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User-Centered Design

User-Centered Design. Symposium and Open House May 31, 2002 Allison Druin, Session Chair. User-Centered Design. books…companies…standards… conferences…workshops…labs… academic programs…

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User-Centered Design

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  1. User-Centered Design Symposium and Open House May 31, 2002 Allison Druin, Session Chair

  2. User-Centered Design • books…companies…standards… conferences…workshops…labs… academic programs… • also called “human-centered design” “experience-centered design” “goal-directed design” “co-design”….

  3. The Roles of Users • User • Tester • Informant • Design Partner

  4. Dimensions of Each Role

  5. User Roles

  6. User Roles • If you need…a flexible relationship with users and to explore ideas throughout the technology lifecycle • INFORMANT/DESIGN PARTNER • If you have multiple goals for inquiry • TESTER • If you need a limited relationship with users • USER

  7. Adapted From… • Druin, A. (In Press). The Role of Children in the Design of New Technology. BIT. • ftp://ftp.cs.umd.edu/pub/hcil/Reports-Abstracts-Bibliography/99-23html/99-23.html • Roles are the same • Methods, context, and challenges are different

  8. User-Centered Design Challenges • “Religious” differences • “Do-it-yourselfers” • Users can be “costly” • Buyers are not always users • “Walls” have to come down

  9. User-Centered Rewards Can Be… • Less costly mistakes • More appropriate technologies • Design process can be a learning tool

  10. Methods, Challenges, and Rewards of User-Centered Design • A Message Board for Family Communication (Hilary Hutchinson) • Young Children as Design Partners (Gene Chipman) • The MALACH Project: Searching Oral Histories of the Holocaust (Dagobert Soergel) • KidStory: The Impact of Zooming Technologies on Children’s Storytelling (Allison Druin)

  11. This Session… • Varying design methods… • Exciting technologies… • Challenges for the future… • please hold questions until the end for a panel discussion

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