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UNIT 19 Handling Air Passengers. Unit 19- WEEK THREE LEARNING OUTCOMES. PASSENGERS STRANDED AT O'HARE AIRPORT DUE TO LONG TSA LINES. http://abc7chicago.com/news/passengers-stranded-at-ohare-due-to-long-tsa-lines/1340335/. Civil Aviation Authority- in the UK.
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PASSENGERS STRANDED AT O'HARE AIRPORT DUE TO LONG TSA LINES http://abc7chicago.com/news/passengers-stranded-at-ohare-due-to-long-tsa-lines/1340335/
Civil Aviation Authority- in the UK As the UK's specialist aviation regulator the UK’s CAA ensures that: • the aviation industry meets the highest safety standards • consumers have choice, value for money, are protected and treated fairly when they fly • we drive improvements in airlines and airports’ environmental performance • the aviation industry manages security risks effectively.
Exploring CAA • As a departing passenger • http://www.caa.co.uk/passengers/ • As a cabin crew member • http://www.caa.co.uk/cabincrew/
UK Border Agency cont. • What can be reclaimed • You can reclaim VAT for most goods and services bought in the UK for your business including: • accommodation and meals • trade fairs • travel costs • 50% of the VAT charged for hiring or leasing a car • other goods and services you buy and use in the UK • What can’t be reclaimed • VAT can’t be reclaimed on the cost of buying a car, or for goods and services: • bought for resale • used for business entertainment • used for non-business activities
Police Intervention • Anti- terrorist/ counter terrorist police- the aim is to protect passengers from the threat of terrorism. • In the UK anti-terror police cut back on stopping and searching passengers at airports and ports amid fears of racial profiling - despite severe terror threat
LET’S EXPLORE- CAR PARKING http://www.simpleairportparking.com/miami-airport-parking-mia.html?gclid=CLaOlJedmNICFQdbhgod2hQHNw
BUREAU DE CHANGE • This is an office where you can change the money of one country for that of another • Airports will provide this service for passengers.
Duty Free Shopping • https://www.youtube.com/watch?v=IYEog8ZrS4s • Montego Bay Jamaica- Sangster International Airport • http://www.mbjairport.com/shopping-duty-free
Restaurant and Catering Facilities • Let’s look at the Tampa International Airport • https://www.youtube.com/watch?v=IPn1g_tPvyM
Shift Briefings in the airport Pre and Post Shift Briefings: • In order to facilitate coordination in the airport, one of the most important aspects of my managerial task is to gather and analyse complex information from multiple sources, make timely decisions, communicate directions clearly and concisely, and monitor task performance according to the pre-established benchmarks. • At the beginning of each shift a detailed briefing is completed with the outgoing shift so that all the operations structure is briefed for the key operational points that need special attention during the day.
Control Room Functions- A look at Canada • Inside Control Tower Airport) • https://www.youtube.com/watch?v=e6BoOqwJ57w • Matt Lauer- Air Traffic Control • https://www.youtube.com/watch?v=vPXKJ_9x6aU
Check In System Failure British Airways • http://www.nbcnews.com/business/travel/british-airways-check-problems-cause-lengthy-delays-multiple-airports-n643116
Aircraft Delaying Boarding • Air Carrier: The cause of the cancellation or delay was due to circumstances within the airline's control (e.g. maintenance or crew problems, aircraft cleaning, baggage loading, fuelling, etc.). • Extreme Weather: Significant meteorological conditions (actual or forecasted) that, in the judgment of the carrier, delays or prevents the operation of a flight such as tornado, blizzard or hurricane. • National Aviation System (NAS): Delays and cancellations attributable to the national aviation system that refer to a broad set of conditions, such as non-extreme weather conditions, airport operations, heavy traffic volume, and air traffic control. • Late-arriving aircraft: A previous flight with same aircraft arrived late, causing the present flight to depart late. • Security: Delays or cancellations caused by evacuation of a terminal or concourse, re-boarding of aircraft because of security breach, inoperative screening equipment and/or long lines in excess of 29 minutes at screening areas.
Provision of air bridge/ steps • Where an air bridge is used the risk of a fall is minimised. Once the bridge is positioned communication between cabin crew and ground handlers is paramount. • Signals must be clearly understood by all parties and there should be positive confirmation by a pre-agreed signal that the bridge is fully in position and the door can be opened. • Door opening may be from inside or outside the aircraft but must be according to agreed procedures, to avoid any risk of accidental activation of the emergency chute. • There should also be a suitable procedure for the closing of the door and retraction of the air bridge
Provision of air bridge/ steps cont. Steps: • These may be provided by the ground handler, the airport or the airline operator and should be designed to be compatible with the aircraft type, and to provide adequate protection from risk of falls. • Whether the door is opened from inside or outside, the steps and adjustable guard rails will be positioned as close to the aircraft as possible to avoid risks of falls from the platform or the open door. Clear procedures and signals should be used to open the door.
DISEMBARKATION FOR PASSENGERS WITH REDUCED MOBILITY • To ensure the best possible service, passengers should notify the airline of their needs when making their booking or at least 48 hours prior to departure. The airline will then notify all airports included on your itinerary. • In some cases (e.g. during post-operative convalescence), the airline may ask passengers you for a doctor's certificate authorising the passenger to fly.
DISEMBARKATION FOR PASSENGERS WITH REDUCED MOBILITY • Personnel will assist you with disembarkation, then escort passenger through to the Arrivals hall to reclaim baggage. • Passengers will then be accompanied to their vehicle or public transport facilities or to one of the connecting points for their ongoing journey.
DISEMBARKATION FOR PASSENGERS WITH REDUCED MOBILITY cont. The Airport provides assistance to the following types of PRM, identified by the relevant international IATA codes: • Blind or vision impaired passengers (code: BLND) • Mobility impaired passengers, divided into three categories: • Passengers who are unable to walk long distances but can ascend and descend steps and walk on their own (code: WCHR) • Passengers who are unable to walk long distances or ascend/descend steps but can make their own way to/from cabin seat (code: WCHS) • Passengers who are paraplegic/quadriplegic, require an on-board wheelchair and must be carried to/from the cabin seat (code: WCHC) • Passengers with hearing disabilities (code: DEAF) • Passengers with intellectual or developmental disabilities (code: DPNA).
UNACCOMPANIED MINORS • Children are usually seated in the front area of the aircraft, so that our flight crew can have optimal visibility and control of the minors; they will be the first to board and the last to disembark. • On arrival at the destination, the appointed cabin crew member (typically the Purser), will pass the child to a waiting official, who in turn will assist him/her with luggage collection and all other airport, customs and immigration formalities if needed. • The child will then be personally handed over to the waiting adult guardian who will in turn sign a receipt.
