Comprehensive Mediation Workshop: Enhancing Conflict Resolution Skills

1. Mediation Kumar Sharma Acharya, Ph.D. Senior Advocate

2. Session Objective In completion of the sessions, the participant officers will be able to: • Explain the importance of mediation • Describe mediation process • Explain mediation in court annexed cases and community level

3. Session Outline • Importance of mediation as alternate dispute resolution approach • Mediation process and its adoption • Community mediation • Legitimacy of mediation

4. exercise • Similar words (Synonyms) of Conflict or Dispute • Write 5 words • Explore and evaluate

5. Why Conflict Arises Type “A” Personality Vs. Type “B Personality

6. Type ”A” Personality • Highly Competitive • Strong Personality • Restless when inactive • Seeks Promotion Punctual • Thrives on deadlines • Maybe jobs at once

7. Type “B” Personality • Works methodically • Rarely competitive • Enjoys leisure time • Does not anger easily • Does job well but doesn’t need recognition • Easy-going

8. conflict and dispute • Differences • Escalation of Conflict

9. Dispute settlement mechanisms • Formal process • Informal process • Traditional practice developed by Society • ADR

10. ADR • Negotiation • Arbitration • Conciliation • Mediation

11. What is mediation? • Mediation is often referred to as being assisted negotiation. • It is a voluntary process in which parties attempt to resolve a dispute with the help of a neutral 3rd party called a mediator. • The mediator is not a judge and does not decide who is right. • Mediators use many of the skills that negotiators use.

12. What types of disputes can be mediated? • Civil litigation • Family dispute • Consumer • Workplace/employment • Neighborhood • Landlord/ tenant • Business contracts • Disability issues • School/peer mediation • Social conflicts • Other community level disputes

13. Approaches of Mediation • Right based approach • Interest based approach

14. TYPES OF MEDIATION • Facilitative • Evaluative • Transformative

15. Institutionalization of mediation • Court Related Mediation • Court referred • Court annexed • Mediation in Quasi-judicial Authorities • Community Mediation • Local Bodies

16. Legitimacy of mediation • Legitimate on court related cases • Legitimate on Community Mediation • Mediation Act and Regulation • Constitution on Mediation

17. WHY MEDIATE? • Rapid Settlements • Mutually Satisfactory Outcomes • High Rate of Compliance/Execution • Economical Decisions/cost effective • Comprehensive and Adapted Agreements • Greater Degree of Control and Predictability • Personal Empowerment • Preservation of an Ongoing Relationship in a More Amicable Way • Workable and Implementable Decisions • Agreements that are Better than Simple Compromises or Win/Lose Outcomes • Settlement of dispute by Win-Win approach

18. MODEL STANDARDS OF CONDUCT FOR MEDIATORS • Self-Determination • Impartiality • Conflicts of Interest • Competence • Confidentiality • Quality of Process • Fees • Obligation to the Mediation Process

19. limitations • Big criminal cases (State Party) • Mediation is a voluntary process • Parties autonomy on settlement • Process based process

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22. Second session

23. Important terms used in Mediation • Issues • Position • Interest • Option • Agreement

24. Position and interest • Demand and Claim – Position • Cause of the Claim – Interest • Case Study

26. issues • Subjective • Relationship

27. options • Possible Solutions • As Much as Possible • Use Brainstorming tools to get more • Evaluate with Interests • Search Amicable Solutions • Value Creation • Win-Win approach • Case Study

28. STEPS IN THE MEDIATION PROCESS • Mediator opening statement • Party opening statements • Exchange/negotiation • Caucuses • Closure/agreement

29. मेलमिलापका ७ चरण • प्रथम चरण : परिचय र शुभारम्भ • दोस्रो चरण : आधारभूत नियमको निर्धारण • तेस्रो चरण : घटना प्रस्तुती तथा सूचना सङ्कलन • चौथो चरण : एकअर्कालाइ बुझ्ने र विवादित विषयको पहिचान • पाँचौं चरण : एकान्त वार्ता • छैठौं चरण : विकल्पको खोजी र मूल्याङ्कन • सातौं चरण : सहमती, कार्ययोजना सहित सहमति पत्र लेखन र समापन

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