Let’s Define Case Management!

Let’s Define Case Management!

Case Management Definition Social Work Case Management • Method of providing services … • Assesses needs of client & client’s family • Arranges, coordinates, monitors, evaluates, and advocates for a package of multiple services to meet the client’s specific needs. from NASW Standards for Social Work Case Management (1992)

Case Management Definition Case Management • “all activities involved in moving a person through the service delivery process from intake to closure” From Woodside & McClam (1998), p.3

Phases of Case Management ASSESSMENT • Initial consumer contact • Initial gathering & assessment of information • Evaluate service need • Determine eligibility.

PLANNING • Consumer accepted for services • Develop a service plan • Arrange for service delivery

IMPLEMENTATION • Initiation of service delivery • Provide services • Oversee services being provided

How Many Roles Do You Juggle?

Empowerment Exercise • Judy is meeting with her case manager, Joe • Joe has a potential job for Judy that matches her skills & child care. • Someone has to call the company about the job within the next hour…. Who Makes the Call?

H.B. 408 Six Guiding Principles How do the 6 guiding principles relate to your role as a Case Manager & empowering your consumers?

3 Case Management Models ROLE-BASED • Focuses on roles case manager performs • Generalist approach ORGANIZATION-BASED • Focuses on agency/services configuration • Sequential approach

Case Management Models RESPONSIBILITY-BASED • Focuses on coordination of responsibilities & making linkages to meet consumers’ needs • Team approach

PHASE 1 – ASSESSMENT • Determines clients’ needs • Determines clients’ strengths • Means of evaluation • Completed using a series of questions • Completed with a case manager • All clients are assessed

PLANNING Begins after eligibility determined & assessment completed Based on assessment information to identify service needs ASSESSMENT Foundation used to develop client’s service plan Before service plan can be developed, case manager verifies problems & needs Planning vs. Assessment

THE DECIDE MODEL • Define the decision • Estimate services needed • Consider alternatives • Imagine consequences of alternatives • Develop an action plan • Evaluate the decision

Resource & Referral System Components – Phase 1 Social Service Directory • Lists types of services delivered by other agencies Feedback Log • Lists feedback on service delivery to ensure quality service

Resource & Referral System Components – Phase 2 Staff Training • Provides opportunity to network & link with service providers Directory Updating • Updating changes – in services, hours, or eligibility criteria

Case File Information/Documentation • Medical Information • Psychological Evaluation • Social History • Vocational Evaluation & History

Let’s Define Case Management!