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EMS Training: Getting the Message to Employees

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EMS Training: Getting the Message to Employees

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    1. EMS Training: Getting the Message to Employees Department of Energy EMS Training Workshop Columbus, OH March 7-8, 2005

    2. Culture Communication Methods Email Intranet Employee Newsletter All hands meetings

    3. Culture Don’t Value Formal processes Bureaucracy Irrelevant training Another “system”

    4. ISO 14001 Certification Started in 2001 Obtained certification in August 2003 Have been through two surveillance audits

    5. What The Registrar Said NETL has demonstrated management commitment to the EMS along with awareness of basic EMS elements among both federal and contractor employees. - Certification Audit, August 2003

    6. What the Registrar Said Effectiveness of training and communications is evident by the strength of the understanding and awareness of the EMS, aspects, objectives and targets found among the Lab personnel. It is evident in all interviews conducted! - Surveillance Audit #1, March 2004

    7. What The Registrar Said The single greatest improvement that was observed from this audit was the awareness by NETL personnel of the EMS and its relationship to the individuals’ jobs and responsibilities. Everyone that was interviewed was able to provide very good responses relative to existence of environmental objectives and how they are helping to achieve these goals as part of their work. - Surveillance Audit #2, October 2004

    8. The Challenge Educate employees How to get the message out there (with all the other information they are bombarded with)? Get them involved How to engage employee in the system and keep them engaged? Measure the results Is what we are doing effective?

    9. Training Methods Used Badges/ Mousepads Employee Newsletter Contests Internal audits Safety Analysis and Review System

    10. Effectiveness/Efficiency Scale Effectiveness – transmission of message 0 – not effective 5 – extremely effective Efficiency – difficulty of transmission 0 – not efficient 5 – extremely efficient E2 Score = Effectiveness X Efficiency 0-5: Poor 5-10: Fair 10-15: Good 15-20: Very Good 20-25: Excellent

    11. Intranet Efficiency = 5 Easy to use Virtually everyone has access Effective = 1 Gets lost in the other stuff Passive – rely on people to actually read it Score = 5

    12. Staff Meetings Efficiency = 3 Some employees attend staff meetings Have to encourage supervisor to do it Not all groups have staff meetings Effective = 2 Supervisor is sending the message Gets lost in the other stuff Score = 6

    13. All Hands Meetings Efficiency = 5 Held quarterly by NETL Director Most employees attend Effective = 3 Directors send the message Score = 15

    14. Classroom Training Efficiency = 2 Need makeup sessions Employees won’t attend Time consuming Effective = 4 Subject matter expert is there Questions can be asked Score = 8

    15. Computer-Based Training Efficiency = 5 Uses existing system employees know Very inexpensive Can schedule their own training Effective = 3 Employees like the system Can track attendance/test scores Employees can “cheat” Score = 15

    16. Badges/Mousepads Efficiency = 4 Inexpensive Rely on employees to wear it Effective = 2 See it everyday/available Only look when they need it Score = 8

    17. Badges

    18. Mousepad

    19. Employee Newsletter Efficiency = 3 Uses existing methods Need a good writer Effective = 2 Employees enjoy the newsletter Can’t ensure articles are read Score = 6

    20. Contests Efficiency = 2 Hard to promote Someone has to pay for prizes Effective = 3 Engages employees ideas Considered “juvenile” by some employees Lack of participation Score = 6

    21. Internal Audits Efficiency = 4 Part of the EMS requirements – doing it anyway Focuses on what employee do and don’t know Effective = 5 One-on-One interaction/feedback Holds individual employee responsible – they are engaged Score = 20

    22. Safety Analysis and Review System Efficiency = 5 Part of the SARS process training Focuses on what employees need for that project/operation Effective = 5 One-on-One interaction, project/operation specific Project manager is involved SME is involved Relates work to EMS Score = 25

    23. Summary

    24. Best to Worst SARS Internal audits Computer-based training All Hands Meetings Contests Classroom training Staff meetings Badges/Mousepads Employee Newsletter Intranet

    25. Lessons Learned The easiest tool is not always the best tool Active participation is best Traditional methods may not work Your message will get lost in the clutter Auditing IS an effective educational tool Integration with existing process is efficient AND effective Be creative to find out what works for your organization

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