Provider Orientation to Williams Class Reporting Registration Transition Coordination

1. Provider Orientation to Williams Class Reporting Registration Transition Coordination Comprehensive Service Planning Permanent Supportive Housing (PSH) Assertive Community Treatment (ACT) 09-27-2013

2. Williams Class PSH & ACTProvider Orientation Presenters Patricia Palmer, Clinical Director Callie Lacy, Clinical Supervisor Sue Kapas, Clinical Quality Assurance Advisor Patricia Hill, Clinical Support Specialist, Team Lead Author Patricia Hill, Clinical Support Specialist, Team Lead Summary This document will review the reporting that is required for Williams Class Members including registration, transition coordination/outcome tracking, comprehensive service planning documentation, the PSH application/PSH outcome tracking process and authorization for Assertive Community Treatment.

3. Williams Class Permanent Supportive Housing (PSH)Electronic Application Process Presenter Patricia Hill, Clinical Support Specialist, Team Lead Summary How to submit an electronic application for Williams Class Permanent Supportive Housing (PSH) through the use of ProviderConnect

4. Preparation Before submitting a Williams Class PSH Electronic Application: • Only DMH Designated Transition Coordinators will be allowed to submit Williams Class PSH applications • Class Members must be registered with the Collaborative thru ProviderConnect • Make sure that you select “Williams Class Member” when registering the Class Member (This is located in the Demographics section of the Consumer Registration)

5. Getting Started Access ProviderConnect via www.illinoismentalhealthcollaborative.com/providers.htm

6. Home Page

7. Disclaimer Page

8. Member Search

9. Demographics Verification

10. Application Landing Page

11. Attaching Documents

12. Application Landing Page(after uploading a document)

13. Special Program Application(Section 1)

14. Special Program Application(Section 2)

15. Special Program Application(Section 2-Continued)

16. Special Program Application(Section 2-Continued)

17. Special Program Application(Section 2-Continued)

18. Special Program Application(Section 2-Continued)

19. Special Program Application(Section 2-Continued)

20. Special Program Application(Section 3)

21. Special Program Application(Section 3-Continued)

22. Special Program Application(Section 3-Continued) If you choose to fax supporting documents, they must be faxed within one business day of submitting the application. The application will not be complete until all documents are submitted Intakes do not apply to Williams Class PSH

23. Special Program Application(Section 4) Signature Page with applicant signature must be faxed within one business day of submitting the application

24. Printing Options The Determination Status is shown

25. View a Submitted Application

26. Member Search

27. View a Submitted Application (Continued)

28. View a Submitted Application (Continued)

29. View a Submitted Application (Continued)

30. Q & A QUESTIONS ???

31. Williams Class PSH Outcomes TrackingFollow-up Form Presenter Patricia Hill, Clinical Support Specialist-Team Lead Summary This section will step through the Williams Class PSH Outcomes Tracking Follow-up Form through the use of ProviderConnect

32. Process • The PSH Outcome Tracking Follow-up Form is a ONE TIME form submitted to update the consumer’s housing information after placement. • Providers have the option to save the PSH Outcome Tracking Follow-up Form as a Draft. • Draft versions of the PSH Outcome Tracking Follow-Up Form will be shown on the “Special Program Applications List” on the Member Demographics screen. • PSH Outcome Tracking Follow-Up Form drafts will be accessed by selecting the existing “Complete Follow-up” button on the Member Demographics screen. • Once saved as a draft, the Draft Expiration Date will be displayed on the Member Demographics screen. This date will reflect 60 days from the current date. • Once you return to a previously saved draft, the Draft Status and Draft Expiration Date will be displayed on the Follow-Up screen. • The user may update previously saved Follow-Up Form Drafts as many times as needed. Note: the expiration date will not change.

33. Getting Started Access ProviderConnect via www.illinoismentalhealthcollaborative.com/providers.htm

34. Home Page

35. Member Search

36. Member Demographics

37. Member Demographics

38. PSH Outcomes Follow-Up Form

39. You will receive a system generated message when you save a draft. The message will contain the Draft Expiration Date. • Drafts will expire 60 Days from the date the draft was originally saved. Saving as a Draft

40. Saving as a Draft

41. Home Page

42. Member Search

43. Member Demographics

44. Special Program Applications List

45. PSH Outcomes Follow-Up Form

46. Q & A QUESTIONS ???

47. Williams ClassTransition Coordination Process Presenters Patricia Palmer, Clinical Director Summary This section will step through the Williams Class Transition Coordination Process through the use of ProviderConnect

48. Getting Started Access ProviderConnect via www.illinoismentalhealthcollaborative.com/providers.htm

49. Home Page

50. Member Search