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Triaster Solution 2014

Triaster Solution 2014. Carma Cooper Victoria Glancy. Customer Journey for BPM. Business Objectives Single Integrated management system Improve your customer journey I ntegration of acquisitions – global expansion Joint Ventures – awareness of shared processes

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Triaster Solution 2014

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  1. Triaster Solution 2014 Carma Cooper Victoria Glancy

  2. Customer Journey for BPM Business Objectives • Single Integrated management system Improve your customer journey Integrationof acquisitions – global expansion Joint Ventures – awareness of shared processes Compliance required with multiple regulatory environments • Need to reduce costs, pressure to curb capital spend Understand your core business processes Process management, improvement and change management initiatives Method for process improvement agreed - Stake holder buy in End to end process visibility Functions joined together Process driven culture Capture of current state Optimal performance Central BPM in place No standard approach to business processes Business critical processes/functions agreed for initial process improvement   Communicating process culture

  3. Our favourite features • Multiple Library Architecture • Simulation and Aggregation • Enhanced reporting capability • End to End diagrams • New KeyotiSearch • Mobile Process Library

  4. Multiple Library Architecture • Implement a single integrated management system • Enables independent Business Units, functions, regions, project libraries, etc. within an organisation to work together seamlessly to standardise and share supporting processes. • Enables a single certification for multiple OpCo’s from one auditing body. Global Homepage provides search and access to OpCo and Functional Area Libraries OpCo Libraries contain specific processes, documents, search, approvers and alerts. Processes within libraries connect to each other creating end-to-end diagrams Document Management System - SharePoint Functional Area Libraries contain internal processes but also push relevant processes into OpCo Libraries

  5. Simulation and aggregation • Reduce costs and become more efficient • Capture and extract metrics, perform value stream mapping and gap analysis on your processes to set the path for process improvements Cost, Effort, Elapsed Time Aggregate Simulate End-to-End Cost, Effort, Elapsed Time

  6. Enhanced reporting capability • Show that you are compliant with standards • Customised reports: who performs what, where are the risks and what auditors want to see

  7. End-to-end diagram • Understand your core business processes • Create an end-to-end diagram to understand how processes interrelate.

  8. Improved search (Keyoti) • Make processes transparent. Find information quickly and easily via a central source of truth • Search has advanced search options as well as a ‘did you mean’ capability. The search can be pointed to multiple repositories (e.g. forms, policies) and can integrate with SharePoint or other document management systems.

  9. Mobile devices • Access to key processes and documentation from anywhere • A mobile library automatically created and updated which enables the process library to be compatible with mobile devices.

  10. Even more fantastic • Capture accurate process data that is easily managed • Data Manager (just ask Q, Julie and Mark) • Identify ownership of process and manage change • Alerts and Approvals • Process Library driven approval cycle • Approval notifications • Review alerts • What’s Changed alerts • Newspage update • Change History report

  11. Now, if you were a process map…..

  12. Alerts and Approvals ……………………..in action

  13. And then there’s more.. Just around the corner • Managing group approvals • Managing families of maps • Sequential approvals • Visio 2013 • Breadcrumb trail • New publication format

  14. Customer Journey for BPM Consultancy Services Communications Package ITSM Library Communicating process culture Optimal performance Central BPM in place No standard approach to business processes Business critical processes/functions agreed for initial process improvement   End to end process visibility Capture of current state Simulation & Aggregation Package HTML5 Design Alerts & Approvals Package Consultancy Services

  15. Thank you… Any Questions? Don’t forget to tweet! #triaster

  16. Triaster Conference 2014 Conference offer: Consultancy services What’s next: Main Conference room: Conference wrap up Then please feel free to join us for lunch back in the main restaurant before you leave. Don’t forget to complete your feedback forms… your feedback is valuable. #triaster

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