-Putting it All Together

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  1. Cargill Kitchen Solutions ProfileJourneySustaining Excellence-Putting it All Together

  2. Mike LukerPresidentCargill Kitchen Solutions

  3. ProfileCargill Kitchen Solutions

  4. Where we are today... • Six facilities • Three states and Canada • 750 stakeholders • Size in our market

  5. Entrée Essentials Salad Statements Products • Pre-cooked frozen and refrigerated entrees - omelets, French toast, wraps, egg patties • Pre-cooked scrambled eggs, diced eggs, peeled hard-cooked eggs • Refrigerated and frozen liquid pasteurized eggs

  6. Services • New product development • Product enhancement / redesign • Menu creation • Recipe formulation • Nutritional information • Research and development • Product use assistance • Risk management • Supply chain management

  7. Markets Served • Quick Service Restaurants (QSR’s) • Schools • Cafeteria Service Contractors • Family Dining Restaurants • Convenience Stores (C-stores) • Health Care • Military • Institutional Food Service • Commercial Segment

  8. Stakeholder Profile • Job types and work environments • Work histories and educational backgrounds • Key Engagement Factors

  9. Cargill Kitchen Solutions The Journey

  10. Critical Choices that led to Baldrige • Value added category • Food service industry • Lead industry in food safety • Lead industry in quality • Crosby philosophy • Four Absolutes of Quality • Deploy to all leadership and then stakeholders

  11. The Journey, Engaging Stakeholders • Integration of approaches into business processes • Broad “Quality” deployment • Communication and transparency

  12. Baldrige Criteria: To improve the business • A validated method that leads to Performance Excellence • Self-assessments in 1992, 1994, 1995, 1996,1997, 2000, 2001, 2003, and 2007 • Award applications in 1993, 1998, 1999, 2002, 2004, 2005 and 2008 • Feedback reports are used in planning business process improvement

  13. Mission Statement “Cargill Kitchen Solutions will be the preferred supplier of quality, value-added food products, serving primarily the foodservice industry. We will be a best cost producer and a leader in developing and implementing innovative products, processes, and services to meet the needs of an evolving global marketplace.”

  14. Core Purpose To be the partner of choice to our customers worldwide

  15. Core Values • Customer Focus • Safety (food and personal) • Quality (products, processes, services) • Stakeholder Focus • Ethics

  16. Sustaining Excellence-Putting it All Together

  17. Clear Stakeholder Focus • Safety is a Core Value • Safety, Ergonomics, Wellness teams • Orientation and training • Health and Safety Plan • Goals and measures • Communication and ongoing training • Contractor Safety • Valuing differences • Emergency preparedness

  18. Clear Stakeholder Focus • Leads to: • Involvement • Communication • Development • Empowerment • Accountability

  19. Core Purpose, Core Values, Mission Vision 2014 I NPUTS • Customer Needs and Expectations • Business Plan • and Budget • SFF Performance & Capabilities • Supplier Input and Capabilities • Key Strategies • Synthesis • Integration • Trends in Egg Consumption • Trends in Egg Processing Industry • Financial Plan • Competitive Research • Consumer Research • Critical Actions • Inclusion in KRA’s • Operating Plan, • Key Indicators • Human Resources Research • Domestic / International Markets • Alignment • Stakeholder Needs and Expectations • Community Needs / Public Concerns • Best Practices / Benchmarks • Baldrige-based assessments • Integration Involvement Through Strategic Planning • Formal • Quarterly Review

  20. Communication Fosters Trust • Management Committee members present plan to stakeholders • Key Indicators linked to Operating Plan Critical Actions and Individual KRA’s • Performance linked to incentives • Open door. Open Floor. • Transparent results • Role model Core Values

  21. Communication Through Measurement • Balanced scorecard approach • Weekly Key Indicators • Alignment of measures: Key Business Drivers • Customer Focus and Satisfaction • Stakeholder Focus and High Performance • Work Process Improvement • Supplier Relationships and Performance • Competitive Advantage

  22. Education, Training, Development • Training and development in all business processes • Individual Career Development Plans • Continuing education commitment (100% reimbursement) • Cross-Training • Impact Mapping • Department / function specific • Aligned with organizational objectives • Center for Development and Knowledge • Leadership Development Program

  23. Empowerment • Awareness Teams • Managed by the stakeholders that participate • Decision-making • Closest to customer • Closest to the process • Business Execution Leadership Team -BELT • Assigned projects that are key to achieving our goals that require cross-functional resources • Share information and best practices across the business • Survey Teams • Action Plan development and deployment

  24. Linking Individual and Business Performance • Pay for performance • Compensation aligned with business objectives • Incentives – “Share in the Success” • Total compensation approach • Benefits • Incentive Pay • Base Pay • Total Compensation

  25. Linking Individual and Business Performance • Recognizing the Best • Individual • Team • Entire organization • Reinforce what is important • Core Values • Key strategies and high performance • Role model behaviors

  26. Leadership drives engagement • Sustain our distinctive culture • Create and sustain an environment that fosters engagement and customer focus • Focus on values, link to creating value • Integrate business processes • Transparent results • Engage all stakeholders

  27. Results and Lessons Learned

  28. 98% of stakeholders agree… 96% of stakeholders agree… Effective Deployment “I understand how my jobaffects the customer.” • 2002 • 2003 • 2004 • 2005 • 2006 • 2007 “I understand the goals ofCargill Kitchen Solutions.” • 2002 • 2003 • 2004 • 2005 • 2006 • 2007 • 0 • 10 • 20 • 30 • 40 • 50 • 60 • 70 • 80 • 90 • Agree

  29. Partnering Relationships • Integration of processes across businesses • Multiple points of contact andlistening that leads to innovation • Long-term strategic relationships built on trust

  30. Leadership commitment Persistence, persistence, persistence Allocate the resources Transformational journey Awareness, Education, Recognition Ordinary people Extraordinary performance Trust and transparency A culture built to last Lessons Learned

  31. Cargill Kitchen SolutionsFormerly Sunny Fresh Foods

  32. Cargill Kitchen Solutions ProfileJourneySustaining Excellence

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