3 Things Your Hospitality Team is Missing

1. 3 Things Your Hospitality Team is Missing What’s up with your staff? If your hospitality team just isn’t working out how it should be then you need to make some changes around the place. Here are three things your hospitality team might just be missing – and how to correct them! 1.The right attitude during shifts There are plenty of hospitality staff out there who just don’t care too much about either their jobs or the patrons! A lot of people in the industry are only there because they are studying, need a second job, or are between other jobs at the moment. This means that the level of apathy in the industry can be extremely high! Of course, when you are hiring, you should look for bubbly people that actually have an interest in the industry, but what happens with the staff that you already have act like this? Rather than fire them, why not try and get them involved and raise their spirits by holding fun team events and outings? If they enjoy the people they are working with, then they are much more likely to enjoy work too. Another trick is to move people who aren’t so good with customers from the front of house to the back of house. 2.A set of hospitality uniforms There’s nothing that screams unprofessional more than a hospitality team that are all wearing mismatched outfits. Even if you have requested that your staff dress in all blacks and white, patrons are able to tell that the clothes are simply items that your staff have found at home. Even worse, is when patrons don’t know who is working in the venue and who is not! What you really need is to outfit your whole team with a set of workwear designed specifically for a hospitality environment. It’s be hard wearing, and

2. you can even embroider your logo or business name on each item to really bring the whole look together. If you have your company logo on your uniforms, then the purchase can be claimed back come tax time too, neat! Make sure to check out Simply Uniforms for some fantastic deals on hospitality uniforms. You can do all your ordering online which makes it just so simple. 3.Commitment to shifts Like we mentioned before, for many in the industry, they also have other obligations like another job, or study to do throughout the week. This can become an absolute nightmare when it comes to trying to assign shifts, or even getting people to show up to all their shifts! A good trick is to set schedules far enough in advance so that people can change them if need be. Allow similar staff to swap shifts if they need to (and make sure to track changes), and always have more staff than you need on hand to call and cover any last minute shift cancellations. Presented By: www.simplyuniforms.com.au