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Hospitality Professional Certification FOR YOUR TEAM

Hospitality Professional Certification FOR YOUR TEAM . American Hotel & Lodging Educational Institute. Founded in 1953 Non-profit organization World’s largest developer of training and development solutions for the hospitality industry 45 member board of trustees

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Hospitality Professional Certification FOR YOUR TEAM

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  1. Hospitality Professional CertificationFOR YOUR TEAM

  2. American Hotel & Lodging Educational Institute Founded in 1953 Non-profit organization World’s largest developer of training and development solutions for the hospitality industry 45 member board of trustees Over 100 products in a variety of training media (online, video, print, distance learning)

  3. American Hotel & Lodging Association (AH&LA) Based in Washington DC World’s largest hotel industry association Representing 1.8 million Hotel rooms with over 15,000 member properties Celebrating its centenary year EI is the non-profit educational and training arm of the association

  4. All Training Should Lead To…

  5. Professional Certification What is Professional Certification? • Distinction of Excellence • The Standard for the Industry • Acknowledgement of skills and competencies required to succeed in your position

  6. Professional Certification Why should you have your team certify? Validation of position Motivator Recognition Builder of pride and self-esteem

  7. Professional Certification Over 20 Certifications • Executive Level • Department Heads • Managers • Supervisors • Line

  8. Levels of Professional Certificaiton

  9. Certification Process Application Qualification Proctored Examination (paper-based or online) Certificate & Pin

  10. Industry Leaders Using EI Certifications Those who highly support Professional Certification Choice Hotels Best Western International Hyatt Hotels InterContinental Hotels Group Marriott Wyndham Worldwide Ritz Carlton

  11. Executive Level • General Manager, Owner/ Operator and Corporate Executives • Qualified experience • Comprehensive study materials and exam

  12. Certified Hotel Administrator (CHA) Certified Hotel Administrator (CHA) • CHA Exam Preparation Booklet • Resource materials (CD) Additional Resources • Online Review Session • Online Assessment Tool

  13. Executive Level Certified Hotel Administrator (CHA) • CHA Exam Preparation Booklet • Resource materials (CD) Additional Resource • Online Review Sessions • Online Assessment Tool

  14. Online Assessment Tool Exam Questions

  15. Online Assessment Tool Feedback

  16. Online Assessment Tool Performance Report

  17. Department Head Level • Departmental Executives for Rooms, Food & Beverage, Engineering, Security, Housekeeping • Qualified Experience • Comprehensive study materials and exam

  18. Managers • Departmental Executives for Revenue Manager, Sales Professional • Qualified Experience • Comprehensive study material and exam

  19. Supervisors • Supervisors for all hotel departments • Qualified Experience • Supervisory Skill Builders training

  20. Supervisor Supervisory Skill Builders Study material for the for CHS. Topics include: You as a Supervisor Leadership Time Management Effective Communication Improving Employee Performance Handling Problems & Conflict Conducting Training & Orientation Staffing & Scheduling Separate fee applies.

  21. Hospitality Skills Certification • Certification designations for Guest Services, Housekeeping, and Food and Beverage • Current employment in the hospitality industry

  22. Hospitality Skills Certification Train, Retain, Assess, Certify (TRAC) Study resource for the line designations, includes: Trainers Guide Employee Reference Guide Certification Separate fee applies

  23. Security Certifications CLSD Certified Lodging Security Director CLSS Certified Lodging Security Supervisor

  24. Certified Lodging Security Director (CLSD) Updated review materials and exam to include information from: Department of Homeland Security (DHS) USA PATRIOT Act Occupational Safety and Health Administration (OSHA) Centers for Disease Control and Prevention (CDC)

  25. Certified Lodging Security Director (CLSD) Who should apply? Security director at a property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues. Tourism Police Officer who provides tourism oriented security.

  26. Certified Lodging Security Director (CLSD) Fee includes: • Exam Preparation Booklet • Resource Materials CD • Exam • Certificate and Lapel Pin upon successful completion of the exam • Exam consists of 150 multiple-choice questions that must be answered within a three hour time period. • Exam passing score: 75% • Recertification: every 5 years

  27. Certified Lodging Security Supervisor (CLSS) Who should apply? • A qualifying supervisor is a person who supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews

  28. Certified Lodging Security Supervisor (CLSS) Fee includes: • Study material • Exam • Certificate and Lapel Pin upon successful completion of the exam • Exam consists of 125 multiple-choice questions that must be answered within a two hour time period. • Exam passing score: 70% • Recertification: none

  29. Trainer Certifications CHT Certified Hospitality Trainer CHDT Certified Hospitality Department Trainer

  30. Certified Hospitality Trainer (CHT) • For the property or corporate trainer • Designed to develop trainers at the department level • Acknowledges the ability to design and implement training programs

  31. Certified Hospitality Trainer (CHT) Trainer Development Program: Study materials for the CHDT exam • Effective training • Understanding job breakdown and skills performance • Understanding the learning process Separate fee applies.

  32. Certified Hospitality Department Trainer (CHDT) • Is aimed at line and supervisory employees with training responsibilities • Adds a level of professionalism to the departmental trainer’s role • Provides an opportunity for employees to validate their skills

  33. Benefits of Training and Certification Increased Occupancy Average Daily Rate/Rev Par Increased Employee Productivity & Morale Training System Providing Continuous Ongoing Training Increased Retention Reduced Cost of Turnover Improves Quality Control Increased Guest Satisfaction

  34. PARTNER

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