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Other Communication with Users

Other Communication with Users. Cooper 35. Topics. Your Identity on the Desktop Ancillary Application Windows Online Help “Intelligent” Agents. Your Identity on the Desktop. Program name Displayed in the title bar Should include document name Shown in the launch button Can be truncated

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Other Communication with Users

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  1. Other Communicationwith Users Cooper 35 William H. Bowers – whb108@psu.edu

  2. Topics • Your Identity on the Desktop • Ancillary Application Windows • Online Help • “Intelligent” Agents William H. Bowers – whb108@psu.edu

  3. Your Identity on the Desktop • Program name • Displayed in the title bar • Should include document name • Shown in the launch button • Can be truncated • Program icon • 16 x 16 used in title bar • 32 x 32 used on desktop William H. Bowers – whb108@psu.edu

  4. Ancillary Application Windows • About boxes • Identifies program, version, build • More for identification than information about the program • Could identify some application features William H. Bowers – whb108@psu.edu

  5. Ancillary Application Windows • Splash screens • Easter eggs William H. Bowers – whb108@psu.edu

  6. Online Help • Reference for intermediate users • Index • Searchable • Comprehensive • Shortcuts reference • Not usually implemented • Provides listing of shortcut keys William H. Bowers – whb108@psu.edu

  7. Online Help • Overview • Scope, effect, power, positives, downsides • Modeless help • Tool tips William H. Bowers – whb108@psu.edu

  8. Online Help • Wizards • Attempt to guarantee success • Series of dialogs • Asking is not the same as providing choices • Devolve into series of confirmations William H. Bowers – whb108@psu.edu

  9. “Intelligent” Agents • MS Office Clippy • Anthropomorphic • Increases user’s expectations • Quickly become frustrating William H. Bowers – whb108@psu.edu

  10. Questions & Discussion William H. Bowers – whb108@psu.edu

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