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Change Management for an Incumbent Telco

Change Management for an Incumbent Telco. Part 1 - Theory. ITU Workshop 13-17 April 2008 Cairo Egpt. Change Management - Programme. 0. Presentation 1. Introduction: What is Change Management? 2. The Swedish Case 3. The Tico Case 4. Action Plan. Presentation.

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Change Management for an Incumbent Telco

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  1. Change Management for an Incumbent Telco Part 1 - Theory ITU Workshop 13-17 April 2008 Cairo Egpt CM – ICE-BTH

  2. Change Management - Programme 0. Presentation 1. Introduction: What is Change Management? 2. The Swedish Case 3. The Tico Case 4. Action Plan CM – ICE-BTH

  3. Presentation Benno Engstrom and Karl Erik Olofsson Manconsult Development Göteborg, Sweden Consultant International ICT Development Sector development Organization change, Restructures and Competence change keo@manconsult.net; www.manconsult.net CM – ICE-BTH

  4. What is Change Management? What do you think of when we say Change? What do you think of when we say Management? What then is Change Management? CM – ICE-BTH

  5. Changes and its’ Components We can distinguish various types of changes, for example: • Changes related to the organization’s structure and the owners • Changes related to the people in the organization • Changes related to external conditions, market, political, technology development, etc. CM – ICE-BTH

  6. Different conditions for change We have to consider and assess very different conditions for changes • ”Structure” Roles, rules, codes …. • ”Behaviour” Norms, will, attitude …. CM – ICE-BTH

  7. Causes for change • Conditions have changed Market, technology, politics, etc. • To achieve its end goals, the organization need to adapt its short and medium term goals (give examples!) its way of working (give examples!) CM – ICE-BTH

  8. CM External conditions CM The cause and conditions for change Customer Satisfaction Results ‘Market’ What we want to achieve End goals ‘People’ ‘Owners and structure’ Behaviour Norms Will, Attitude Structure Roles Rules, Codes Potential opportunities Potential risks and hinders Our “SWOT pattern” CM – ICE-BTH

  9. Discuss; What changes are ongoing? List major ongoing changes What priorities ? How are you personally involved CM – ICE-BTH

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