Job Scheduling Services Proposal for Customer Fee Structure

1. Job Scheduling Services Proposal for Customer Fee Structure

2. OVERVIEW • Objectives • Why are we doing this? • Fee Structure • Keep the fee structure simple and straight forward • There should be no hidden fees to the customer • Present the updated fee structure to each customer

3. OBJECTIVES Why are we doing this? • self-sufficiency • phasing in these fees over the next three fiscal years will eliminate the need for central funding • consistency to customers • provides structure to the Job Scheduling Service Team as well as to our customers

4. FEE STRUCTURE (proposal) • Base Fee • License Fee • Operating Fee

5. BASE FEE Included in the Base Fee are such tasks as the following and CAS time will be tracked in CBS, then charged to the customer’s cost center. • Loading of the TWS client • Training • Set up of jobs, job streams, and calendars • Set up support • Documentation The cost to customers will be variable in the number of hours of support provided by CAS. An hourly fee, based upon the CAS Labor Rate, will be used to calculate the Base Fee for each customer.

6. BASE FEE Examples: 1) A new customer wants set up for 325 jobs, 26 job streams and 17 calendar events. Client software is not needed, but set up and training for TWS WebAdmin is requested. This customer has also asked for VISIO charts of all jobs, job streams and calendar events be provided to them by CAS.2) An existing customer is adding 43 jobs, 3 new job streams, changes to 8 existing job streams, and changes to 4 calendar events. No training or VISIO charts are requested. In both examples, the actual time that CAS works on these requests are logged to a CBS Project and Task. The total hours spent in a fiscal year is multiplied by the CAS Labor Rate of $. This is the Base Fee assessed to the customer. It should be noted that time spent in one fiscal year is not assessed until the next fiscal year – for accuracy of the time and charges.

7. LICENSE FEE Customers will be charged for the cost of each TWS site and/or application license(s) on servers they own.

8. OPERATING FEE Customers will be charged a fee based upon the number of jobs run in TWS PROD. Included in this fee are: • jobs stored in the database • regularly scheduled backups of the database • jobs run in TWS • low-end maintenance • server hardware costs • server hosting fees • 24x7 support The Operating Fee will be based on the number of jobs run in PROD, but will also include any or all of the above items for TEST. A pre-determined dollar figure will be established by CAS for the “per-job” rate, which will initially be based upon current charges and number of jobs run. Reports will be run by CAS on a semi-annual basis to maintain accuracy when determining the new yearly cost for each customer.

9. OPERATING FEE Example: Based on the semi-annual reports run by CAS, the total number of jobs run in production during a fiscal year will be determined for each customer. The total number of jobs will then be multiplied by a fixed fee of $ to determine the cost to the customer. Total number of jobs run in PROD multiplied by the fixed fee equals the Operating Fee. It should be noted that the total number of jobs run in a fiscal year is not determined nor are fees assessed until the next fiscal year – for accuracy.

10. FEE STRUCTURE Base Fee + License Fee + Operating Fee = Total Fee Base Fee = number of hours for setup (variable) License Fee = number of licenses (variable) Operating Fee = number of jobs run in TWS PROD per year (variable by the number of jobs) (constant by the per job cost)

11. SUMMARY • Fee structure is kept simple and straight forward • Fees are consistent for all customers • No hidden fees to the customer • Fee structures are presented to each customer • OPEN DISCUSSION

12. Job Scheduling Services Questions can be directed to Customer Application Services Katie Purnell (kpurnell@wisc.edu) 890.3973 Rick Post (rpost@doit.wisc.edu) 262.3090